Top 1 Communications officer Jobs in Black River Falls, Wi

Communications Officer
Jackson County, WI —Black River Falls, WI
- $23.91 - $25.95 an hour
- Weekends as needed
- Basic math
- High school diploma or GED
- Analysis skills
- Dental insurance
- Paid time off

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Communications Officer

Jackson County, WI -
Black River Falls, WI

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Job Details

Full-time
$23.91 - $25.95 an hour

Benefits

Dental insurance
Paid time off
Vision insurance
Life insurance
Retirement plan

Qualifications

Record keeping
Computer operation
Coordinating with emergency response agencies
Alarm system monitoring procedures
Basic math
Radio communication systems
Map reading
High school diploma or GED
Public safety procedures
Conflict management
Data entry
Typing
Local ordinances
Negotiation in dispute resolution
Emergency dispatch systems (law enforcement)

Full Job Description

Jackson County is accepting applications to establish an eligibility list to fill future Full Time and Limited Term Communication Officer positions.

These are non-sworn positions in the Communication Division of the Sheriff's Office. Engages in the dispatching of emergency vehicles in response to calls requiring police, fire or medical services; answers and logs calls and inquiries of emergent and non-emergent nature.

This is a specialized non-sworn law enforcement position in the Communication Division of the Sheriff's Office. This position requires training and familiarization with emergency service dispatching entailing a 9-1-1 system.

Please note:
Full Time Positions are benefited
Limited Term Positions are not benefited

ESSENTIAL DUTIES AND RESPONSIBILITIES

Answers calls by radio and telephone and dispatches public safety personnel as required, and provides information to callers and public safety responders
Listens to radio communications and responds with voice quality that transmits with clarity. Listens to multiple conversations at the same time.
Logs calls and actions taken in accordance with prescribed procedures
Operates high speed electronic teletype with either printer or CRT readout
Ascertains nature of calls to assure correct information to determine necessary action to be taken
Operates all equipment and monitors its operation to assure proper functioning
Makes out reports as prescribed by established procedure
Performs clerical support services, such as filing, searching files through data processing equipment or other related clerical functions
Performs multiple tasks simultaneously
Deals with the public and public safety personnel courteously and in a business like manner, even under stress
Performs a variety of tasks associated with the operation of a computer aided emergency communication center
Acts courteous, cooperative and respectful at all times with the public, public officials, service vendors, inmates, peer employees, all county related departments and supervisors

EDUCATION AND EXPERIENCE REQUIREMENTS

High School Diploma or equivalent; Associate's degree or job-related course work and/or knowledge of public safety and security preferred

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED TO PERFORM JOB

KNOWLEDGE

Knowledge of police communication methods and techniques
Knowledge of weaponry, public safety, and security operations, rules, regulations precautions, prevention, and the protection of people, data and property
Knowledge of laws, court procedures, precedents, government regulations, executive orders, agency rules and the democratic political process
Knowledge of state statutes, county ordinances and other regulations which apply to county lands and facilities
Knowledge of specific locations within Jackson County and surrounding areas
Knowledge of all operations of an emergency dispatch center

SKILLS

Excellent interpersonal skills in dealing with the public in enforcement situations required
Utilize effective communication skills; be polite, courteous, and professional in manner
Problem Identification skills – identifying the nature of problems
Social Perceptiveness skills – being aware of other' reactions and understanding why they react the way they do
Critical Thinking skills – using logic and analysis to identify the strengths and weaknesses of different approaches
Speech skills – talking to others to effectively convey information
Active Listening skills – listening to what other people are saying and asking questions as appropriate
Judgment and Decision Making skills – weighing the relative risks and benefits of a potential action
Exercises good judgment in dispatching and answering inquiries
Possess clear, concise and pleasant radio and telephone voice for clarity and enunciation to assure understanding of related message
Proficient in keyboarding skills

ABILITY

Documenting/Recording Information – entering, recording, storing, or maintaining information in written, oral or electronic data format
Resolving Conflict, Negotiating with Others – handling complaints, arbitrating disputes, resolving grievances or otherwise negotiating with others
Communicating with Other Workers – observing, receiving, and otherwise obtaining information from all relevant sources via contact with supervisors, fellow workers and subordinates, the public, government, and other external sources
Establishing and Maintaining Relationships – developing constructive and cooperative working relations among the county and other agencies
Ability to multi-task in a fast-paced environment
Ability to read printed maps, icons, alpha and alpha/numeric detail and teletypes from other sources
Willing and able to work varied shifts and weekends and holidays and long hours in emergency situations
Good hearing and visual acuity as prescribed in the physical abilities section of this job description
Ability to read and discern lighted equipment, boards and alarm monitoring equipment
Ability to recall information
Ability to concentrate and handle distractions while performing a task
Ability to derive the correct meaning from various types of information received orally
Ability to cope with both periods of inactivity and periods of intense stress
Ability to read and interpret documents, and laws in the English language
Ability to listen to and understand information and ideas in spoken and written format so individuals may effectively understand and convey communications
Ability to speak additional language preferred
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals
Ability to compute rate, ratio, and percent
Ability to apply common sense to carry out instructions furnished in written, oral or diagram form
Inductive and deductive reasoning – ability to combine separate pieces of information, or specific answers to problems, to form general rules or conclusions; includes coming up with a logical explanation for why a series of seemingly unrelated events occur together and deciding if an answer makes sense

BENEFIT SUMMARY:

Health Insurance Employee Contribution 2026:
Non Union Employees:
Premium Employee Share - 11%
Family - $2,477.85/month $ 136.28/pay period
Single - $1,086.78/month $ 59.78/pay period

SHERIFF'S DEPUTIES UNION:
Premium Employee Share - 12%
Family - $2,477.85/month $ 148.67/pay period
Single - $ 1,086.78/month $ 65.21/pay period

Vision - VSP 2026
Family - $11.22/ pay period
Employee + 1 - $6.82/ pay period
Employee & Child - $ 6.96/ pay period
Single Plan - $ 3.83/ pay period

Dental Insurance 2026: Employee Share – 50%
Premium Employee Share
Family Plan - $84.98/month $21.25 / pay period
Single Plan - $29.82/month $7.10 / pay period

Life Insurance: County paid for employee equal to yearly salary. Additional coverage and coverage for spouse and dependents are available at additional cost.

Deferred Compensation Plans: Two plans are available.

Voluntary Accident/Cancer/Critical Illness Insurance: Employer will contribute $10 per month towards the plan.

ID Protection

State Retirement: Employer match 50%

PTO: General Employees: 22 days during years 1 & 2 to a maximum of 37 days
Managers: 27 days per year during 1st – 6th years of service; to a maximum of 37 days
Jail/Dispatch: 24 days during years 1-5 to a maximum of 37 days

Holidays: Non-Law Enforcement: 9 specific and 1 floating
Law Enforcement: 10 personal days in lieu of holidays

This benefit summary is for informational purposes only. It is not intended as an implied contract of employment.

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