Top 29 Front office manager Jobs in Blacksburg, Va

Director of Retail and Spa
Mountain Lake Lodge —Pembroke, VA
- From $55,000 a year
- Weekends as needed
- Background check
- Merchandising
- Business development
- Health insurance
- Dental insurance
Quick Apply
17h
Assistant Restaurant Manager
Mountain Lake Lodge —Pembroke, VA
- From $40,000 a year
- Weekends as needed
- Background check
- Bar
- Ability to walk for extended periods
- Cell phone reimbursement
Quick Apply
15h
Area Catering Sales Manager Holiday Inn & Courtyard Roanoke
Kalyan Hospitality —Roanoke, VA
- $45,000 a year
- Full-time
- Mid-level
- Hotel
- Organizational skills
Quick Apply
4d
Sales Associate PT-West Salem
GOODWILL INDUSTRIES OF THE VALLEY WORKS INC —Salem, VA
- From $14 an hour
- Part-time
- Merchandising
- Basic math
- High school diploma or GED
1d
Office Manager
Roanoke Dental Center —Roanoke, VA
- $25 - $30 an hour
- Full-time
- Dental office
- Computer literacy
- HIPAA
- Paid holidays
- Health insurance
Quick Apply
2d
Front Office Manager OEM/HM
The Inn at Virginia Tech and Skelton Conference Center —Blacksburg, VA
- $21.63 - $26.44 an hour
- Weekends as needed
- 3 years
- Hotel
- High school diploma or GED
Quick Apply
7d
Office Manager / Firm Administrator
Cooke, Lavender, Massey & Company, P.C. —Blacksburg, VA
- $45,000 - $55,000 a year
- Overtime
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- 401(k)
Quick Apply
3d
Patient Services Coordinator
CORA Physical Therapy —Christiansburg, VA
- $17.00 - $17.25 an hour
- Spanish
- Microsoft Excel
- Administrative experience
- Paid holidays
- Disability insurance
Quick Apply
Front Desk Coordinator - Christiansburg, VA
The Joint Chiropractic —Christiansburg, VA
- $16 - $18 an hour
- Part-time
- High school diploma or GED
- Clinic
- Ability to lift 50 pounds
Quick Apply
Front Desk Agent
The Inn at Virginia Tech and Skelton Conference Center —Blacksburg, VA
- $15 - $17 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
4d
Solvent Value Stream Program Manager
BAE Systems Inc. —Radford, VA
- $120,874 - $205,486 a year
- Full-time
- Engineering
- Presentation skills
- Bachelor's degree
- Health savings account
- Paid holidays
Patient Coordinator
Aspen Dental —Roanoke, VA
- $18 - $21 an hour
- Full-time
- 18 years or older
- Dental office
- High school diploma or GED
- Health insurance
- Dental insurance
1d
Patient Care Coordinator I - 151
Keplr Vision —Radford, VA
- $17.00 - $18.25 an hour
- Full-time
- Computer literacy
- Clinic
- 1 year
Quick Apply
General Manager Salem VA Hotel
VP Management —Salem, VA
- $55,000 - $68,000 a year
- Full-time
- Hotel
- Bachelor's degree
- Senior level
- Health insurance
- Paid time off
Quick Apply
Practice Manager
Specialty1 Partners —Blacksburg, VA
- $63,000 - $68,000 a year
- Dental office
- Surgery
- OSHA
- Health savings account
- Disability insurance
Quick Apply
Hotel Sales Coordinator
Hampton Inn by Hilton —Christiansburg, VA
- From $17 an hour
- Full-time
- Background check
- Mid-level
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Manager, Grocery Department
GOODWILL INDUSTRIES OF THE VALLEY WORKS INC —Roanoke, VA
- From $56,950 a year
- Extended hours
- Background check
- Microsoft Outlook
- 5 years
Account Manager with Foundry Experience
Dominion Metallurgical —Roanoke, VA
- Email
- Computer literacy
- Business development
- Manufacturing
Bilingual Dental Patient Access Representative
New Horizons Healthcare —Roanoke, VA
- $19 - $23 an hour
- Full-time
- Bilingual
- Dental office
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply
FT Customer Service Leader
Food Lion —Floyd, VA
- Full-time
- High school diploma or GED
- Accounting
- Communication skills

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Director of Retail and Spa

Mountain Lake Lodge -
Pembroke, VA

Quick Apply

Job Details

Full-time
From $55,000 a year
17 hours ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Employee discount

Qualifications

Vendor relationship building
Merchandising
E-commerce
Bachelor's degree
Sales strategy
Training & development
Retail management

Full Job Description

Director of Retail & Spa

Mountain Lake | Full-Time | Salaried/Exempt | Executive Committee

Mountain Lake is seeking an experienced, creative, and business-minded Director of Retail & Spa to lead our retail and spa operations while driving exceptional guest experiences, revenue growth, and profitability.

Reporting directly to the General Manager and serving as a member of the Executive Committee, this position oversees The Spa at Mountain Lake, Mary’s Market, Outfitters, and seasonal/pop-up retail operations.

This is more than an operational management position. We are looking for a leader who understands how to turn great guest experiences into successful businesses through strong merchandising, strategic pricing, inventory management, spa utilization, product development, sales strategies, and new revenue opportunities.

Mountain Lake Promise

“We create unforgettable experiences and memories by taking care of our guests, caring for each other, and preserving this mountain for generations to come.”

The Director of Retail & Spa is expected to bring this Promise to life while building Retail and Spa into increasingly important contributors to the Mountain Lake guest experience and overall financial performance.

What You’ll Lead

The Director will provide strategic and operational leadership for all Retail and Spa operations with responsibility for:

· Delivering an exceptional and memorable guest experience.

· Driving measurable year-over-year revenue growth.

· Developing and executing retail merchandising and seasonal buying strategies.

· Managing inventory levels, turnover, shrinkage, sell-through, aged inventory, and product availability.

· Establishing pricing strategies that balance guest value, competitive positioning, cost, margin, and profitability.

· Managing purchasing, receiving, vendor relationships, and inventory controls.

· Creating compelling visual merchandising and retail presentations.

· Developing exclusive Mountain Lake-branded merchandise and unique products connected to the resort, Appalachian setting, outdoor experiences, and Mountain Lake story.

· Growing Spa revenue through increased utilization, guest capture, packages, enhancements, retail sales, gift programs, and new experiences.

· Developing seasonal, event, group, wedding, holiday, and pop-up retail opportunities.

· Identifying pre-arrival, in-stay, post-stay, e-commerce, gift card, day-guest, and local-market revenue opportunities.

· Preparing and managing departmental budgets, forecasts, labor, cost of goods sold, margins, and operating expenses.

· Recruiting, training, coaching, and developing Retail and Spa associates, supervisors, managers, and service providers.

· Collaborating with Sales, Events, Marketing, Reservations, Front Office, Food & Beverage, Recreation, Facilities, Finance & HR, and the Mountain Lake Conservancy.

Revenue Growth Matters

A major expectation of this position is to grow the business.

The Director will be expected to understand and actively manage key performance indicators including:

· Retail and Spa revenue

· Year-over-year revenue growth

· Revenue versus budget and forecast

· Gross profit and gross margin

· Cost of goods sold

· Average retail transaction

· Retail conversion and sales productivity

· Inventory turnover and sell-through

· Inventory accuracy and shrinkage

· Spa capture and treatment-room utilization

· Average spa treatment revenue

· Spa retail attachment

· Gift card and certificate sales

· Labor productivity

· Performance of new revenue initiatives

We are looking for a Director who regularly asks:

What are we not selling today that our guests would value?

What experience can we create that guests would gladly purchase?

How can we improve revenue while also improving the guest experience?

What We’re Looking For

The ideal candidate will have:

· Five or more years of progressive hospitality, resort, retail, spa, or related management experience preferred.

· Department-head, director, multi-unit, or multi-revenue-center leadership experience preferred.

· Demonstrated success in revenue growth and business development.

· Strong experience with retail merchandising, purchasing, inventory controls, pricing, and margin management.

· Experience with budgeting, forecasting, labor management, and financial reporting.

· Strong understanding of guest service and hospitality.

· Ability to interpret sales, inventory, labor, margin, and profitability data and turn that information into action.

· Strong leadership, communication, negotiation, organizational, and problem-solving skills.

· Experience developing and coaching teams.

· Bachelor’s degree in Hospitality, Business, Retail Management, or a related field preferred, or an equivalent combination of education and professional experience.

Who Will Succeed in This Role?

The successful Director will be highly visible, hands-on, commercially minded, creative, and passionate about hospitality.

You should know what guests are experiencing, what merchandise is selling, what is not selling, what inventory is sitting on the shelf, where margins are being lost, what Spa capacity remains available, what associates need to succeed, and where the next revenue opportunity exists.

Maintaining the status quo is not the objective.

The objective is to create a better guest experience while growing Retail and Spa into stronger, more profitable businesses for Mountain Lake.

This is a full-time, salaried/exempt leadership position. Because Mountain Lake is a resort operation, the position requires schedule flexibility, including weekends, holidays, evenings, high-occupancy periods, major events, and other periods based on business needs.

Mountain Lake is an Equal Opportunity Employer.

Pay: From $55,000.00 per year

Benefits:

401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Application Question(s):

Have you worked at Mountain Lake Previously?

Experience:

Retail management: 3 years (Required)
Spa management: 3 years (Required)

Ability to Commute:

Pembroke, VA 24136 (Required)

Work Location: In person

Quick Apply

Refine Your Search

front office manager jobs in blacksburg, va

Director of Retail and Spa

Assistant Restaurant Manager

Area Catering Sales Manager Holiday Inn & Courtyard Roanoke

Sales Associate PT-West Salem

Office Manager

Front Office Manager OEM/HM

Office Manager / Firm Administrator

Patient Services Coordinator

Front Desk Coordinator - Christiansburg, VA

Front Desk Agent

Solvent Value Stream Program Manager

Patient Coordinator

Patient Care Coordinator I - 151

General Manager Salem VA Hotel

Practice Manager

Hotel Sales Coordinator

Manager, Grocery Department

Account Manager with Foundry Experience

Bilingual Dental Patient Access Representative

FT Customer Service Leader

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