Top 167 Guest services manager Jobs in Blacksburg, Va

Director of Retail and Spa
Mountain Lake Lodge —Pembroke, VA
- From $55,000 a year
- Weekends as needed
- Background check
- Merchandising
- Business development
- Health insurance
- Dental insurance
Quick Apply
1d
Assistant Restaurant Manager
Mountain Lake Lodge —Pembroke, VA
- From $40,000 a year
- Weekends as needed
- Background check
- Bar
- Ability to walk for extended periods
- Cell phone reimbursement
Quick Apply
1d
Recreation Staff
Mountain Lake Lodge —Pembroke, VA
- Weekends as needed
- In-person
- Communication skills
- Outdoor work
Quick Apply
3d
Hardee's Breakfast Manager - Radford, $14 to $16/hour
Boddie-Noell Enterprises, Inc. —Radford, VA
- $14 - $16 an hour
- Background check
- 18 years or older
- Sales
- Dental insurance
- Employee assistance program
Restaurant Manager
The Farmhouse Restaurant —Christiansburg, VA
- $40,000 - $80,000 a year
- Part-time
- Cooking
- Mid-level
- Mentoring
Quick Apply
Assistant Manager
Workout Anytime Fairlawn —Fairlawn, VA
- $30,000 - $50,000 a year
- Full-time
- Microsoft Outlook
- Management
- Sales
- 401(k)
- Employee discount
Quick Apply
General Manager - Store #41
Peachtree Restaurant Group DBA Wingstop —Salem, VA
- From $50,000 a year
- Full-time
- Background check
- 18 years or older
- Customer service
- Paid training
- AD&D insurance
Quick Apply
Fast Paced Restaurant Assistant Manager-Must Have Server/Bar Experience
The Hatch —Blacksburg, VA
- $43,000 - $50,000 a year
- Weekends as needed
- Bar
- Mid-level
- Mentoring
- On-the-job training
Quick Apply
KFC Assistant General Manager
KFC —Pulaski, VA
- 18 years or older
- Ability to walk for extended periods
- Mid-level
- Paid training
- Health insurance
Quick Apply
Area Catering Sales Manager Holiday Inn & Courtyard Roanoke
Kalyan Hospitality —Roanoke, VA
- $45,000 a year
- Full-time
- Mid-level
- Hotel
- Organizational skills
Quick Apply
5d
General Manager
Chipotle —Roanoke, VA
- $51,000 - $70,500 a year
- Weekends as needed
- Sales
- Ability to walk for extended periods
- Fast casual restaurant
- Health insurance
- Dental insurance
Front Office Manager OEM/HM
The Inn at Virginia Tech and Skelton Conference Center —Blacksburg, VA
- $21.63 - $26.44 an hour
- Weekends as needed
- 3 years
- Hotel
- High school diploma or GED
Quick Apply
8d
Front Desk Agent
The Inn at Virginia Tech and Skelton Conference Center —Blacksburg, VA
- $15 - $17 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
5d
General Manager Christiansburg VA
VP Management —Christiansburg, VA
- $50,000 - $70,000 a year
- Full-time
- Hotel
- Bachelor's degree
- Senior level
Quick Apply
Store Manager - Spirit
Spirit Halloween —Christiansburg, VA
- $20.50 - $20.75 an hour
- Seasonal
- Sales
- Merchandising
- Mid-level
Hotel Guest Experience Manager
Quality Hospitality —Christiansburg, VA
- From $17 an hour
- Full-time
- Background check
- Inventory management
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
8h
Office Manager
Radford University —Radford, VA
- $38,000 - $42,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Assistant Store Manager - Spirit
Spirit Halloween —Christiansburg, VA
- $17.25 - $17.50 an hour
- Seasonal
- 18 years or older
- Merchandising
- Mid-level
General Manager
Wendy's —Blacksburg, VA
- Weekends as needed
- Sales
- Computer literacy
- Mid-level
Assistant Property Manager
VEST Residential —Salem, VA
- $23 - $25 an hour
- Full-time
- Word processing
- Mid-level
- Office
Quick Apply
13d

I want to receive the latest job alert for guest services manager in blacksburg, va

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

guest services manager jobs near blacksburg, va

Director of Retail and Spa

Mountain Lake Lodge -
Pembroke, VA

Quick Apply

Job Details

Full-time
From $55,000 a year
1 day ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Employee discount

Qualifications

Vendor relationship building
Merchandising
E-commerce
Bachelor's degree
Sales strategy
Training & development
Retail management

Full Job Description

Director of Retail & Spa

Mountain Lake | Full-Time | Salaried/Exempt | Executive Committee

Mountain Lake is seeking an experienced, creative, and business-minded Director of Retail & Spa to lead our retail and spa operations while driving exceptional guest experiences, revenue growth, and profitability.

Reporting directly to the General Manager and serving as a member of the Executive Committee, this position oversees The Spa at Mountain Lake, Mary’s Market, Outfitters, and seasonal/pop-up retail operations.

This is more than an operational management position. We are looking for a leader who understands how to turn great guest experiences into successful businesses through strong merchandising, strategic pricing, inventory management, spa utilization, product development, sales strategies, and new revenue opportunities.

Mountain Lake Promise

“We create unforgettable experiences and memories by taking care of our guests, caring for each other, and preserving this mountain for generations to come.”

The Director of Retail & Spa is expected to bring this Promise to life while building Retail and Spa into increasingly important contributors to the Mountain Lake guest experience and overall financial performance.

What You’ll Lead

The Director will provide strategic and operational leadership for all Retail and Spa operations with responsibility for:

· Delivering an exceptional and memorable guest experience.

· Driving measurable year-over-year revenue growth.

· Developing and executing retail merchandising and seasonal buying strategies.

· Managing inventory levels, turnover, shrinkage, sell-through, aged inventory, and product availability.

· Establishing pricing strategies that balance guest value, competitive positioning, cost, margin, and profitability.

· Managing purchasing, receiving, vendor relationships, and inventory controls.

· Creating compelling visual merchandising and retail presentations.

· Developing exclusive Mountain Lake-branded merchandise and unique products connected to the resort, Appalachian setting, outdoor experiences, and Mountain Lake story.

· Growing Spa revenue through increased utilization, guest capture, packages, enhancements, retail sales, gift programs, and new experiences.

· Developing seasonal, event, group, wedding, holiday, and pop-up retail opportunities.

· Identifying pre-arrival, in-stay, post-stay, e-commerce, gift card, day-guest, and local-market revenue opportunities.

· Preparing and managing departmental budgets, forecasts, labor, cost of goods sold, margins, and operating expenses.

· Recruiting, training, coaching, and developing Retail and Spa associates, supervisors, managers, and service providers.

· Collaborating with Sales, Events, Marketing, Reservations, Front Office, Food & Beverage, Recreation, Facilities, Finance & HR, and the Mountain Lake Conservancy.

Revenue Growth Matters

A major expectation of this position is to grow the business.

The Director will be expected to understand and actively manage key performance indicators including:

· Retail and Spa revenue

· Year-over-year revenue growth

· Revenue versus budget and forecast

· Gross profit and gross margin

· Cost of goods sold

· Average retail transaction

· Retail conversion and sales productivity

· Inventory turnover and sell-through

· Inventory accuracy and shrinkage

· Spa capture and treatment-room utilization

· Average spa treatment revenue

· Spa retail attachment

· Gift card and certificate sales

· Labor productivity

· Performance of new revenue initiatives

We are looking for a Director who regularly asks:

What are we not selling today that our guests would value?

What experience can we create that guests would gladly purchase?

How can we improve revenue while also improving the guest experience?

What We’re Looking For

The ideal candidate will have:

· Five or more years of progressive hospitality, resort, retail, spa, or related management experience preferred.

· Department-head, director, multi-unit, or multi-revenue-center leadership experience preferred.

· Demonstrated success in revenue growth and business development.

· Strong experience with retail merchandising, purchasing, inventory controls, pricing, and margin management.

· Experience with budgeting, forecasting, labor management, and financial reporting.

· Strong understanding of guest service and hospitality.

· Ability to interpret sales, inventory, labor, margin, and profitability data and turn that information into action.

· Strong leadership, communication, negotiation, organizational, and problem-solving skills.

· Experience developing and coaching teams.

· Bachelor’s degree in Hospitality, Business, Retail Management, or a related field preferred, or an equivalent combination of education and professional experience.

Who Will Succeed in This Role?

The successful Director will be highly visible, hands-on, commercially minded, creative, and passionate about hospitality.

You should know what guests are experiencing, what merchandise is selling, what is not selling, what inventory is sitting on the shelf, where margins are being lost, what Spa capacity remains available, what associates need to succeed, and where the next revenue opportunity exists.

Maintaining the status quo is not the objective.

The objective is to create a better guest experience while growing Retail and Spa into stronger, more profitable businesses for Mountain Lake.

This is a full-time, salaried/exempt leadership position. Because Mountain Lake is a resort operation, the position requires schedule flexibility, including weekends, holidays, evenings, high-occupancy periods, major events, and other periods based on business needs.

Mountain Lake is an Equal Opportunity Employer.

Pay: From $55,000.00 per year

Benefits:

401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Application Question(s):

Have you worked at Mountain Lake Previously?

Experience:

Retail management: 3 years (Required)
Spa management: 3 years (Required)

Ability to Commute:

Pembroke, VA 24136 (Required)

Work Location: In person

Quick Apply

Refine Your Search

guest services manager jobs in blacksburg, va

Director of Retail and Spa

Assistant Restaurant Manager

Recreation Staff

Hardee's Breakfast Manager - Radford, $14 to $16/hour

Restaurant Manager

Assistant Manager

General Manager - Store #41

Fast Paced Restaurant Assistant Manager-Must Have Server/Bar Experience

KFC Assistant General Manager

Area Catering Sales Manager Holiday Inn & Courtyard Roanoke

General Manager

Front Office Manager OEM/HM

Front Desk Agent

General Manager Christiansburg VA

Store Manager - Spirit

Hotel Guest Experience Manager

Office Manager

Assistant Store Manager - Spirit

General Manager

Assistant Property Manager

I want to receive the latest job alert for guest services manager in blacksburg, va

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected