Top 124 Information technology help desk technician Jobs in Bloomfield, Nj

IT Field Service Help Desk Technician
HCL Technologies Limited - Business Services —East Hanover, NJ
- $49,000 - $88,000 a year
- Email
- 5 years
- Microsoft Office
- Programmable logic controllers
- AD&D insurance
- Paid holidays
Quick Apply
Software Support Technician
Celerant Technology Corp —Iselin, NJ
- $40,000 - $50,000 a year
- Full-time
- Hybrid work
- Computer Science
- Customer service
- Windows
- Health insurance
- 401(k)
Quick Apply
Managed Services IT Technician
Preferred Business Systems, Inc. —Whippany, NJ
- $25.00 - $27.50 an hour
- Full-time
- Mid-level
- Windows
- Microsoft Office
- Health insurance
- Dental insurance
Quick Apply
L2 Dual Platform IT Technician (NYC)
DeepTech Inc. —New York, NY
- $80,000 - $90,000 a year
- Email
- Google Workspace
- 11+ years
- Mid-level
- Commuter assistance
- AD&D insurance
Quick Apply
Helpdesk/Desktop Analyst - Contractor (4+ years experience) - Past Military is a must
Career Developers —Manhattan, NY
- Contract
- Inventory management
- Military
- Research
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9d
Help Desk Technician
Polish & Slavic Federal Credit Union —Fairfield, NJ
- $20.00 - $27.03 an hour
- Office
- High school diploma or GED
- Typing
- Health insurance
- Dental insurance
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Help Desk Technician
Langan Engineering & Environmental Services —Parsippany-Troy Hills, NJ
- $26 - $35 an hour
- Weekends as needed
- Computer science
- Computer Science
- Office
- Disability insurance
- Health insurance
Quick Apply
2d
IT Help Desk
Flavor & Fragrance —Mahwah, NJ
- $20 - $25 an hour
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
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Service Desk Technician L1
Omega Systems —Elmwood Park, NJ
- $22 - $26 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer Science
Quick Apply
IT SUPPORT TECHNICIAN
Callen-Lorde Community Health Center —New York, NY
- $65,000 - $75,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- HIPAA
- Commuter assistance
- Disability insurance
Quick Apply
IT-AV Support Tech I (Part-time)
Passaic County Community College —Paterson, NJ
- $17 an hour
- Part-time
- Background check
- Research
- Office
- Free parking
- Commuter assistance
Quick Apply
IT Help Desk Technician II
Jazz at Lincoln Center —New York, NY
- $33.65 - $38.46 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance
Information Technology Hourly IT Support Assistant - Part-Time
The City University of New York (CUNY) —New York, NY
- $24.48 - $27.68 an hour
- Part-time
- Writing skills
- English
- Mid-level
Desktop Support Technician
DEPARTMENT OF FINANCE —Manhattan, NY
- $95,233 - $112,346 a year
- Full-time
- Computer Science
- Mid-level
- Office
- Work from home
- Loan forgiveness
Desktop Support Technician - New Jersey
ESP Global Services Limited —Parsippany-Troy Hills, NJ
- $52,000 - $55,000 a year
- 8 hour shift
- Research
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
IT Technician
Visentry LLC —Englewood, NJ
- Full-time
- Mid-level
- Communication skills
Quick Apply
College Aide- Help Desk Technician
DEPT OF YOUTH & COMM DEV SRVS —New York, NY
- $19.14 - $24.08 an hour
- Part-time
- Hybrid work
- Computer science
- Computer Science
- Office
- Work from home
- Loan forgiveness
IT Helpdesk Technician
Elevate Technology Group —Manhattan, NY
- $60,000 - $70,000 a year
- Google Workspace
- Mid-level
- Office
Help Desk Technician - Level 2
Health And Wellness Partners —Upper Saddle River, NJ
- $66,000 - $72,000 a year
- Weekends as needed
- Hybrid work
- Mid-level
- Office
- Microsoft Office
- Paid holidays
- Disability insurance
Quick Apply
1d
Help Desk Technician
NEOVERA LLC —New York, NY
- $110,000 - $115,000 a year
- Full-time
- Mid-level
- Windows
- 4 years
Quick Apply

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IT Field Service Help Desk Technician

HCL Technologies Limited - Business Services -
East Hanover, NJ

Quick Apply

Job Details

Full-time
$49,000 - $88,000 a year

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
Flexible schedule

Qualifications

Data center experience
Cloud infrastructure
Hardware maintenance
Software installation
Microsoft Office
Network infrastructure
Virtualization tools
Barcode scanners
Programmable logic controllers
Computer hardware
Desktop (troubleshooting support)
Customer support ticket management
Computer networking
Server virtualization
Networking equipment (troubleshooting support)
Supervisory control and data acquisition (SCADA)
macOS
IT
Problem management
Desktop administration
Field engineering
Operating system installation
Ticketing system technical support

Full Job Description

Job Description:

Provide dedicated on-site IT/OT support, ensuring seamless operations, rapid incident resolution, and proactive maintenance at sites. Act as the primary point of contact for all local IT/OT issues and coordinate with remote teams for escalations.

Responsibilities: -

Incident Management & Resolution:

Act as Site SPOC for critical incidents (P1/P2) and coordinate with the Critical Incident Manager.
Perform triage and assignment of site alerts/incidents.
Provide hands-and-eyes support for break-fix issues that cannot be resolved remotely.
Adhering to SLAs agreed in the Scope
ITIL Processes awareness and adhering to ITIL process workflow.

Site Operations & Preventive Maintenance:

Conduct daily site walkthroughs and routine checks.
Maintain site-specific knowledge base and update manuals.
Performs routine maintenance and preventive checks to ensure the health of critical IT systems
Assist in planned change management activities requiring on-site presence.

Collaboration & Communication:

Bridge between L2/L3 support teams and business stakeholders.
Engage and escalate IT issues impacting business operations.
Coordinate and shadow dispatch engineers during work completion.
Reporting to the Track Lead / Team Lead at Site
Handling tickets/requests to troubleshoot the nature of reported problems and taking necessary steps to
resolve those problems
Troubleshooting technical issues
Attends operations related meetings.
Site review & meetings with site SPOC.
Meetings with vendors, OEMs on open actions
Project support meetings

Required Skills / Qualifications:

Minimum 5-77yrs hands on dedicated experience as deskside/Onsite support/local IT engineer
Strong Microsoft Operating System installation (Win10 / Win11 / MAC OS X) and troubleshooting skills.
Strong Experience in Providing Hands & feet Support for Network and Datacentre Equipment/Devices
Familiarity of IT-OT systems (SCADA, PLC, HMI), industrial networking, Windows-based engineering workstations.
ServiceNow for SLA tracking and ticket management.
Good knowledge in handling RF scanners, industry level label printers (Zebra, etc)
Hands on experience in handling Data center hardware.
Good knowledge on Virtualization, Network, Storage servers, backups, VMs, and Cloud technology.
Strong Customer service skills
Able to handle unforeseen situations.
Knowledge on ITIL Ticketing tools such as ServiceNow, BMC remedy etc, and ITIL concepts such as change process, problem, incidents, and requests tickets.

Additional Responsibility

Might need to travel to other sites based on demand and requirements.
On-call requirement for P1/Urgent issues outside regular support hours (local business hours).
Handle operations and customer requirements as per process and agreed SOW.
Possible rotational shifts.

Soft Skills

Excellent communication and conversation skills (Verbal and Written)
Coordination with HCL internal teams, stakeholders, and vendors
Good documentation skills
Good working knowledge of MS OFFICE
Should have a great customer handling skill
Can drive HCL’s value and its methodology
Ability to adjust to evolving processes

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [email protected] for investigation.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Pay: $49,000.00 - $88,000.00 per year

Benefits:

401(k)
Dental insurance
Flexible schedule

Work Location: On the road

Quick Apply

Refine Your Search

information technology help desk technician jobs in bloomfield, nj

IT Field Service Help Desk Technician

Software Support Technician

Managed Services IT Technician

L2 Dual Platform IT Technician (NYC)

Helpdesk/Desktop Analyst - Contractor (4+ years experience) - Past Military is a must

Help Desk Technician

Help Desk Technician

IT Help Desk

Service Desk Technician L1

IT SUPPORT TECHNICIAN

IT-AV Support Tech I (Part-time)

IT Help Desk Technician II

Information Technology Hourly IT Support Assistant - Part-Time

Desktop Support Technician

Desktop Support Technician - New Jersey

IT Technician

College Aide- Help Desk Technician

IT Helpdesk Technician

Help Desk Technician - Level 2

Help Desk Technician

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