Top 414 It support Jobs in Bloomingdale, Il

Sr. IT Help Desk Analyst
Knowles —Itasca, IL
- $80,000 - $90,000 a year
- Computer science
- 6 years
- Microsoft Outlook
Quick Apply
Service Desk Technician I
Crystal Clean, LLC —Hoffman Estates, IL
- $32 - $34 an hour
- Microsoft Outlook
- Local
- Office
- Wellness program
- Disability insurance
1d
Tier 3 Engineer
Proven Business Systems LLC —Schaumburg, IL
- $75,000 - $100,000 a year
- Full-time
- Computer science
- 7 years
- Azure
- Paid parental leave
- Health savings account
IT Support Specialist
Freudenberg Household Products LP (USA) —Aurora, IL
- Full-time
- Spanish
- Bachelor of Science
- Mid-level
- Paid holidays
- Health insurance
IT Field Team Lead
Creative Tech —Skokie, IL
- $49,000 - $56,000 a year
- Full-time
- Background check
- Customer service
- Mid-level
- Fuel card
- Health insurance
Quick Apply
Remote Customer Support Rep - $60-$80k (Wealth Tech)
Everforth, Cybercoders —Chicago Ridge, IL
- $60,000 - $80,000 a year
- Full-time
- Remote
- Mid-level
- US work authorization
- Fair chance
- Dental insurance
- 401(k)
In-Home Sales & Tech Support (Full-Time)
Asurion Insurance Services —Schiller Park, IL
- $24.90 an hour
- Weekends as needed
- Office
- Residential
- Driver's License
- Paid training
- Mileage reimbursement
Service Desk Manager/Supervisor - IT Support
Revolution Technologies, LLC —Chicago, IL
- $40 - $60 an hour
- Full-time
- Background check
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Dynamics 365 (D365) Customer Service Technical Lead
AAOS —Rosemont, IL
- $83,000 - $86,000 a year
- Full-time
- Hybrid work
- Spanish
- Computer Science
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Custom Audio Tech Support
Abt —Glenview, IL
- From $24 an hour
- Weekends as needed
- Bilingual
- Computer literacy
- Office
- Disability insurance
- Health insurance
Quick Apply
Cloud Telephony Technician
PHMG Careers —Chicago, IL
- $45,000 - $55,000 a year
- Monday to Friday
- Mid-level
- Administrative experience
- Communication skills
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Field IT Support Analyst (75% Travel)
Martin Brower —McCook, IL
- $70,000 a year
- Mid-level
- 3 years
- High school diploma or GED
6d
In-Home Sales & Tech Support (Part Time)
Asurion Insurance Services —Schiller Park, IL
- $26.90 an hour
- 12 hour shift
- Office
- Residential
- Driver's License
- Paid training
- Mileage reimbursement
Part-Time Office Automation & IT Specialist
Eastern Accents —Chicago, IL
- $30 an hour
- Part-time
- Office
- In-person
- Entry level
- Flexible schedule
Quick Apply
1d
IT Technician - WMS & WCS
Proactive —Aurora, IL
- $38 - $47 an hour
- Overnight shift
- Background check
- Pass drug screening
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Support Technician I (5:00 AM- 5:00 PM)
Remprex, LLC —Lisle, IL
- $45,000 a year
- 12 hour shift
- Hybrid work
- Background check
- Pass drug screening
- English
- AD&D insurance
- Paid holidays
Quick Apply
Enterprise Technology Engineer
bp —Chicago, IL
- $87,000 - $107,000 a year
- Full-time
- Azure
- 5 years
- Pass drug screening
- Paid parental leave
- Paid holidays
4d
IT End User Support Specialist
Wiss, Janney, Elstner Associates, Inc. —Northbrook, IL
- $28.65 - $42.98 an hour
- Overtime
- Computer science
- Computer Science
- 5 years
- Health savings account
- Health insurance
IT Support and Systems Specialist
Card Integrity —Oakbrook Terrace, IL
- $60,000 - $72,000 a year
- Full-time
- Computer Science
- Research
- Mid-level
- Health insurance
- Paid time off
Quick Apply
6d
IT and Security Support Specialist
Boler —Schaumburg, IL
- $60,000 - $75,000 a year
- Computer science
- Microsoft Excel
- Computer Science
- Wellness program
- Disability insurance
Quick Apply
11d

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it support jobs near bloomingdale, il

Sr. IT Help Desk Analyst

Knowles -
Itasca, IL

Quick Apply

Job Details

$80,000 - $90,000 a year

Qualifications

Desktop computer repair
Customer communication
Microsoft Outlook
IT user and group management
Data permissions
Software deployment
Laptop (troubleshooting support)
Hardware maintenance
Cloud service support
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Remote access software
Customer support ticket management
Mentoring
Microsoft Teams
Access control management
Identity and access management (IAM) solutions
Desktop administration
Cross-functional collaboration
Cross-functional communication
IT department experience
VPN

Full Job Description

SUMMARY DESCRIPTION:

We are looking for an experienced and customer-focused Senior Helpdesk Analyst with 6–8 years of hands-on IT support experience to join our IT Department. The successful candidate will provide advanced end-user support, resolve complex desktop and application issues, mentor junior support staff, and help drive service quality across endpoint, Microsoft 365, account administration, and workplace technology support.

Key Responsibilities:

Advanced Helpdesk Support:
- Deliver high-level technical support for C-Suite Executives, including troubleshooting, technology assistance and effective & clear communication throughout issue resolution.
- Provide technical support for hardware, software, operating systems, and network-related issues.
- Troubleshoot and resolve complex incidents involving Microsoft 365, Outlook, Teams, VPN, printers, remote access, and line-of-business applications.
- Manage user accounts, permissions, group memberships, and access requests in Active Directory and related systems.
- Support onboarding, offboarding, workstation provisioning, software installations, device replacements, and user setup activities.
- Own incidents through resolution, ensuring timely follow-up, strong customer communication, and accurate ticket updates.

Escalation & Problem Resolution:
- Act as a senior escalation point for unresolved service desk issues and recurring technical problems.
- Perform root cause analysis for common incidents and recommend long-term fixes to improve service stability.
- Coordinate with infrastructure, security, networking, and application teams to resolve cross-functional technical issues.
- Identify trends in support tickets and recommend improvements to reduce repeat incidents and improve end-user experience.

Endpoint & Workplace Technology Support:
- Support desktop, laptop, mobile device, and peripheral lifecycle management including deployment, maintenance, upgrades, and retirement.
- Assist with endpoint configuration, patching, encryption compliance, and standard software deployment processes.
- Maintain and troubleshoot workplace technologies including conference room equipment, collaboration tools, and printing solutions.

Service Excellence & Team Collaboration:
- Mentor junior helpdesk technicians by sharing technical knowledge, troubleshooting approaches, and customer service best practices.
- Contribute to knowledge base articles, standard operating procedures, and user support documentation.
- Help enforce service desk processes, ticket quality standards, and SLA-focused support practices.
- Participate in IT projects, refresh initiatives, rollouts, and continuous improvement efforts.

Security & Compliance Support:
- Support security-related tasks such as access reviews, endpoint protection checks, phishing escalation, and policy-aligned troubleshooting.
- Escalate suspicious activity and assist with remediation steps in coordination with senior IT or security teams.

Qualifications:

6–8 years of experience in IT helpdesk, desktop support, or service desk roles in an enterprise environment.
Strong experience supporting Windows devices, Microsoft 365, Outlook, Teams, printers, VPN, remote support tools, and user account administration.
Hands-on experience with Active Directory, ticketing systems, hardware troubleshooting, software deployment, and endpoint support processes.
Proven ability to diagnose and resolve complex technical issues while managing multiple priorities in a fast-paced environment.
Excellent verbal and written communication skills with a customer-first mindset is a must.
Experience mentoring junior team members and working collaboratively across IT teams.
Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred; equivalent practical experience will be considered.
Must be a US citizen

Preferred Skills (Not Required):

Experience with endpoint management tools such as Microsoft Intune, SCCM, or similar platforms.
Familiarity with ServiceNow or other enterprise IT service management tools.
Working knowledge of basic networking, cybersecurity tools, and endpoint protection platforms.
Experience with scripting or automation tools such as PowerShell to streamline support tasks

EEO-M/F/D/V

#Itasca

Shift: First Shift
Compensation: $80,000 - $90,000
Additional Details : Knowles is a leading manufacturer of specialty electronic components. We design parts that perform unique, critical functions for innovative technologies. Through extreme reliability, custom engineering, and scalable manufacturing, we enable businesses to succeed in the most demanding applications across medtech, defense, and industrial markets. Our high-performance capacitors, RF and microwave filters, advanced medtech microphones, balanced armature speakers, and miniaturization products enable and enhance the performance of technologies with the power to change, improve, and save lives. Founded in 1946 and headquartered in Itasca, Illinois, Knowles has grown into a global organization with employees spanning 11 countries.

Quick Apply

Refine Your Search

it support jobs in bloomingdale, il

Sr. IT Help Desk Analyst

Service Desk Technician I

Tier 3 Engineer

IT Support Specialist

IT Field Team Lead

Remote Customer Support Rep - $60-$80k (Wealth Tech)

In-Home Sales & Tech Support (Full-Time)

Service Desk Manager/Supervisor - IT Support

Dynamics 365 (D365) Customer Service Technical Lead

Custom Audio Tech Support

Cloud Telephony Technician

Field IT Support Analyst (75% Travel)

In-Home Sales & Tech Support (Part Time)

Part-Time Office Automation & IT Specialist

IT Technician - WMS & WCS

Support Technician I (5:00 AM- 5:00 PM)

Enterprise Technology Engineer

IT End User Support Specialist

IT Support and Systems Specialist

IT and Security Support Specialist

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