Top 427 Customer experience manager Jobs in Bloomington, In

Transportation Supervisor, Campus Bus
Indiana University —Bloomington, IN
- $59,654.40 a year
- Weekends as needed
- CDL B
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Health savings account
Quick Apply
14d
Automotive Service Manager
Confidential —Indiana
- $92,539.84 - $123,381.31 a year
- Full-time
- ASE Certification
- Clean driving record
- Dealership
- Paid holidays
- Dental insurance
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Electrical Manager
Chapman Heating, Air Conditioning & Plumbing —Bloomington, IN
- $100,000 - $120,000 a year
- Full-time
- Background check
- Microsoft Excel
- Customer service
- Paid parental leave
- Paid holidays
Quick Apply
6d
Commercial Lines Account Manager
WAHVE —Bloomington, IN
- Part-time
- Remote
- Senior level
- Marketing
- Commercial
- Health insurance
- 401(k)
4d
Route Sales Manager
Interstate Batteries —Bloomington, IN
- $17.50 - $19.00 an hour
- Full-time
- Clean driving record
- Heavy lifting
- Sales
- Paid training
- Health insurance
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Field Sales Manager
IsoFusion/GigabitNow —Bloomington, IN
- $65,000 - $95,000 a year
- Weekends as needed
- Clean driving record
- Mid-level
- Residential
- Paid holidays
- Health insurance
Quick Apply
12h
Maintenance Supervisor - Evolve Bloomington
Article Student Living —Bloomington, IN
- $28 - $30 an hour
- Full-time
- 5 years
- Team management
- Senior level
- Paid parental leave
- Health savings account
Quick Apply
11d
Regional Sales Manager, Heavy Truck & Equipment
Joe Johnson Equipment USA —Indiana
- Full-time
- Background check
- CDL A
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Community Manager - The Standard at Bloomington
Landmark Properties Management, LLC —Bloomington, IN
- Full-time
- Mid-level
- Office
- Residential
Quick Apply
4d
Area Manager
Trilogy Health Services —Bloomington, IN
- Full-time
- CPR Certification
- BLS Certification
- Ability to lift 50 pounds
Logistics supervisor
Blackwood Solutions —Bloomington, IN
- Full-time
- Writing skills
- Mid-level
- High school diploma or GED
Quick Apply
Multi-Site Fulfilment Operations Program Manager
Alchemy Global Solutions —Bloomington, IN
- From $75,000 a year
- Full-time
- Hybrid work
- Background check
- Analysis skills
- Travel
- Health insurance
- Dental insurance
Quick Apply
Records Services Supervisor
Indiana University —Bloomington, IN
- Full-time
- Inventory management
- Mid-level
- Office
- Paid parental leave
- Health savings account
Medicaid Patient Advocate/Territory Manager
Medicaid Done Right LLC —Bloomington, IN
- $50,000 - $70,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Travel
- Travel reimbursement
- Health savings account
Quick Apply
4d
Assistant Manager - NEW STORE - J.Crew Factory
J.Crew Factory —Bloomington, IN
- Weekends as needed
- Merchandising
- Mid-level
- Training & development
- Paid holidays
- Health insurance
Finance & Insurance Manager
ANDY MOHR BLOOMINGTON INC —Bloomington, IN
- Management
- Dealership
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Finance & Insurance Manager
ANDY MOHR LIBERTY DRIVE INC —Bloomington, IN
- Management
- Dealership
- Customer service
- Health insurance
- Dental insurance
Quick Apply
General Manager
Crumbl Cookies —Bloomington, IN
- $55,000 - $70,000 a year
- Full-time
- No education required
- Computer literacy
- Research
- Paid training
- Health insurance
Quick Apply
13d
Kelley AI TA and Course Logistics Manager (Student Programming Specialist)
Indiana University —Bloomington, IN
- Full-time
- Hybrid work
- Customer service
- Research
- Mid-level
- Paid parental leave
- Health savings account
Manager Trainee
Menards —Bloomington, IN
- $17 an hour
- Urgently hiring
- Customer service
- Business
- Leadership
- Store discount
- Profit sharing
Quick Apply

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Transportation Supervisor, Campus Bus

Indiana University -
Bloomington, IN

Quick Apply

Job Details

Full-time
$59,654.40 a year
14 days ago

Benefits

Paid parental leave
Health savings account
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Life insurance
Retirement plan

Qualifications

CDL B
Safe work practices
Record keeping
Customer communication
Confidential information handling
Microsoft Excel
Microsoft Outlook
Transit bus operation
Traffic accident response
Managing public transportation fleets
Passenger Endorsement
Word processing
Safety regulations
Two-way radios for driver communication
Staff scheduling
In-person customer service
Employee relationship building
Team scheduling
High school diploma or GED
Hiring
Dedicated driving routes
Customer service training (staff training program)
Team management
Recruiting
Air Brake Endorsement
Interviewing
Traffic laws
Time & attendance systems
General management
Employee evaluation

Full Job Description

Department

CAMPUS BUS (BA-BUSS-IUBLA)

Department Information

Since 1966, IU Campus Bus Service has been providing bus service on the Bloomington campus. IU Bloomington¿s 1940-acre campus is often considered one of the most beautiful campuses in the nation and is set in USA Today¿s #2 Best College Town in America.
IU Bloomington is home to close to 43,000 undergraduate and graduate students and over 19,000 faculty, staff, and part-time employees.

Campus Bus provides transportation to over three million rides a year and operates a six-route system with approximately 30 buses, 50 bus operators, 4 mechanics, and a management team. It has a long-standing partnership with the local transit system, further extending its reach and resources.

Campus Bus is a business unit within Auxiliary Business Services (ABS). ABS operate in a shared services model that supports finance, human resources, payroll, and marketing needs of Campus Bus.

Job Summary

Supervises the operations of a public transit service in a safe and efficient manner while maintaining positive customer relations with passengers and other members of the University community.
Schedules bus operators; assign buses to routes; advise bus operators of detours and other day to day operating changes; assures that bus operators assignments are covered due to vacations, illnesses, holidays, and no-shows; counsels bus operators on complaints from passengers and the general public; verifies and approves timekeeping records in Kuali TIME; approves leaves, updates PIE work records; manages ETA SPOT bus tracking; monitors and appropriately responds to electronic communication media such as telephone calls, IUBUS emails, and social media; and other related duties as assigned.
Develops, and prepares public transit routes (both published and internal) and bus operator work assignments as well as evaluates the effectiveness of such routes, and works assignments.
Monitors the safety and mechanical operation of the public transit vehicles operating during their assigned shift and takes actions to ensure safe and efficient operations or report any variances from established standards to appropriate authority. Responds to accidents and ensure that all Federal and State regulations and University policies and Campus Bus procedures for handling accidents are followed.
Assists in the development of customer service training and refresher training programs, drafting departmental materials, monitoring operator performances, and making recommendations regarding employee training to improve customer service.
Supervises the operations of a public transit service, including scheduling bus operators, assigning buses to routes, advising bus operators of detours and other day-to-day operating changes, assuring that bus schedules have sufficient staff coverage, counseling bus operators on complaints from passengers and the general public, etc.
Participates in the recruiting, training, and evaluation of campus bus operators.
Develops and prepares public transit routes and schedules and bus operator work assignments; evaluates the effectiveness of such routes, schedules, and work assignments.
Conforms to all university, local, state, and federal laws, rules, and regulations applicable to public transportation operations. Monitors the safety and mechanical operation of the public transit vehicles operating during their assigned shift and takes actions to ensure safe and efficient operations or report any variances from established standards.
Prepares logs, forms, and reports on the ridership and operations of the assigned public transportation vehicle.
Responds to accidents and ensure that all federal and state regulations and university policies and campus bus procedures for handling accidents are followed.
Ensures Fleet Maintenance Attendants are adequately scheduled so that the fleet of transit buses are washed, fueled, and cleaned each evening.
Works with Diesel Mechanics to coordinate service, repair, and other maintenance.
Operates a public transit vehicle at times when no bus operators are available.

Qualifications

Required

High school diploma or equivalent (such as HSED or GED) AND
Completion of bus operator training program

Required

Some prior experience
2 years in public transit and driving public transit vehicles

Required

CDL license class B with passenger and air brake endorsements and ability to be insured by Indiana University. These are Safety Sensitive positions as defined by the Federal Transit Administration and are therefore subject to all current and future FTA Drug and Alcohol Testing Regulations. Upon Hire

Required

Ability to work in a safe and efficient manner
Knowledge of all of the functions of a public transit service.
Knowledge of traffic regulations and rules and regulations regarding public transit operations.
Knowledge of the methods, practices, and procedures for routing, scheduling, and making work assignments for a public transit service.
Ability to maintain confidentiality.
Knowledge of the methods, practices, and procedures used to recruit, interview, select, train, and evaluate bus operators.
Knowledge of safety precautions and accident procedures necessary in the operation of public transit vehicles.
Knowledge of word processing and other PC-based software packages, such as Outlook, Excel, and Access, etc.
Ability to establish working knowledge of various information technology, such as PIE used for work assignment scheduling, BusGenius used for bus tracking, automatic passenger counting, and automated voice announcements, Kuali TIME for employee timekeeping, and any other future information technology utilized by the department.
Ability to keep legible records.
Ability to understand and carry out written and verbal instructions.
Ability to communicate effectively using a two-way radio.
Ability to maintain effective relationships.
Ability to communicate with subordinates, members of the public, passengers, and other employees.
Ability to establish and maintain effective working relationships.

Working Conditions / Demands

This role requires stationary positioning for long periods of time. The work assigned to this classification is light physical work. The person in this role may be exposed to adverse environmental conditions, such as heat, cold, and inclement weather. It also requires a CDL-B issued by the State of Indiana and the ability to be insured by Indiana University. The person in this role must be able to perform the essential tasks with or without an accommodation.

Advertised Salary

59,654.40, based on experience

Work Hours

Monday through Friday: 7:30am - 4:30pm

Evenings and weekends may be required, if coverage is needed.

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

Comprehensive medical and dental insurance
Health savings account with generous IU contributions
Healthcare and dependent care flexible spending accounts
Basic group life insurance paid by IU
Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
Base retirement plan with generous IU contributions, subject to vesting
Voluntary supplemental retirement plan options
Tuition subsidy for employees and family members taking IU courses
10 paid holidays plus a paid winter break each year
Generous paid time off plans
Paid leave for new parents and IU-sponsored volunteer events
Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Pay: $59,654.40 per year

Benefits:

Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Tuition reimbursement

Work Location: In person

Quick Apply

Refine Your Search

customer experience manager jobs in bloomington, in

Transportation Supervisor, Campus Bus

Automotive Service Manager

Electrical Manager

Commercial Lines Account Manager

Route Sales Manager

Field Sales Manager

Maintenance Supervisor - Evolve Bloomington

Regional Sales Manager, Heavy Truck & Equipment

Community Manager - The Standard at Bloomington

Area Manager

Logistics supervisor

Multi-Site Fulfilment Operations Program Manager

Records Services Supervisor

Medicaid Patient Advocate/Territory Manager

Assistant Manager - NEW STORE - J.Crew Factory

Finance & Insurance Manager

Finance & Insurance Manager

General Manager

Kelley AI TA and Course Logistics Manager (Student Programming Specialist)

Manager Trainee

I want to receive the latest job alert for customer experience manager in bloomington, in

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