Department
IU HEALTH CENTER (BA-IUHC-IUBLA)
Department Information
The Office of Student Life is focused on building a strong foundation to ensure every student's Indiana University experience is positive, safe, healthy, and meaningful. The Office of Student Life staff and multiple departments aim to help students navigate their time at IU, providing the tools they need to be successful in school and after graduation. Students are our priority, and their health, safety, and overall well-being are our core mission.
Job Summary
A Billing and Inventory Associate, will be the welcoming face and first point of contact for our patients. From scheduling appointments to providing crucial insurance information, the role is essential in ensuring a smooth and supportive experience for all who visit the Student Health Center. A person in this role will have customer service skills and attention to detail, this will be key as patients are guided through the process, all while adhering to our guidelines on eligibility, insurance coverage, billing, and patient confidentiality.
Department-Specific Responsibilities
- Assists patients with all aspects of registration and check-out processes.
- Verifies patient eligibility, student status, and demographic information.
- Schedules appointments in an efficient and timely manner.
- Verifies insurance coverage and ensure accurate insurance details are added to patient accounts.
- Acts as a liaison between patients and insurance providers, ensuring smooth communication.
- Accepts payments from patients and process transactions accurately.
- Maintains a secure cash drawer, ensuring proper handling of all monetary transactions.
- Serves as the primary contact for patients, parents, and Health Center staff regarding financial matters, insurance, and billing inquiries.
- Addresses any inquiries regarding insurance, billing, or other financial concerns in person or via phone.
- Assists with posting insurance payments to claims as needed.
- Processes internal billing documents and maintain information in the CAQH provider database.
- Manages and maintains the Health Center's supplies inventory, performing regular inventory counts.
- Receives all deliveries, sign for packages, sort mail, and monitor for urgent deliveries.
- Works closely with the purchasing team to handle returns of damaged items and place orders for new supplies as needed.
- Delivers supplies to departments within the Health Center as requested.
General Responsibilities
- Under moderate supervision, performs financial and administrative tasks related to processing financial or other administrative records.
- Processes documents into the university's central information systems (Travel, KFS, HRMS, etc.) and verifies that information is correct. Investigates and resolves discrepancies in financial documents.
- Maintains records of financial transactions, compiles data, and prepares reports.
- Verifies accuracy of adjustments to payroll including supplements and garnishments. Audits, coordinates, and processes payroll; verifies accuracy of payroll information.
- Confirms available accounts and ensures timely payments are made to payees.
- Responds to inquiries regarding financial and/or personnel policies and procedures.
- Serves as a liaison to department and/or other university divisions.
- May provide guidance to lower-level employees on their day-to-day work.
Qualifications
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
EDUCATION
Required
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High school diploma or equivalent (such as HSED or GED).
Preferred
WORK EXPERIENCE
Required
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2 years of relevant experience.
SKILLS
Required
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Proficient communication skills.
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Maintains a high degree of professionalism.
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Demonstrates time management and priority setting skills.
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Demonstrates a high commitment to quality.
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Possesses flexibility to work in a fast paced, dynamic environment.
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Highly thorough and dependable.
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General knowledge or demonstrated ability to learn basic functionality of IU systems (KFS, HRMS, SIS).
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Experience in managing and documenting workflows, processes, and/or data entry.
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Basic understanding of technology.
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Ability to use standard office equipment such as phone, fax, scanner, etc.
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Proficiency in computer systems, including standard Office software.
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Basic accounting and financial skills; ability to reconcile accounts.
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Prior demonstrated ability to apply concepts and policies to daily work functions.
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Good oral and written communication skills.
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Ability to clearly present material and make it accessible to a specific audience.
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Ability to move up to 25 pounds.
Additional Information
Learn more about Bloomington, Indiana.
Work Location
Bloomington, Indiana.
This is an in-person position.
Advertised Salary
$20.10 per hour
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:
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Comprehensive medical and dental insurance
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Health savings account with generous IU contributions
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Healthcare and dependent care flexible spending accounts
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Basic group life insurance paid by IU
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Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death and dismemberment insurance
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Base retirement plan with generous IU contributions, subject to vesting
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Voluntary supplemental retirement plan options
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Tuition subsidy for employees and family members taking IU courses
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10 paid holidays plus a paid winter break each year
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Generous paid time off plans
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Paid leave for new parents and IU-sponsored volunteer events
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Employee assistance program (EAP)
Learn more about our benefits by reviewing the IU Benefit Programs Brochure.
Job Classification
Career Level: Intermediate
FLSA: Nonexempt
Job Function: Finance
Job Family: Financial Administration
Click here to learn more about Indiana University's Job Framework.
Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [email protected] or by visiting IUPD.
Contact Us
Request Support
Telephone: 812-856-1234
