About The Turn Company
The Turn Company (or "TurnCo") is a specialized project management firm catering to the multifamily and hospitality sectors, offering a carefully curated suite of services encompassing physical asset preservation, capital improvements, large-scale installations, and seasonal, recurring resident turnover.
We place a strong emphasis on embracing technology, optimizing our processes and communication, and staying within budgetary and time constraints.
Simply put, we free up our clients and their teams, to focus on core property management responsibilities and revenue-generating opportunities.
About the role
Position Overview: The Turn Project Coordinator role is a seasonal onsite position overseeing the vendor management aspect of one or more student housing turns. Student turns typically last 10-21 days, when hundreds of students are moving out of a single community just days before a fresh crop is moving back in. Meaning time is of the essence. But never fear… The Turn Company is here to guide you through our process! Review the information below to learn about the requirements and responsibilities of the Project Coordinator role.
Starting a week or two before Move-out Day - typically late July - you will be assigned to a community and begin training with both the Project Manager and the onsite management team. Training will consist of learning the student housing turn process for your assigned community, software training on Entrata or other property management platforms, the Make Ready or Turn Board process, coordinating with the Community Manager and Maintenance teams, and vendor oversight and quality control for the turn trades (painting, cleaning, carpet cleaning, and make ready punch).
What you'll do
Move-out Day and Turnover: All student housing leases typically expire on the same day, initiating the turnover season or "turn." During this 10-21 day period, apartments are painted, cleaned, carpet cleaned, and "punched" for new residents. Tasks include inspection, trash out, maintenance, make ready, furniture, flooring replacement, and lock and key processes. Project Coordinators oversee make ready contractors such as painters, cleaners, carpet cleaners, and make ready crews.
Software & Technology: Basic use of Google Sheets, email, and document management is required. Training will be provided for any assigned forms, files, and trackers. Project Coordinators will track the status of bedrooms and units using Google Sheets or a similar tool, updating the Make Ready board.
Make Ready/Turn Boards: Tracking turn progress is critical. Project Coordinators will assist Project Managers to update the status of completed tasks. If tasks are incomplete or of poor quality, contractors will be called back. Onsite management may check completed tasks and provide additional instructions.
Onsite Coordination: Regular communication with the Community Manager, Maintenance Team Lead, and other management team members is essential. Project Coordinators oversee contractors and communicate any issues. They also rely on management for updates on transfer units, holdovers, late renewals, and changes to the turn list.
Vendor Oversight: Project Coordinators ensure contractors arrive on time, have adequate crews, and complete tasks. They inspect the quality of work, call back contractors if necessary, and address issues with onsite management.
Post-Turn Assessment: After turn and on Move-in Day, Project Coordinators complete an assessment detailing the turn process, including vendor performance, onsite management, software, and any encountered obstacles. This feedback helps improve future turns.
Occupied Bedrooms & Common Areas: Only enter occupied bedrooms with an onsite team member. Maintain professionalism with residents and their families. Equipment is provided by onsite management or Turn teams. Stay hydrated, wear your Turn Company shirt, and follow safety instructions. Enjoy the work and stay organized for a fulfilling experience.
