Top 6 Guest service agent Jobs in Bloomington In

Front Desk Agent
Spark by Hilton Bloomington —Bloomington, IN
- $15 - $17 an hour
- Part-time
- Computer literacy
- Writing skills
- English
Quick Apply
Front Desk Agent
Candlewood Suites —Bloomington, IN
- $15 an hour
- 8 hour shift
- Computer literacy
- Hotel
- High school diploma or GED
Quick Apply
Front Desk Agent
Fourwinds Lakeside Inn & Marina —Bloomington, IN
- Weekends as needed
- Background check
- Computer literacy
- Hotel
Quick Apply
Night Auditor
Hilton Garden Inn Bloomington at IU —Bloomington, IN
- Part-time
- Hotel
- High school diploma or GED
- Front desk
- Wellness program
- Commuter assistance
9d
Night Auditor
Hersha Hospitality Management, LP —Bloomington, IN
- Weekends as needed
- Hotel
- High school diploma or GED
- Front desk
- Wellness program
- Commuter assistance
9d
Front Desk Agent
Brown County Inn —Nashville, IN
- From $14 an hour
- Part-time
- Hospitality
- Customer service
- Hotel
- Employee discount
- Flexible schedule
Quick Apply

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Holiday Inn Express & Suites —Bedford, IN
We also offer a preventative health and wellness plan after 90 days for those working more than 30 hours weekly. We offer incentives in different departments.
$12.50 - $13.50 an hour
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Hotel Front Desk Clerk
Holiday Inn Express and Suites —Martinsville, IN
Maintain front desk operations, including managing reservations, processing payments, and conducting night audits as needed. Job Types: Full-time, Part-time.
$11 - $12 an hour
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Guest Services Supv
Le Meridien Columbus, The Joseph —Columbus, OH
Must have a valid driver's license for the applicable state. Assist the G.S.M. in ensuring that employees are following and maintaining standards (i.e.,…
11d
Dispensary Agent - Full Time (Closing Required)
Klutch Cannabis —Columbus, OH
Must possess valid driver’s license or state ID. Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of…
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guest service agent jobs near bloomington in

Front Desk Agent

Spark by Hilton Bloomington
Bloomington, IN

Quick Apply

Job Details

Part-time | Full-time
$15 - $17 an hour

Qualifications

Computer operation
Teamwork
Writing skills
English
Typing

Full Job Description

DEPARTMENT: Front Office
REPORTS TO: Front Office Manager
STATUS: Non-Exempt

POSITION SUMMARY:

This is a highly visible role that has a direct impact on creating the guest experience. Welcomes and accommodates guests, visitors, and staff in a warm and courteous manner. Oversees the guest registration and check-out process. Promotes hotel services and amenities and provides helpful information.

RESPONSIBILITIES:

Must have a true desire to satisfy the needs and desires of our guests and others in a fast-paced environment. Perform all duties toward the goal of maximizing guest service.
Greet all guests and visitors in a friendly, professional manner, giving proper eye contact and prompt attention. Be on alert for guests or visitors that appear to have questions or need aid and be ready to assist them at all times.
Greet guests who have made advance reservations for lodging and register them in an efficient and pleasant manner. Greet visitors who are looking for accommodations and attempt to meet their needs.
Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
Accommodate room changes expediently.
Ensure a high level of knowledge of the hotel, including, but not limited to, hotel rates and promotions, room types and layouts, hotel services and amenities, restaurant offerings and hours of operation, and hotel’s historical significance.
Acquaint guests with city attractions, community events and nearby areas of interest.
Help resolve guest issues and respond to special requests. In the case of a service failure, listen empathetically to the issue, promptly report the issue to Management, and implement an appropriate service recovery response in order to restore guest satisfaction.
Settle guest accounts upon check-out and process forms of payment. Accurately following accounting procedures and cash handling policies.
Respond to all questions, whether from a guest, visitor or a coworker, in a courteous, pleasant manner and give out accurate, helpful information.
Responsible for proper key control and other security measures.
Participate in safety/security training and maintain knowledge of all safety procedures, including life safety, emergency/fire evacuation, and other protocols to ensure a safe and security environment.
Work closely and cooperatively with other front office and administration staff, including Valets, Bellman, Sales and Accounting team. Exemplify strong teamwork and treat all co-curators with professional respect.
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
Properly handle lost and found items.
Report accidents, injuries, and any unsafe conditions to Management and Maintenance.
Report all maintenance issues for guest satisfaction.
Report to work wearing the required uniform and meeting professional grooming standards.
Maintain confidentiality of all guests and hotel information
Perform other duties as assigned.
Actively participate in ongoing training.

KNOWLEDGE, SKILLS AND ABILITIES:

Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-curators, both in person and by telephone.
Strong customer-relations skills with a total commitment to guest satisfaction. Must be a "people-person" who thrives on public contact.
Ability to deal with guests when they are angry or upset.
Professional appearance and demeanor.
Knowledge of computer keyboard and printer operation. Ability to accurately and efficiently input information into computer systems.
Previous cashier experience/ Basic accounting skills.
Ability to work quickly and thoroughly when under pressure.
Knowledge of hotel facilities and features.
Ability to attend to more than one task at a time.
Ability to maintain excellent attendance and punctuality.
Knowledge of area and surrounding communities.

EXPERIENCE:

Customer Service experience preferred.

PHYSICAL DEMANDS:

Must be able to stand for long periods of time.
May include crowded office setting or “close quarters”.
General office environment with limited physical activity.

This job description is not an exclusive or exhaustive list of all job functions that a Curator in this position may be asked to perform from time to time.

Pay: $15.00 - $17.00 per hour

People with a criminal record are encouraged to apply

Work Location: In person

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guest service agent jobs in bloomington in

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Night Auditor

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Front Desk Agent

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