Dillon Floral has proudly served as a trusted wholesale distributor of floral products and supplies since 1875. Located in Bloomsburg, Pennsylvania, our mission is simple yet profound: to help florists succeed by delivering Exceptional Personal Care with every order.
For five generations, we’ve dedicated ourselves to ensuring that fresh flowers, greens, plants, and floral hard goods arrive in perfect condition—every time. Guided by our deeply rooted “home-grown” company values, we understand the logistical intricacies and human effort required to bring a commercial floral arrangement to life. For us, it’s all worth it for the joy that flowers bring to the world.
This year, as we continue through our 151 year of business, we are honored to support over 400 retail floral professionals across Pennsylvania, New York, New Jersey, and Maryland. At Dillon Floral, every bloom and every delivery is a testament to our commitment to Exceptional Personal Care.
Position: Assistant Sales Account Manager
- Full-Time, Hourly
- Career position with potential for advancement
Schedule:
Weekdays
- Monday 8:30am-5:00pm
- Tuesday 8:30am-12:30pm
- Wednesday, 8:30am-5:00pm
- Thursday 8:30am-5:00pm
- Friday 8:30am-5:00pm
- This role includes one evening per week beyond 5:00pm, typically about 30-45 minutes, to support customer orders, address any urgent issues, and contact customers as needed to ensure orders are completed accurately before delivery.
Benefits Offered:
- Health, vision, dental insurance
- PTO
- 401(k) plan with employer matching
- Employer paid life insurance
- Employee discount
Compensation:
- Range: $17.00 - $19.00
- Team and individual bonus opportunities based on sales metrics, eligible after 90 days
We are seeking an organized, detail-oriented, and proactive Assistant Sales Account Manager to support our team of sales account managers. In this role, you will assist in communicating with our customer base of professional retail florists to fulfill and manage their orders. You will be responsible for ensuring your customers receive the freshest and highest quality products. This is an exciting opportunity to contribute to a dynamic and growing company, and industry, while gaining valuable experience in the sales of perishable and non-perishable floral products.
A successful Assistant Sales Account Manager at Dillon Floral will assist our Sales Team with the following responsibilities:
Customer Relations:
- Managing incoming and outgoing sales calls with customers.
- Building and preserving strong relationships with customers.
- Maintaining clear and frequent communication and proactive follow-ups to ensure exceptional service and a seamless customer experience.
- Supporting efforts to acquire and service new customers.
Order Entry/ AS400 system:
- Entering customer orders for all 3 company departments (Fresh flowers and greens, hard-goods supplies, and potted plants) using our AS/400 computer system.
- Train to learn additional intermediate functions and processes on our AS/400 computer system.
Supporting our Team of Sales Account Managers:
- Regularly providing support and coverage for your fellow Sales Account Managers, including during absences and vacations.
- Managing and servicing unassigned customers.
- Assisting remote Sales Account Managers with order adjustments and more.
Interdepartmental Relations:
- Cross training in all 3 departments to gain insight into how all the moving parts of each department work together seamlessly.
- Communicating and collaborating with our Buying Managers about products requested by customers, current and future inventory, product delivery schedules, pricing, and product quality.
- Communicating and collaborating with our Order Processing Team to handle product substitutions, quality issues, and adjustments.
- Inspection of customer orders after being fulfilled by our Order Processing Team.
Requirements for this position:
- Professional floral experience.
- The ability to perform all job responsibilities in-person at our offices in Bloomsburg, PA. This is not a remote position.
- Open availability 2 weeks prior to Mother's Day, Valentine's Day, and the Christmas holiday.
- Must be able to multitask and prioritize.
- Strong communication and interpersonal skills.
- Basic computer skills and experience with Microsoft Office.
- Willingness to travel
Preferred skills:
- Knowledge of cut flowers, potted plants, and floral supplies.
- Background in floral and plant care.
- Confident phone communication skills.
- Strong organizational skills.
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- For this role we are requiring professional floral experience. How many years of professional floral experience would you be bringing to this position?
Work Location: In person
