Description:
Department: Deposit Operations
FLSA Status: Non-Exempt
Supervisor: Branch Manager
Job Description
The Teller is responsible for providing quality member service and performing financial transactions on member accounts. This position also assists with the Card Services department to include debt and credit card inquiries, problem resolution, and plastic issues. The Teller contributes to the Credit Union's success by delivering outstanding member experiences, promoting member satisfaction and loyalty, and consistently upholding the Credit Union's values and service standards.
Essential Functions
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Delivers high quality member service to all members.
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Assists members in person, online, and/or over the phone.
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Routinely and accurately balances the vault, till drawers, and cash recycler machines.
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Orders and receives cash from Federal Reserve, responsible for break down the cash on receipt, prepares shipment of cash and coin back to the Federal Reserve.
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Researches and resolves member problems.
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Performs routine member service transactions such as opening/closing accounts, changing address, ordering/reordering plastic cards, applying for loans, setting up payment arrangements, check reorders, and the like.
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Actively contributes to individual goals as well as branch goals and promotions.
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Complies with and stays up-to-date with applicable laws and regulations.
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Operates within all internal dual control requirements, rules and regulations including OFAC, BSA, robbery and cash limits.
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Responsible for plastic card management to include instant cards, address changes plastic reorders, and new card setup.
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Works with members to accurately complete Skip-A-Pay forms then correctly enter information into the system.
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Reports to work as scheduled.
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Performs other duties as assigned.
Knowledge, Skills, and Abilities
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Strong knowledge of financial transactions, including deposits, withdrawals, loan payments, and transfers.
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Familiarity with credit union products and services, such as savings accounts, checking accounts, certificates of deposit (CDs), and loans.
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Proficient in handling cash transactions accurately and efficiently while following proper procedures and security protocols.
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Excellent mathematical skills for counting and reconciling cash drawers at the beginning and end of each shift.
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Knowledge of federal and state regulations related to credit union operations and financial transactions, including the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) guidelines, and Office of Foreign Asset Controls (OFAC).
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Ability to provide exceptional member service and effectively communicate with members, answering inquiries, resolving issues, and providing information about credit union services.
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Strong attention to detail to ensure accurate and error-free processing of transactions and account documentation.
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Proficient in operating computer systems and software applications used for transaction processing, account management, and member inquiries.
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Skilled in handling confidential and sensitive information with discretion and maintaining member privacy.
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Strong organizational skills to manage multiple tasks.
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Ability to work well in a team-oriented setting, collaborating with colleagues and supervisors to achieve common goals.
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Demonstrated honesty, integrity, and ethical behavior in all interactions with members and coworkers.
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Knowledge of proper cash handling and security procedures, including identifying counterfeit currency and fraudulent activities.
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Ability to quickly learn and adapt to new technologies and software systems used in credit union operations.
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Excellent problem-solving skills to identify and resolve member issues, discrepancies, or errors in a timely manner.
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Effective communication skills, both verbal and written, to communicate clearly and professionally with members and coworkers.
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Commitment to providing a positive member experience and building strong relationships with credit union members.
Working Conditions
The working conditions typically involve working indoors within the branch office environment. Most positions operate in a clerical capacity. Workstations are designed with a desk, computer, telephone, and various other communication devices. Branches are equipped with printers, scanners, mail accessories, cash recyclers/dispense machines and other necessary equipment to conduct business. The role involves regular interaction with members, colleagues, and supervisors, requiring effective and professional communication verbal and nonverbal skills. Hours are generally Monday through Friday however, some positions will be required to work Saturday hours and possibly evening shifts in a rotation. The job also entails a high level of confidentiality, as all employees have access to sensitive member information and financial transactions. The work environment is fast paced and frequently involves shifting priorities.
Requirements:
Physical Requirements
The physical requirements include the ability to stand or sit for extended periods while assisting members with their transactions. Workstations are typically equipped with computers, telephones, cash drawers, and other equipment, which may require reaching, bending, and performing repetitive motions. Manual dexterity and hand-eye coordination are essential for accurately counting and handling cash. The job may also involve lifting up to 25 pounds and carrying boxes, supplies, cash drawers or coin bags, which can vary in weight. Additionally, clerical positions should have good vision and hearing to effectively communicate with members and read and interpret important documents, rules, and regulations. The ability to operate computer systems and software applications is necessary, which may involve using a keyboard and mouse for prolonged periods. While specific physical requirements may vary depending on the position, overall, the role requires physical stamina and the ability to perform tasks with precision and efficiency. Mental processing, contemplating, and decision-making are all required in every position to include providing guidance, problem solving, reading, intuitiveness, interpretation and research.
Travel
No travel is expected for this position.
Required Education and Experience
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High school diploma or GED.
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Up to one-year similar experience in cash handling, retail or service delivery.
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Moderate level of computer skills required with knowledge of Microsoft Office necessary.
Preferred Education and Experience
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Some experience in a financial institution is preferred.
Supervisory Responsibilities
This position does not have any supervisory responsibilities.
Additional Eligibility Qualifications
None
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
