Top 105 Customer care manager Jobs in Blue Ash, Oh

Manager, Sales and Customer Service
Macy’s —Cincinnati, OH
- $56,300 - $93,700 a year
- Weekends as needed
- Heavy lifting
- Merchandising
- Mid-level
- Store discount
- Paid holidays
Customer Success Manager- Education
Vector Solutions —Cincinnati, OH
- Full-time
- Microsoft Excel
- Mid-level
- 3 years
- Tuition reimbursement
- 401(k) matching
Quick Apply
Licensed TC & Client Experience Manager for Real Estate Team
Keller Williams Advisors Realty —Cincinnati, OH
- $40,000 - $50,000 a year
- Weekends as needed
- Google Workspace
- Management
- Mid-level
- Paid time off
Quick Apply
Client Solutions Manager
Robert Half —Cincinnati, OH
- Email
- Hybrid work
- Mid-level
- Business development
- Bachelor's degree
- Paid parental leave
- Health savings account
Customer Service - Self Storage Manager
Public Storage —Cheviot, OH
- $15 an hour
- Full-time
- Entry level
- Mileage reimbursement
- Health insurance
Quick Apply
5d
Senior Customer Success Manager I
Pacvue —Cincinnati, OH
- $110,000 - $120,000 a year
- Remote
- 6 years
- Analysis skills
- Continuous improvement
- Paid parental leave
- Health savings account
Quick Apply
12d
Customer Care Center - Account Manager I - II - Personal Lines
The Cincinnati Insurance Companies —Fairfield, OH
- $60,000 - $75,000 a year
- Office
- High school diploma or GED
- Organizational skills
Manager, Client Experience
Beech Acres —Cincinnati, OH
- $64,000 - $80,000 a year
- Full-time
- 5 years
- Office
- Bachelor's degree
- Continuing education credits
- Mileage reimbursement
Quick Apply
Customer Service Manager
Georgia-Pacific —West Chester, OH
- Weekends as needed
- Pass drug screening
- Mid-level
- Supervising experience
- Health savings account
- AD&D insurance
12d
Customer Service Manager, Aftermarket Service
RHINESTAHL CORPORATION —Mason, OH
- Research
- Mid-level
- Office
Quick Apply
CUSTOMER SUCCESS MANAGER
L2 Aviation Solutions, LLC —Erlanger, KY
- Full-time
- Background check
- 7 years
- Microsoft Excel
Quick Apply
Customer Care Center - Associate Account Manager - Commercial Lines
The Cincinnati Insurance Companies —Fairfield, OH
- $22 - $24 an hour
- Microsoft Outlook
- Mid-level
- Office
Customer Service Account Manager
Eurostampa North America —Cincinnati, OH
- Inventory management
- Writing skills
- Mid-level
- Profit sharing
- Health savings account
Quick Apply
Manager Client Solutions Sr
Acosta —Cincinnati, OH
- $72,600 - $90,800 a year
- Full-time
- Microsoft Outlook
- Business development
- Bachelor's degree
Quick Apply
Client Success Manager
Hubbard Broadcasting —Cincinnati, OH
- Full-time
- Marketing
- Writing skills
- English
Customer Success Manager
ORGANIZED LIVING INC —Cincinnati, OH
- Online Application
- Hybrid work
- Marketing
- 5 years
- Mid-level
- Profit sharing
- Paid holidays
Quick Apply
8d
Customer Service Department Manager
Meijer —Cincinnati, OH
- Full-time
- Merchandising
- Mid-level
- Bachelor's degree
- Store discount
- Paid parental leave
Inside Sales and Customer Service Manager
Gentherm —Cincinnati, OH
- Marketing
- 5 years
- Bachelor's degree
Client Services Manager
Koncert IT Solutions LLC —Blue Ash, OH
- Mid-level
- 3 years
- Business development
Quick Apply
10d
Assistant Store Manager - Customer Experience
PetSmart —Lebanon, OH
- $23.78 - $38.61 an hour
- Weekends as needed
- 18 years or older
- Mid-level
- 3 years
- Health insurance
- Tuition reimbursement

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Manager, Sales and Customer Service

Macy’s -
Cincinnati, OH

Apply Now

Job Details

Full-time
$56,300 - $93,700 a year

Benefits

Store discount
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Retail customer service procedures
Succession planning
Customer communication
Retail industry sales team management experience
Managing teams in a customer support role
Sales analysis
Efficiency improvement
Merchandising
Talent management
Managing store merchandising operations
Workplace dispute resolution
Employee retention
Sales team management
Sales data analysis
Team development
Sales performance monitoring (sales process improvement strategies)
Professional development support
Sales coaching
Employee retention strategy
Customer engagement
Employee grievances
Leading team collaboration initiatives
Meeting or exceeding sales goals
Business operations
Sales leadership
Retail management
Technical Proficiency
Sales data tracking
Mobile devices

Full Job Description

Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Manager, Sales & Customer Service ensures that the very best of Macy's is always on display. They see the store through the customers' eyes, leading initiatives to increase shopper loyalty while upholding Macy’s standards for customer service. Their passion for the perfect customer experience drives the service team to maintain a welcoming and ready sales floor. Macy’s fun and inclusive environment is ideal for someone who enjoys connecting with people and sharing knowledge and enthusiasm with the team through training and coaching.

What You Will Do

Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences
Exceed sales goals by leading Macy's initiatives through coaching and recognition, optimizing productivity and efficiency
Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results
Manage selling support, including the stockroom, signing, equipment, and merchandising
Support other operational areas such as OMNI, Style, and Asset Protection
Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover
Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas
Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues
Work a flexible retail schedule, including days, evenings, holidays, and weekends
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
In addition to the essential duties mentioned above, other duties may be assigned

Skills You Will Need

Leadership and Team Building: Ability to build, lead, and motivate a productive, enthusiastic team

Customer Service Excellence: Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor

Sales and Performance Management: Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency

Analytical Skills: Ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategies

Operational Management: Experience managing selling support activities, including stockroom, signing, equipment, and merchandising

Cross-functional Support: Capability to support other operational areas such as OMNI, Style, and Asset Protection

Talent Development: Proficient in conducting talent analysis, establishing career progression plans, and retaining top talent

Conflict Resolution: Effective in addressing complaints and resolving problems with colleagues

Communication Skills: Consistently clear and effective communicator, writer, and presenter

Technical Proficiency: Strong skills in Microsoft suite, computers, and handheld devices

Who You Are

Candidates with a Bachelor’s degree or equivalent work experience in a related field are encouraged to apply.
Candidates with a High School diploma or equivalent are encouraged to apply.
- 3-5 years of management experience in retail
This position requires heavy lifting, constant moving, standing, and reaching with arms and hands.
- Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders
- May involve reaching above eye level
- Requires close vision, color vision, depth perception, and focus adjustment
Able to work a flexible schedule based on department and company needs

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - apply today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

STORES00

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.

Apply Now

Refine Your Search

customer care manager jobs in blue ash, oh

Manager, Sales and Customer Service

Customer Success Manager- Education

Licensed TC & Client Experience Manager for Real Estate Team

Client Solutions Manager

Customer Service - Self Storage Manager

Senior Customer Success Manager I

Customer Care Center - Account Manager I - II - Personal Lines

Manager, Client Experience

Customer Service Manager

Customer Service Manager, Aftermarket Service

CUSTOMER SUCCESS MANAGER

Customer Care Center - Associate Account Manager - Commercial Lines

Customer Service Account Manager

Manager Client Solutions Sr

Client Success Manager

Customer Success Manager

Customer Service Department Manager

Inside Sales and Customer Service Manager

Client Services Manager

Assistant Store Manager - Customer Experience

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