Overall Job Summary
The Field Operations Manager oversees the operational, financial and customer services aspects of their assigned locations, which may include oversight of multiple operational concepts including field office and community clinics. Lead effective operations through the Leadership Competencies.
Essential Duties and Responsibilities (Minimum of 5% of time spent)
Direct, develop, train, review, recruit, hire, communicate and performance manage Assistant Field Operations Manager, Field Operations Assistant, rig and office staff
Oversight of all field office operational issues to include administrative, accounting, facilities, scheduling and inventory
Travel to include: community clinics, as needed to effectively drive the business
Discuss progress, provide general direction and work with teams in the field, providing insight and guidance
Live our competencies and reinforce our brand promise with our partners, pet parents and team members
Manage employee retention by providing a positive working environment and addressing employee concerns/issues in a timely manner
Communicate regularly with Regional Director, Senior Area Manager, and corporate staff in order to provide field reporting and business updates
Facilitate communication to field office, through regular in-person, phone and virtual visits
Delegate appropriate responsibilities and duties to assigned staff as necessary to support the business
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement. Determine areas needing cost reduction and program improvement through continued collaboration with Regional Director and/or Senior Area Manager
Analyze sales and trends to achieve increases and maximize results while formulating and implementing field office goals and strategies
Systemize operations and ensure that operational policies and procedures are followed at all field offices and in clinics
Communicate marketing initiatives to staff and ensure execution in the field
Support and participate in weeknight and weekend clinics as well as working on rigs
Maintain accurate product inventory to ensure appropriate levels; communicate needs to Inventory/Procurement
Build and maintain relationships with contracted Veterinarians and Wellness Center District Managers
Establish, build and maintain relationships with partner staff and animal outreach groups within the field office oversight
Manage administrative duties to include daily paperwork, payroll and end-of-day reconciliation
Support and communicate the organization’s goals, priorities, and professional standards
Responsible for a fleet of vehicles used in our mobile clinics
Travel to headquarters or other field offices to participate in business initiatives pertaining to field operations
Qualifications
Experience: Minimum 2+ years of experience in a managerial, or combination of experiences which would lend itself to broad exposure of operational functions
Education: High School diploma or equivalent is required. Degree in Business Administration, Management or Operations preferred. Any suitable combination of education and experience will be considered.
Professional Certifications: None
Other knowledge, skills or abilities:
Knowledge of business and management principles
Knowledge of principles and processes for providing customer service
Basic Human Resources principles
Basic accounting principles
Must enjoy and be comfortable working with pets of all sizes and temperaments, including handling and lifting animals as necessary
Ability to drive motor vehicles in various terrain and weather conditions
Work for prolonged periods of time in the field, including 12-14 hours days on occasion
Fast-paced, fluid work environment
Schedule includes weekends, with occasional overnight and holiday work
Some outdoor clinic work and activities may be necessary
Critical thinking skills
Independent judgment and decision making skills
Detail oriented, ensuring accurate and reliable work product
Strong verbal and written communication skills
Strong ability to effectively work with cross-functional teams to direct and lead company initiatives and goals
Able to work independently
Strong organizational, problem-solving and analytical skills
Ability to switch focus rapidly in a fast-paced environment
Computer Skills
Microsoft Office
Time and Attendance/HR Software
Scheduling Database
iPad
Working Conditions
Normal working conditions
Ability to travel up to 20% of time #VIPPetcare
.buttontext90cf66959ce4f0fe a{ border: 1px solid transparent; } .buttontext90cf66959ce4f0fe a: focus{ border: 1px dashed #333333 !important; outline: none !important; }
.buttontext6985aa4d6e10aeef a{ border: 1px solid transparent; } .buttontext6985aa4d6e10aeef a: focus{ border: 1px dashed #333333 !important; outline: none !important; }
ALREADY A TEAM MEMBER?
You must apply or refer a friend through our internal portal
Click here
.videocomponent25421a4beafefe40 a{ border: 1px solid transparent; } .videocomponent25421a4beafefe40 a: focus{ border: 1px dashed #333333 !important; outline: none !important; }
.buttontext7f396818449312b0 a{ border: 1px solid transparent; } .buttontext7f396818449312b0 a: focus{ border: 1px dashed #ffffff !important; outline: none !important; }
CONNECTION
Our Mission and Values are more than just words on the wall - they’re the one constant in an ever-changing environment and the bedrock on which we build our culture. They're the core of who we are and the foundation of every decision we make. It’s not just what we do that sets us apart, but how we do it.
Learn More
.buttontext48727166e5ead073 a{ border: 1px solid transparent; } .buttontext48727166e5ead073 a: focus{ border: 1px dashed #333333 !important; outline: none !important; }
EMPOWERMENT
We believe in managing your time for business and personal success, which is why we empower our Team Members to lead balanced lives through our benefits and total rewards offerings. For full-time and eligible part-time TSC and Petsense Team Members. We care about what you care about!
Learn More
.buttontext39acff40efe5eaf1 a{ border: 1px solid transparent; } .buttontext39acff40efe5eaf1 a: focus{ border: 1px dashed #ffffff !important; outline: none !important; }
OPPORTUNITY
A lot of care goes into providing legendary service at Tractor Supply Company, which is why our Team Members are our top priority. Want a career with a clear path for growth? Your Opportunity is Out Here at Tractor Supply and Petsense.
Learn More
.buttontexte47dedb065fef9ac a{ border: 1px solid transparent; } .buttontexte47dedb065fef9ac a: focus{ border: 1px dashed #ffffff !important; outline: none !important; }
Join Our Talent Community
.buttontext52d7132d05d5985c a{ border: 1px solid transparent; } .buttontext52d7132d05d5985c a: focus{ border: 1px dashed #333333 !important; outline: none !important; }
Nearest Major Market: Cincinnati
