Top 528 Customer consultant Jobs in Blue Ash Oh

Customer Service Consultant
Western & Southern Financial Group —Cincinnati, OH
- Extended hours
- Word processing
- Research
- Mid-level
Customer Care Consultant
Jushi —Springdale, OH
- Full-time
- Spanish
- Computer literacy
- Research
- Paid holidays
- Disability insurance
Quick Apply
Digital Strategy Consultant
Helium SEO —Cincinnati, OH
- $75,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
- Dental insurance
- Work from home
12d
Machine Shop Quality Inspector
GE Vernova —Cincinnati, OH
- $35 an hour
- Full-time
- Pass drug screening
- Mid-level
- Continuous improvement
- Paid parental leave
- Paid holidays
Beauty and Wellness Consultant
Walgreens —Blue Ash, OH
- $16 - $21 an hour
- Weekends as needed
- Cosmetology License
- Computer literacy
- English
- Health insurance
- Dental insurance
3d
Director of Development
Urban Sites —Cincinnati, OH
- $120,000 - $130,000 a year
- Full-time
- 7 years
- Master's degree
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Benefit Success Manager
ClaimLinx —Cincinnati, OH
- $45,000 - $47,500 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Up to 50% travel
- Health insurance
- Dental insurance
Quick Apply
CDL Class A Delivery Truck Driver
Performance Foodservice —Cincinnati, OH
- $77,000 - $88,000 a year
- Full-time
- Pass drug screening
- CDL A
- Mid-level
- Employee stock purchase plan
- Health insurance
Inside Sales Consultant
Standard Textile —Cincinnati, OH
- Full-time
- Mid-level
- Microsoft Office
- Bachelor's degree
CDL Class A Delivery Truck Driver
Performance Foodservice —Monroe, OH
- $90,000 a year
- Full-time
- Pass drug screening
- CDL A
- Mid-level
- Employee stock purchase plan
- Health insurance
11d
Outside Sales Consultant
Renewal by Andersen Metro & Midwest —Mason, OH
- $100,000 - $250,000 a year
- Full-time
- Mid-level
- Residential
- Driver's License
- Paid training
- Loan repayment program
Quick Apply
Mechanical Engineer – HVAC & Hydronics
Kodiak Labor Solutions —Cincinnati, OH
- $110,000 - $140,000 a year
- Full-time
- 5 years
- Mentoring
- In-person
Quick Apply
Outside Sales Consultant
Renewal by Andersen Metro & Midwest —Middletown, OH
- $100,000 - $250,000 a year
- Full-time
- Mid-level
- Residential
- Driver's License
- Paid training
- Loan repayment program
Quick Apply
Lease Up - Leasing Consultant Class-A Textile Multifamily
The Bernstein Companies —Cincinnati, OH
- $24 - $26 an hour
- Weekends as needed
- Bilingual
- Office
- Residential
- Health savings account
- Paid holidays
Quick Apply
CDL Class A Delivery Truck Driver
Performance Foodservice —Highland Heights, KY
- $77,000 - $88,000 a year
- Full-time
- Pass drug screening
- CDL A
- Mid-level
- Employee stock purchase plan
- Health insurance
10d
In-Home Remodeling Sales - W2, Benefits!
Westshore Home —Fairfield, OH
- Up to $200,000 a year
- Full-time
- Background check
- Clean driving record
- Pass drug screening
- Paid training
- Health savings account
Quick Apply
2d
Class A Shuttle Driver
Performance Foodservice —Cincinnati, OH
- $67,000 - $77,000 a year
- Full-time
- Pass drug screening
- CDL A
- Mid-level
- Employee stock purchase plan
- Health insurance
Architectural Consultant
Engineered Systems —Cincinnati, OH
- $80,000 - $90,000 a year
- Full-time
- Hybrid work
- Public speaking
- Mid-level
- Bachelor's degree
- Health savings account
- Disability insurance
Quick Apply
4d
Sales Representative
Great Day Improvements: A Family of Brands —Cincinnati, OH
- $100,000 - $200,000 a year
- Online Application
- Clean driving record
- Computer literacy
- Basic math
- Paid training
- Disability insurance
1d
Sales Representative
The Good Feet Store —Cincinnati, OH
- Full-time
- Entry level
- Retail sales
Quick Apply
1d

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Customer Service Consultant

Western & Southern Financial Group -
Cincinnati, OH

Apply Now

Job Details

Full-time

Qualifications

Confidential information handling
Phone communication
High school diploma or GED
Managing clients in a customer support role

Full Job Description

Overview:

Establishes with clients by researching, analyzing and resolving service requests and complaints. Effectively answers questions related to existing contracts and products providing accurate, detailed and complete information. Works with minimal supervision and is empowered to make an established range of decisions; escalating issues to the team lead or manager when necessary. Is expected to utilize critical thinking skills to resolves issues and de-escalate client interactions, escalating to manager when appropriate. Performs duties as determined by CRC leadership based on workload and assigned resources.

Responsibilities:

What you will do:

Reviews, researches and/or analyzes necessary policy data in order to resolve client inquiries or concerns via telephone, written correspondence, email or online chat.
Answer/respond to client inquiries or concerns via telephone, written correspondence, email or online chat. Gathers, researches and analyzes policy information to provide accurate information to each client.
Provides professional and courteous service, making independent decisions regarding client requests and resolving client concerns, recognizing the need to escalate situations to management as necessary.
Conduct outbound calls to follow up on previous client concerns to ensure issues are resolved accurately and timely.
Manage status requests and resolve questions that do not require assistance from a licensed representative.
Analyze and service assigned products within the Western & Southern Life portfolio.
Makes independent decisions regarding customer requests, and processes policy transactions on administrative systems as necessary.
Maintains accurate information and documentation in Salesforce Customer First Platform.
Utilize multiple administration systems to service clients.
Develop and maintain positive working relationships with internal and external clients.
Process all work requests received from various departments within established service levels.
Process credit card payments and accurately record credit card information received from customers.
Retreives and records voice mail messages and refers to appropriate associate to process.
Gather requested information and completes any forms necessary to comply with client requets for service.
Make outbound calls to prospective clients to conducate a Personal History Interview (PHI).
Identify system or procedural problems and recommend improvements to benefit clients or associates.
Performs other duties as assigned.
Complies with all policies and standards.

Qualifications:

High School Diploma GED. - Required
Proven experience managing and effectively resolving client issues. - Required
Demonstrated experience providing excellent service. - Required
Demonstrated experience working effectively within a team - Required
Previous contact center experience preferred but not required. - Preferred
Must provide examples from work experience of maintaining high degree of accuracy associated with high volumes of work and/or multiple duties. - Required
Must provide examples from work experience demonstrating flexibility to meet department demands. - Required
Possess and display excellent verbal and written communication skills with ability to convey information to internal and external clients in a clear, focused and concise manner while following proper rules of punctuation, diction and style. -
Ability to prepare correspondence, reports, and forms using a prescribed format. Experience must include strong telephone communication and etiquette skills. -
Demonstrated ability to receive, organize and manage large amounts of diverse information and documentation. -
Must be able to handle confidential information in a discreet manner. -
Working knowledge of word processing applications. -

Work Setting/Position Demands:

Works in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings.
Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis.
Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned.
Requires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis.
Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions
Performs substantial movement of wrists, hands, and fingers for continuous computer work.
Extended hours required during peak workloads or special projects/events.

Travel Requirements:

None

Apply Now

Refine Your Search

customer consultant jobs in blue ash oh

Customer Service Consultant

Customer Care Consultant

Digital Strategy Consultant

Machine Shop Quality Inspector

Beauty and Wellness Consultant

Director of Development

Benefit Success Manager

CDL Class A Delivery Truck Driver

Inside Sales Consultant

CDL Class A Delivery Truck Driver

Outside Sales Consultant

Mechanical Engineer – HVAC & Hydronics

Outside Sales Consultant

Lease Up - Leasing Consultant Class-A Textile Multifamily

CDL Class A Delivery Truck Driver

In-Home Remodeling Sales - W2, Benefits!

Class A Shuttle Driver

Architectural Consultant

Sales Representative

Sales Representative

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