Top 43 Customer service representative Jobs in Bluewell Wv

Customer Success Representative
GigaBeam Networks —Bluefield, WV
- 8 hour shift
- Writing skills
- Pass drug screening
- English
- Health insurance
- 401(k)
Online Customer Service Specialist
Bill Cole Automall of Bluefield —Bluefield, WV
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Pass drug screening
Quick Apply
Customer Service Representative (Loan Consultant I)
Lendmark Financial Services —Princeton, WV
- Full-time
- Spanish
- Microsoft Excel
- English
- Paid holidays
- Disability insurance
Customer Service Associate I
Dollar Tree —Bluefield, WV
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service Associate I
Family Dollar —Bluefield, WV
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service Associate
Big Lots —Princeton, WV
- Part-time
- Merchandising
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
Customer Service Associate
Roses/Roses Express/Maxway/Bills Dollar/Super Dollar/Bargain Town/Super 10 —Princeton, WV
- Part-time
- Merchandising
- High school diploma or GED
- Organizational skills
Quick Apply
Customer Service
Taco Bell —Bluefield, VA
- From $12.77 an hour
- Part-time
- No education required
- No experience needed
- Ability to lift 50 pounds
- Paid training
- Employee discount
Quick Apply
Manager, Pharmacy Data Entry Operations
Knipper HEALTH —United States
- $75,000 - $85,000 a year
- Full-time
- Customer service
- Computer literacy
- HIPAA
- Paid parental leave
- Health insurance
6d
Workforce Management Specialist
Revolution Technologies, LLC —United States
- $30 - $35 an hour
- Full-time
- Mid-level
- 3 years
- Analysis skills
Quick Apply
5d
Insurance Service Agent - Ukrainian & Russian Speaker
International Insurance Group, Inc. —United States
- $38,000 - $47,000 a year
- Full-time
- Remote
- Background check
- English
- Microsoft Office
- Paid training
- Paid holidays
Quick Apply

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Customer Success Representative

GigaBeam Networks -
Bluefield, WV

Apply Now

Job Details

Part-time | Full-time

Benefits

Health insurance
401(k)
Paid time off
401(k) matching
Employee discount

Qualifications

Customer records maintenance
Managing customer accounts
Account maintenance
Phone communication
Writing skills
English
Windows
High school diploma or GED
Desktop applications
Customer support
Productivity software
Phone call management
Documentation Handling
Cross-functional communication

Full Job Description

Department: Customer Success

Reports to: Customer Success Manager

Position: Full-time, Part-time, Non-exempt

Locations: Bluefield, WV

Description

GigaBeam Networks is looking for a customer success representative with a sales focus to interact with and provide quality support to prospective and existing customers.

General Job Summary

Be the face of GigaBeam Networks by working and interacting directly with our customers to get quality Internet service installed and/or serviced. GigaBeam Networks is one of the fastest growing ISP’s in the area. We focus on the customer experience and deliver blazing fast internet at affordable rates. Our team is our most valuable resource. We take great care of our team, and our team takes care of our customers.

Our Customer Success Representatives are responsible for providing excellent support to end users. The primary role of this position is to drive sales for prospective customers while also handling incoming calls, emails and tickets. Additional roles include providing support for existing customers by detailing ticket information, managing follow-up calls, troubleshooting service issues, and communicating with all team members in an efficient manner to ensure all customer needs are resolved.

Core Responsibilities

Contact prospective customers through various means of communication to drive sales.
Collaborate with team members to identify sales opportunities in new service areas to reach prospective customers.
Collect all necessary information for new customer accounts and set accounts up accurately in CRM software.
Schedule customer installations, disconnects, and service calls.
Collaborate with marketing, operations, and technical departments to escalate issues, share customer insights, and identify opportunities to ensure continuous improvement.
Provide timely, accurate, and meaningful support to prospective and current customers for product or service-related questions, scheduling, billing, and technical issues.
Accurately document customer interactions, outcomes, and follow-up actions in internal systems to ensure visibility and continuity.
Determine charges for service requests, collect deposits and process customer payments, and arrange for billing.
Ticket Management (Open, Provide Detailed and Complete Ticket Information, Track, Update, Route, Close)
Perform basic troubleshooting methodology with the end user based on training and learned knowledge.
Build rapport with customers through meaningful conversations, active listening, and follow-ups to strengthen trust and loyalty.
Effective communication with prospective and current customers and coworkers.
Other responsibilities as assigned.

Skill Requirements

Ability to read, write, speak and understand English
Ability to communicate verbally and in writing in a clear and straightforward manner
Ability to communicate with all levels of management and company personnel
Ability to work independently and as a team member
Ability to use basic problem-solving skills to provide customer support for all situations.
Updating and using relevant knowledge on customer accounts.
Ability to use computers and telephones
Knowledge of Windows OS and Microsoft Office applications.
Documentation Skills, Telephone Skills, Reporting Skills and Active Listening Skills.
Strong organizational, multi-tasking, detail-oriented, and time management skills.
Ability to maintain a high level of professionalism.
Basic ISP and networking knowledge – Devices and Principles is a plus

Education

High School Diploma or GED, job specific training will be provided.

Physical Requirements & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations that do not cause undue hardship for the company may be made to enable individuals with disabilities to perform this job, if that would not hinder or prevent performance of duties or be a safety concern.

Key to show % of time requirements necessary to perform essential functions of this job:
0%= Zero (O) 1-35%= Little (L) 36-70%= Moderate (M) 71-100%= Great (G)

Physical Requirements: Light: Lifting 15+ lbs.
O- Bending/Stooping
O- Reaching above/below waist
O- Pushing/pulling movements
O- Climbing stairs/ladders
M- Standing
M- Sitting
L- Walking
O- Kneeling
O- Lifting
O- Taste/smell
G- Keyboard
L- Color/Depth Perception
M- Fine hand & finger movements
O- Operate motor vehicle
O- Operate various Equipment

SUCCEEDING AT GigaBeam Networks

At GigaBeam Networks, we truly believe in building leaders within all levels of the company. It is our goal for all of our employees to be successful. We have implemented training programs, refreshers, one-on-one meetings, periodic evaluations and Key Performance Indicators (KPIs) which all combine to help us help you become a better leader.

DISCLAIMER: We are an Equal Opportunity Employer for any employee or applicant, irrespective of race, color, religion, sex, age, marital status, sexual orientation, gender identity, genetic information, national origin, veteran status, disability or any other legally protected characteristic. All employees must be authorized to work in the United States. We are a drug-free work environment. Employment with the Company is contingent on the successful completion of a drug test, reference check, and MVR check.

The idea of connecting others started when family and neighbors didn’t have quality Internet access. After a lot of research, a few maxed credit cards, and hard work, GigaBeam Networks was born. GigaBeam Networks thrives by bridging the gap in rural America with high-speed Internet. Headquartered in Rich Creek, Virginia, our creative rockstar team is known for problem solving and spot-on customer service. With an ever-growing squad, you can find us across southwestern Virginia and Southern West Virginia.

Benefits:

401(k)
401(k) matching
Employee discount
Health insurance
Paid time off

Schedule

5 eight-hour shifts
Overtime occasional
Rotating Closing shift required
Weekends as needed

Work Location: In Person- Bluefield, WV

Apply Now

Refine Your Search

customer service representative jobs in bluewell wv

Customer Success Representative

Online Customer Service Specialist

Customer Service Representative (Loan Consultant I)

Customer Service Associate I

Customer Service Associate I

Customer Service Associate

Customer Service Associate

Customer Service

Manager, Pharmacy Data Entry Operations

Workforce Management Specialist

Insurance Service Agent - Ukrainian & Russian Speaker

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