Top 6 Sr amazon connect lead Jobs in Bluffdale, Ut

Sr Amazon Connect Lead
Vivint —Lindon, UT
- AWS
- Continuous improvement
- Senior level
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JUST INGREDIENTS INC —Orem, UT
- $225,000 - $275,000 a year
- Full-time
- Merchandising
- 11+ years
- Office
- Health insurance
- Paid time off
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Senior ML Platform Engineer - Healthcare AI & Production Systems
University of Utah Health —Salt Lake City, UT
- Full-time
- 5 years
- Pass drug screening
- System design
- Paid holidays
- Health insurance
11d
Amazon Connect Senior Consultant, Technical Transformation
Deloitte —Salt Lake City, UT
- $110,700 - $218,300 a year
- Full-time
- Computer science
- 6 years
- Oracle
Oracle Technical Cloud Senior Consultant
Deloitte —Salt Lake City, UT
- $110,700 - $218,300 a year
- Full-time
- Azure
- Oracle
- Computer Science
Senior, Indirect Tax Technology - Global Trade Analytics
Deloitte —Salt Lake City, UT
- $86,700 - $177,125 a year
- Full-time
- Hybrid work
- CPA
- ERP systems
- Office

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Sr Amazon Connect Lead

Vivint -
Lindon, UT

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Job Details

Qualifications

Vendor relationship building

Full Job Description

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Role Summary

The Amazon Connect Manager owns Vivint’s cloud contact-center platform within AWS and is accountable for ensuring stability, scalability, cost efficiency, and continuous improvement. This leader drives adoption of Amazon Connect features to achieve business outcomes, oversees release and change management, and ensures the platform aligns with Vivint’s customer‑experience and operational goals.

Key Responsibilities

Platform Ownership & Strategy

Serve as the primary owner of the Amazon Connect ecosystem, overseeing governance, roadmap alignment, and long‑term capability evolution.
Partner across Care, Product, Engineering, Security, Finance, and vendor teams to ensure the platform meets Vivint’s operational and strategic needs.

Release & Change Management in AWS

Lead structured release cycles, configuration changes, and environment management across AWS.
Implement disciplined change‑management processes to ensure reliable deployments and minimal disruption.

Utilize Amazon Connect Features to Achieve Business Objectives

Leverage built‑in Amazon Connect capabilities (Contact Lens, analytics, AI features, supervisor tools, real‑time data) to improve CX and operational outcomes.
Evaluate and introduce new Amazon Connect features aligned to strategic priorities.

Cost Management & Usage Optimization

Monitor usage and consumption across all Amazon Connect services to prevent overspend.
Implement guardrails, alerts, and forecasting practices to manage budget adherence.

Vendor & Partner Management

Act as the primary liaison with AWS and NeuraFlash.
Review SOWs, validate partner recommendations, and ensure technical alignment to Vivint standards.

Operational Reliability & Support Leadership

Ensure platform stability, performance, and resilience through monitoring and incident response.
Lead root‑cause analysis and platform corrective action efforts.

Success Metrics

Stable and reliable Amazon Connect operations with minimal unplanned downtime.
Predictable, well‑governed release cycles.
Demonstrated cost savings or cost‑avoidance through usage governance.
Increased adoption of Amazon Connect features that improve CX and operational performance.
Strong vendor execution and cross‑functional alignment.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.

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sr amazon connect lead jobs in bluffdale, ut

Sr Amazon Connect Lead

CMO

Senior ML Platform Engineer - Healthcare AI & Production Systems

Amazon Connect Senior Consultant, Technical Transformation

Oracle Technical Cloud Senior Consultant

Senior, Indirect Tax Technology - Global Trade Analytics

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