Del Webb Sun City, located in Bluffton, SC, is pleased to announce an excellent career opportunity for an Operating General Manager at The Brackish Bar & Lounge! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast‑paced hospitality-focused property organization. As part of Troon, you’ll contribute to a global leader in golf and community management.
SALARY RANGE: $65000 - $70000 with bonus potential and benefits.
ROLE OVERVIEW
The Operating General Manager (OGM) is the on-site leader fully accountable for the performance, culture, financial health, and day-to-day operation of The Brackish Bar & Lounge. This is a hands-on operating role for a self-directed restaurant leader who can stabilize and grow the business, build a dependable team, strengthen resident and guest engagement, and run the operation with clear accountability under the strategic oversight of Troon and property leadership.
PRIMARY OUTCOMES
- Deliver a consistently welcoming, safe, clean, and resident-focused dining experience
- Build a stable team with clear expectations, dependable scheduling, and strong shift leadership
- Improve sales, event participation, cost controls, and overall financial performance
- Create repeatable operating systems that can support future locations
CORE RESPONSIBILITIES
Business & Financial Ownership
- Own Brackish's overall business performance and operating results
- Read, interpret, and explain monthly P&L statements with variance commentary and corrective plans
- Prepare annual operating budgets and forecasts in partnership with leadership and accounting
- Manage labor, food, beverage, purchasing, and other controllable costs to approved targets
- Ensure invoices, deposits, cash controls, inventory records, and financial documentation are accurate and timely
- Use sales and product-mix data to improve pricing, menu performance, purchasing, and profitability
People & Culture Leadership
- Recruit, onboard, train, schedule, coach, and retain a capable front- and back-of-house team
- Set clear performance standards and address attendance, conduct, sanitation, and service issues promptly
- Develop shift leaders and department leads who can run the operation in the OGM's absence
- Create a respectful, accountable, and service-minded culture aligned with Troon and community expectations
- Partner with Human Resources on employee relations, corrective action, and compliance matters
Operations, Compliance & Guest Experience
- Lead daily restaurant, bar, patio, event, and banquet operations with a visible presence during key service periods
- Ensure consistent execution of food quality, beverage standards, hospitality, cleanliness, and opening/closing procedures
- Maintain compliance with food-safety, alcohol-service, workplace-safety, wage-and-hour, cash-handling, and company policies
- Oversee ordering, inventory, receiving, storage, vendor relationships, and loss prevention
- Resolve guest concerns professionally and use feedback to improve service and resident satisfaction
- Ensure Toast and other operating systems are used accurately and consistently
Sales, Events & Community Partnership
- Build strong relationships with property leadership, lifestyle teams, residents, committees, and community partners
- Partner on event calendars, menus, pricing, staffing plans, production quantities, and post-event reviews
- Grow restaurant traffic and revenue through resident engagement, promotions, and well-executed events
- Coordinate with marketing partners to keep menus, hours, promotions, and communications accurate and timely
Leadership, Communication & Autonomy
- Operate independently with sound judgment while maintaining proactive communication with leadership
- Identify risks early, present practical solutions, and follow through to completion
- Provide concise weekly updates on sales, labor, staffing, events, guest feedback, and operational priorities
- Be available for evenings, weekends, holidays, and special events based on business needs
MULTI-UNIT GROWTH PATH
A successful OGM may be considered for expanded responsibility across additional food-and-beverage locations based on sustained performance, including:
- Brackish consistently meeting financial, labor, service, sanitation, and guest-satisfaction targets
- A reliable on-site leadership team that can operate without constant OGM intervention
- Core systems, checklists, training standards, reporting, and controls that are documented and repeatable
- Demonstrated ability to coach leaders and manage through others
- Leadership approval of expanded title, responsibilities, and compensation
EXPERIENCE & QUALIFICATIONS
- 5+ years of progressive restaurant leadership, including General Manager or comparable responsibility; multi-unit or opening experience preferred
- Strong knowledge of full-service restaurant and bar operations, staffing, inventory, events, and guest recovery
- Demonstrated financial literacy including P&L review, budgeting, forecasting, labor management, and prime-cost controls
- Proven ability to recruit, develop, hold accountable, and retain hourly and management employees
- Experience with community, club, HOA, resort, or resident-driven stakeholders preferred
- ServSafe Manager and responsible alcohol-service certification (or ability to obtain within required timeframe)
- Proficiency with restaurant POS, scheduling, inventory, payroll, and Microsoft Office systems; Toast experience preferred
- Valid driver's license and reliable transportation
About Troon
Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com (http://www.troon.com/).
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
