Top 3 (fl) sr. support desk technician Jobs in Boca Raton, Fl

(FL) Sr. Support Desk Technician
BoomTech —Boca Raton, FL
- $55,000 - $65,000 a year
- Full-time
- Background check
- 5 years
- Mid-level
Quick Apply
Helpdesk Tier 3
TGIPOWER LLC —Boca Raton, FL
- $80,000 - $90,000 a year
- Full-time
- 6 years
- Writing skills
- Office
- Health insurance
- Dental insurance
Quick Apply
NOC Technician I
TGIPOWER LLC —Boca Raton, FL
- $60,000 - $75,000 a year
- Full-time
- Office
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
11d

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(FL) Sr. Support Desk Technician

BoomTech
Boca Raton, FL

Quick Apply

Job Details

Full-time
$55,000 - $65,000 a year

Qualifications

Microsoft Windows Server
Desktop computer repair
Customer communication
Laptop (troubleshooting support)
In-person customer service
Server backup and recovery
Printer (troubleshooting support)
Software installation
Network infrastructure
Driver's License
Disaster recovery implementation
Attention to detail
Desktop (troubleshooting support)
Office equipment installation
Problem-solving
Remote access software
IT support
Customer support ticket management
Networking equipment (troubleshooting support)
Organizational skills
macOS
Productivity software
Desktop administration
Peripheral hardware support
PowerShell
Shell Scripting
Operating system installation
Ticketing system technical support

Full Job Description

Position Overview:

We are seeking a dedicated and skilled Sr. Support Desk Technician to join our Managed Service Provider (MSP) team. The Sr. Support Desk Technician will play a critical role in providing onsite support to our clients, troubleshooting and resolving technical issues, and ensuring optimal performance of hardware and software. This position requires a strong technical aptitude, excellent communication skills, and the ability to work independently to resolve client needs efficiently.

Essential Duties and Responsibilities:

Provide onsite/remote technical support for clients, including hardware repairs, software troubleshooting, and network installations.
Perform preventative maintenance on client systems to ensure smooth operations and minimize downtime.
Install and configure hardware, software, and networking equipment.
Assist with the setup and troubleshooting of desktops, laptops, printers, servers, and other IT peripherals.
Respond promptly to client service requests, ensuring timely resolution of issues in accordance with service level agreements (SLAs).
Diagnose and resolve network and connectivity issues, including routers, switches, and firewalls.
Maintain and update accurate records of service activities in the company's ticketing system.
Train clients on the proper use of systems, software, and devices as needed.
Communicate with the MSP team to escalate issues, share knowledge, and ensure efficient service delivery.
Provide on-call support, as needed, for emergency service or after-hours requests.
Travel to various client sites within the assigned geographic area to perform services.
Maintain professional and courteous client relationships, ensuring high levels of customer satisfaction.

Knowledge, Skills, and Abilities Required:

Strong technical knowledge of hardware, software, and networking concepts (e.g., routers, switches, firewalls, and VPNs).
Ability to diagnose and resolve technical issues with minimal supervision.
Solid understanding of Windows and macOS operating systems, Microsoft Office suite, and common business applications.
Proficiency in remote troubleshooting tools, ticketing systems, and documentation best practices.
Ability to install, configure, and troubleshoot desktop computers, laptops, and printers.
Experience with system imaging, backup solutions, and disaster recovery methods.
Strong customer service orientation with excellent interpersonal and communication skills.
Ability to work independently and as part of a team.
Strong attention to detail and excellent organizational skills.
Ability to prioritize and manage time effectively, handling multiple service requests simultaneously.

Qualifications:

5+ years of experience in technical support role, within an MSP environment.
A+ Certification or equivalent technical certifications required (e.g., CompTIA Network+, Microsoft Certified Professional).
Strong working knowledge of networking protocols, including DNS, DHCP, TCP/IP, and VPNs.
Experience with virtualization technologies (e.g., VMware, Hyper-V) is a plus.
Ability to lift and carry up to 50 lbs of equipment.
Reliable transportation and a valid driver's license required.
Flexibility to work outside of standard business hours when necessary.
Excellent problem-solving skills and a proactive approach to resolving client issues.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Experience:

IT support: 5 years (Required)
Microsoft Windows Server: 3 years (Required)
PowerShell and scripting: 3 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

(fl) sr. support desk technician jobs in boca raton, fl

(FL) Sr. Support Desk Technician

Helpdesk Tier 3

NOC Technician I

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