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Credit & Collections Representative

Coastal Waste & Recycling Inc. -
Boca Raton, FL

Apply Now

Job Details

Full-time

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Referral program

Qualifications

Phone communication

Full Job Description

About Coastal Waste & Recycling

At Coastal Waste & Recycling, we're building more than a company, we're building a team. As one of the fastest-growing privately held waste and recycling companies in the Southeast, we're looking for people who take pride in their work, put safety first, and are ready to grow with us.

Build Relationships. Protect Revenue. Make an Impact.

Do you enjoy talking with people, solving problems, and helping customers find solutions? Are you motivated by achieving goals while making a positive impact every day? As a Credit & Collections Representative at Coastal Waste & Recycling, you'll play a key role in protecting company revenue while building strong relationships with our customers through professional, respectful, and solution-focused collections.

At Coastal, our Credit & Collections Representatives do more than collect payments—they help customers resolve account concerns, maintain positive relationships, and support the financial health of our growing organization.

Your Role

As a Credit & Collections Representative, you'll manage a portfolio of customer accounts by contacting customers regarding outstanding balances, resolving billing concerns, negotiating payment arrangements, and ensuring timely collections. You'll partner closely with Billing, Customer Experience, Sales, and Operations to provide exceptional customer service while helping Coastal maintain strong financial performance.

What You'll Do

Contact customers by phone, email, and other communication methods regarding outstanding account balances.
Build positive relationships while professionally resolving past-due accounts and encouraging timely payment.
Negotiate payment arrangements within company guidelines.
Review customer accounts, aging reports, invoices, credits, and payment history to identify collection opportunities.
Investigate and resolve billing discrepancies by partnering with Billing, Customer Experience, Sales, and Operations.
Document collection activities, customer conversations, payment commitments, and account updates accurately.
Monitor payment plans and follow up with customers to ensure commitments are fulfilled.
Prioritize daily collection activities to maximize recovery while maintaining excellent customer service.
Meet individual and departmental collection goals and performance expectations.
Maintain confidentiality while handling customer financial information.
Recommend account adjustments, escalations, or further collection efforts when appropriate.
At Coastal, we win as a team. Our Credit & Collections Representatives build relationships, solve problems, support one another, and help protect the financial strength that allows Coastal to continue serving our employees, customers, and communities.

What You'll Bring

One (1) or more years of experience in collections, accounts receivable, customer service, call center, banking, finance, or a related role.
Strong communication and negotiation skills.
Ability to confidently handle high-volume outbound calls.
Excellent customer service with the ability to remain professional during difficult conversations.
Strong organizational and time management skills.
Ability to multitask in a fast-paced environment.
Basic proficiency with Microsoft Office and computerized account management systems.
Bilingual (English/Spanish or English/Creole), collections experience, or experience with Workday, Microsoft Dynamics, or similar financial systems are a plus.

Why You'll Love Working Here

Competitive Pay
Comprehensive Medical, Dental & Vision Benefits
401(k) with Company Match
Paid Time Off & Holidays
Employee Referral Program
Career Growth & Professional Development Opportunities
Collaborative team environment where your contributions directly impact the company's success
Performance-driven environment that recognizes results
Opportunity to build your career with one of the fastest-growing environmental services companies in the Southeast

If you're someone who enjoys talking with people, solving problems, and helping customers while driving results, we'd love to have you join the Coastal Waste & Recycling Finance team.

Coastal Waste & Recycling is proud to be an Equal Opportunity Employ

Apply Now

Refine Your Search

customer service collections representative jobs in boca raton, fl

Credit & Collections Representative

Customer Service Representative I - Boynton Beach, Florida

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Customer Service Representative

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Licensed Community Association Manager

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Collections Specialist - Remote

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General Manager-203100

Full Time Key Holder - BOSS Store, Boca Raton

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Customer Service Representative DEBT COLLECTION

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About Coastal Waste & Recycling

Build Relationships. Protect Revenue. Make an Impact.

Your Role

What You'll Do

What You'll Bring

Why You'll Love Working Here

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