Top 59 Customer support & client services managers Jobs in Boca Raton, Fl

Customer Service Manager
Legnetix, Inc —Boca Raton, FL
- $80,000 - $90,000 a year
- Full-time
- Spanish
- English
- Office
- Paid time off
Quick Apply
3d
Remote Contact Center Supervisor
Hotwire Communications, LTD —Fort Lauderdale, FL
- Weekends as needed
- Remote
- Mid-level
- Mentoring
- Leadership
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Customer Service Manager, Airport Customer Experience
American Airlines —West Palm Beach, FL
- $51,000 - $86,500 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
5d
Call Center Manager
NATIONAL FLOORS DIRECT INC —Boca Raton, FL
- $58,000 - $68,500 a year
- Weekends as needed
- 3 years
- Senior level
- Leadership
- Paid training
- Health insurance
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Associate Client Manager
Gallagher —Boca Raton, FL
- Full-time
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Paid parental leave
- Health savings account
Associate Director of Customer Success (Remote)
UpsideHom, Inc. —Fort Lauderdale, FL
- $115,000 - $130,000 a year
- Full-time
- Remote
- 6 years
- Travel
- Senior level
- Paid holidays
- Health insurance
Quick Apply
Assistant Director of Intake -Personal Injury Law Firm
Baker & DiSalvo, P.A. —Boca Raton, FL
- $50,000 - $65,000 a year
- Full-time
- Spanish
- English
- Supervising experience
- Paid parental leave
- Paid holidays
Quick Apply
Director of Account Management
Bond OpCo, LLC —Fort Lauderdale, FL
- 5 years
- Senior level
- Communication skills
- Paid holidays
- Dental insurance
Client Service Supervisor
BluePearl Vet, LLC —Fort Lauderdale, FL
- $22 - $31 an hour
- Full-time
- Mid-level
- US work authorization
- Paid holidays
- Health insurance
10d
Customer Care Manager
Ocean Blue Yacht Sales Lighthouse Point —Lighthouse Point, FL
- Full-time
- 5 years
- Senior level
Customer Care Manager - State Farm Agent Team Member
Alex Schaeffer - State Farm Agent —Boca Raton, FL
- $35,000 - $50,000 a year
- Full-time
- Mid-level
- Office
- Administrative experience
- 401(k)
- Paid time off
Quick Apply
Director of National Strategic Client Services- Employee Benefits
Insurance Office of America, Inc. —Boca Raton, FL
- $195,000 - $215,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
3d
Manager, Customer Service II
Chewy —Hollywood, FL
- Weekends as needed
- 5 years
- Computer literacy
- Bachelor of Science
Director, Workforce Planning & Operational Optimization
The Farmer's Dog —Boca Raton, FL
- Office
- Senior level
- Leadership
- Paid parental leave
- Health insurance
Quick Apply
Client Success & Implementation Manager
AJAIA —Fort Lauderdale, FL
- Full-time
- Remote
- Mid-level
- 3 years
- Bachelor's degree
Quick Apply
Customer Success Director
SubBase —Fort Lauderdale, FL
- Full-time
- Remote
- Construction site
- Travel
- Senior level
Quick Apply
Customer Service Duty Manager FLL
TREGO DUGAN AVIATION OF GRAND ISLAND INC —Fort Lauderdale, FL
- $65,000 a year
- Weekends as needed
- Computer literacy
- English
- Mid-level
Director, Client Performance & Integration
Aspirion —Delray Beach, FL
- Full-time
- Remote
- HIPAA
- Finance
- 8 years
Quick Apply
Manager, Customer Service
VSE AVIATION INC (US) —Davie, FL
- Full-time
- Background check
- Microsoft Office
- Master's degree
Service Delivery Manager
WheelHouse IT —Fort Lauderdale, FL
- $65,000 - $90,000 a year
- Full-time
- Mid-level
- Mentoring
- Dental insurance
- Paid time off
Quick Apply

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Customer Service Manager

Legnetix, Inc
Boca Raton, FL

Quick Apply

Job Details

Full-time
$80,000 - $90,000 a year
3 days ago

Benefits

Paid time off

Qualifications

Spanish
Managing teams in a customer support role
Team leadership
English
Training material drafting
Metrics Reporting
Managing clients in a customer support role
Zendesk
Team training
Recruiting
Call center management
Standard operating procedures drafting

Full Job Description

About Legnetix

Legnetix builds modern back office software for the next generation of tolling. Our platform serves state DOTs, tolling authorities, and commercial operators, and covers the full back office: commercial, operational, image review, customer service, and analytics. We are headquartered at 7284 W Palmetto Park Rd, Suite 210, Boca Raton, FL 33433.

About the role

We are standing up our customer service operation for a new bridge tolling program, and we need someone to run it and build it at the same time. You will start hands-on, taking customer contacts yourself, writing the procedures, and setting up the systems. Then you will hire the representatives who take that work over, and grow into managing the function.

This is a build role, not a maintenance role. If you want a team handed to you on day one, this is not the job. If you have wanted to design a service operation the right way from the start, it is.

What you will do

Stand up the customer service function: channels, hours of coverage, queue design, escalation paths, and service level targets.
Handle live customer contacts directly in the early months, across phone, email, and web, so the procedures you write reflect the actual work.
Write the customer service playbook: call and case scripts, dispute handling, refund and adjustment procedures, violation and notice inquiries, and knowledge base articles.
Define and report service metrics, including average speed of answer, first contact resolution, abandonment rate, quality scores, and customer satisfaction.
Recruit, onboard, and coach the first customer service representatives, then build the supervisor layer as volume grows.
Build the quality program: case and call monitoring, scorecards, calibration sessions, and a coaching cycle that runs on a schedule.
Own the customer service configuration in Microsoft Dynamics 365 Customer Service, working with product and engineering on case types, routing rules, agent views, and knowledge content.
Forecast contact volume, build schedules, and manage adherence as the team scales.
Work with operations and finance on issues that cross team lines: disputes, payment failures, account adjustments, and violation escalations.
Bring customer friction back to the product team with specifics, so the platform gets better instead of the workaround getting permanent.
Prepare monthly service reporting for internal leadership and for agency clients.

What you need

5 or more years in customer service or contact center operations, including at least 2 years leading people or owning a function.
Hands-on experience with a CRM or case management platform such as Dynamics 365, Salesforce, Zendesk, or similar.
A track record of writing procedures, scripts, and training material from a blank page.
Fluency with service metrics, and the ability to explain what moved, why it moved, and what you did about it.
Strong written English. A large share of customer contact is email and web.
Willingness to do the work yourself before you have a team to delegate it to.
Authorization to work in the United States and the ability to work on-site in Boca Raton.

Good to have, not required

We expect strong candidates to come from general customer service and contact center backgrounds. Tolling knowledge is something we can teach. If you already have it, that helps.

Experience in tolling, transit, utility billing, telecom, insurance, or another high-volume consumer billing environment.
Familiarity with toll accounts, transponders, violations, disputes, or image-based billing.
Experience supporting a government or public agency client, including SLA commitments and formal reporting.
Experience opening a new contact center or launching a new client program.
Conversational or fluent Spanish.
Workforce management software experience, including forecasting and scheduling.

First 90 days

Days 1 to 30. Learn the platform, the program, and the customer. Document the current state end to end. Identify the 10 contact reasons that will drive most of the volume.
Days 31 to 60. Publish version 1 of the service playbook and knowledge base. Configure queues, routing, and reporting. Establish the metric baseline.
Days 61 to 90. Hire and onboard the first representatives. Run the first quality calibration session. Deliver the first monthly service report.

Why this role exists

We are building the operational know-how for tolling in house rather than buying it from a vendor. This hire is early enough to shape how the entire service operation runs, with direct access to leadership and to the product team.

How we work

Small team, real ownership, and short paths between a problem and the person who can fix it. We write things down. We measure what we run.

Pay: $80,000.00 - $90,000.00 per year

Benefits:

Paid time off

Work Location: In person

Quick Apply

Refine Your Search

customer support & client services managers jobs in boca raton, fl

Customer Service Manager

Remote Contact Center Supervisor

Customer Service Manager, Airport Customer Experience

Call Center Manager

Associate Client Manager

Associate Director of Customer Success (Remote)

Assistant Director of Intake -Personal Injury Law Firm

Director of Account Management

Client Service Supervisor

Customer Care Manager

Customer Care Manager - State Farm Agent Team Member

Director of National Strategic Client Services- Employee Benefits

Manager, Customer Service II

Director, Workforce Planning & Operational Optimization

Client Success & Implementation Manager

Customer Success Director

Customer Service Duty Manager FLL

Director, Client Performance & Integration

Manager, Customer Service

Service Delivery Manager

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