Top 5045 Group manager, operations Jobs in Boca Raton, Fl

Director of Admissions SUD
Guidance Recovery —Boca Raton, FL
- $60,000.00 - $80,383.52 a year
- Full-time
- Addiction Medicine
- HIPAA
- 3 years
- Health insurance
- Dental insurance
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7d
Production Manager
JL Closets, Inc. —Boca Raton, FL
- $80,000 - $110,000 a year
- Full-time
- No experience needed
- Assembly
- Analysis skills
- Paid time off
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14d
Director of Clinical Operations in Home Dialysis
Confidential Home Dialysis Provider —Fort Lauderdale, FL
- $140,000 - $150,000 a year
- Full-time
- Remote
- 5 years
- Bachelor of Science
- Bachelor's degree
- Paid holidays
- Health insurance
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7d
Manager, People Operations (Total Rewards and Talent)
ServiceNow —West Palm Beach, FL
- Online Application
- HIPAA
- Residential
- 8 years
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Property Manager
Legacy Residential Group —Coconut Creek, FL
- Up to $90,000 a year
- Full-time
- Bilingual
- Background check
- Management
- Health insurance
- Dental insurance
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13d
Assistant General Manager (FLL)
CLEAR - Field —Fort Lauderdale, FL
- $95,000 - $110,000 a year
- Weekends as needed
- 5 years
- Mentoring
- Organizational skills
- Paid parental leave
- Paid holidays
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4d
Assistant General Manager
Hampton Inn Delray Beach —Delray Beach, FL
- Mid-level
- Hotel
- Front desk
- Paid holidays
- Disability insurance
Quick Apply
Practice Manager of Operations
Atlantic Family Dental —Delray Beach, FL
- Full-time
- Dental office
- Management
- Current TB test
- Paid holidays
- Health insurance
Quick Apply
3d
Director of Rooms
Schulte Hospitality Group —Boca Raton, FL
- Background check
- Writing skills
- Pass drug screening
- Paid parental leave
- Paid holidays
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5d
Associate Director, Healthcare Customer Care Operations
Chewy —Plantation, FL
- $137,500 - $245,000 a year
- Full-time
- 7 years
- PMP
- Master's degree
- Paid holidays
- Health insurance
11d
Station Manager - Boca Station
Brightline Trains —Boca Raton, FL
- Weekends as needed
- Microsoft Excel
- Mid-level
- Office
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11d
SR. MANAGER, TRANSPORTATION
The GEO Group —Pompano Beach, FL
- $110,000 a year
- Full-time
- Clean driving record
- 7 years
- Writing skills
- Paid training
- Health savings account
Organizational Change Management (OCM) Lead - US Based
Broadpin —Fort Lauderdale, FL
- $140,000 - $150,000 a year
- Full-time
- Remote
- Senior level
- Health savings account
- Health insurance
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Senior Manager of Procurement Operations
PRICE WATERHOUSE COOPERS —Boca Raton, FL
- $91,000 - $321,500 a year
- 6 years
- High school diploma or GED
- Contracts
- Paid holidays
- Health insurance
3d
Operations Manager
CVS Health —Boca Raton, FL
- $20 - $34 an hour
- Overtime
- Inventory management
- No high school diploma
- Mid-level
- Dental insurance
- Vision insurance
13d
Assistant Property Manager
Cushman & Wakefield —Boca Raton, FL
- $29.42 - $34.62 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Health savings account
- Disability insurance
Quick Apply
Director of Operations and Business Development
Cornerstone Caregiving —Delray Beach, FL
- $80,000 a year
- Full-time
- Office
- Home Health
- In-person
- Health insurance
- Dental insurance
Quick Apply
Retail Receiving Manager
BOCA WEST COUNTRY CLUB, INC. —Boca Raton, FL
- From $85,000 a year
- Customer service
- Computer literacy
- Merchandising
Assistant General Manager - Condo
Castle Group —Boca Raton, FL
- Extended hours
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Director, PSA Operations
Collectors —Boca Raton, FL
- $156,163 - $188,149 a year
- Email
- Senior level
- Leadership
- 10 years
- Paid holidays
- Health insurance

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Director of Admissions SUD

Guidance Recovery
Boca Raton, FL

Quick Apply

Job Details

Full-time
$60,000.00 - $80,383.52 a year
7 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Flexible schedule

Qualifications

Healthcare staff management
Medical insurance coverage verification
Managing sales strategy or development teams
Sales team management
Salesforce Cloud
Supervising experience
Substance abuse
Sales management systems proficiency
Leading team collaboration initiatives
CRM system proficiency
Sales leadership
Healthcare industry sales team management experience
Sales automation technologies

Full Job Description

Job Summary

We are seeking an experienced, results-driven Director of Admissions to lead and oversee our Admissions Department for a growing behavioral health organization specializing in substance abuse and mental health treatment. This role is responsible for managing the daily operations of a fast-paced admissions call center, driving admissions performance, ensuring exceptional patient experiences, maintaining compliance, and developing a high-performing admissions team.

The Director of Admissions will work closely with Executive Leadership, Business Development, Clinical, Utilization Review, and Operations to maximize admissions while ensuring every prospective patient receives compassionate, ethical, and professional care.

Key ResponsibilitiesLeadership & Team Management

Lead, coach, and develop Admissions Managers, Team Leads, Closers, Coordinators, and Verification Specialists.
Recruit, hire, train, mentor, and evaluate admissions staff.
Foster a positive, accountable, and performance-driven culture.
Conduct regular one-on-one meetings, coaching sessions, and performance reviews.
Develop career growth plans for team members.

Admissions Operations

Oversee all incoming admissions inquiries from phone, web, referral partners, and marketing campaigns.
Ensure timely response to all leads while maintaining high conversion rates.
Monitor admissions pipeline and identify opportunities to improve patient enrollment.
Develop and optimize admissions workflows and Standard Operating Procedures (SOPs).
Ensure proper documentation within Salesforce, CRM systems, and admissions software.

Performance & KPI Management

Monitor and improve department KPIs including:

Call answer rate
Speed to lead
Lead response time
Conversion rate
Admissions percentage
Show rate
Insurance verification turnaround
Call quality scores
Patient satisfaction
Referral source conversion
Staff productivity
Average handle time
Follow-up compliance

Analyze reports daily and implement action plans to improve performance.

Quality Assurance & Compliance

Ensure admissions staff follow HIPAA, federal, state, and company regulations.
Maintain ethical admissions practices.
Monitor recorded calls for quality assurance.
Ensure accurate insurance verification and documentation.
Work with QA to continuously improve call quality.

Business Development Collaboration

Partner with Business Development to maximize referral relationships.
Communicate admissions trends and referral performance.
Identify opportunities to improve referral conversion rates.
Maintain strong relationships with referral partners.

Technology & Systems

Oversee CRM systems including Salesforce and call tracking platforms.
Monitor phone systems, texting platforms, automation, and reporting tools.
Work alongside IT to resolve operational issues.
Recommend technology improvements that increase efficiency.

Reporting & Analytics

Prepare and present reports on:

Admissions performance
Team productivity
Marketing source performance
Revenue trends
Staffing metrics
Forecasting
Monthly KPIs
Operational improvements

Provide recommendations to executive leadership based on data analysis.

QualificationsRequired

Bachelor's degree in Healthcare Administration, Business, Psychology, or related field (or equivalent experience).
5+ years of admissions leadership experience in behavioral health, substance abuse treatment, healthcare, or a high-volume admissions call center.
3+ years of management experience leading admissions or sales teams.
Strong knowledge of substance abuse and mental health treatment admissions.
Experience with insurance verification and behavioral health payer guidelines.
Experience using Salesforce or other CRM platforms.
Excellent leadership, communication, and coaching skills.
Strong analytical and problem-solving abilities.

Preferred

Experience in addiction treatment or behavioral healthcare.
Knowledge of ASAM criteria and behavioral health levels of care.
Experience with Salesforce, CTM (CallTrackingMetrics), Five9, RingCentral, or similar call center software.
Experience building KPIs, dashboards, and performance reporting.

Skills

Leadership
Team Development
Strategic Planning
Admissions Operations
Sales & Conversion Optimization
Performance Management
Call Center Management
Data Analysis
CRM Management
HIPAA Compliance
Conflict Resolution
Project Management
Insurance Verification
Process Improvement
Communication
Time Management

Success Metrics

A successful Director of Admissions will consistently:

Increase admissions conversion rates.
Improve speed to lead and response times.
Maintain high patient satisfaction scores.
Meet or exceed monthly admissions goals.
Improve employee retention and engagement.
Maintain high QA and compliance scores.
Reduce lead loss through effective follow-up.
Deliver accurate and timely operational reporting.
Develop a highly trained, accountable admissions team.
Drive continuous improvement across all admissions processes.

Benefits

Competitive salary based on experience
Performance-based bonus opportunities
Paid Time Off (PTO)
Health, Dental, and Vision Insurance
401(k) (if applicable)
Professional development opportunities
Career advancement within a growing behavioral health organization

Equal Opportunity Employer

We are committed to creating a diverse and inclusive workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected status.

Pay: $60,000.00 - $80,383.52 per year

Benefits:

401(k)
Flexible schedule
Health insurance

Work Location: In person

Quick Apply

Refine Your Search

group manager, operations jobs in boca raton, fl

Director of Admissions SUD

Production Manager

Director of Clinical Operations in Home Dialysis

Manager, People Operations (Total Rewards and Talent)

Property Manager

Assistant General Manager (FLL)

Assistant General Manager

Practice Manager of Operations

Director of Rooms

Associate Director, Healthcare Customer Care Operations

Station Manager - Boca Station

SR. MANAGER, TRANSPORTATION

Organizational Change Management (OCM) Lead - US Based

Senior Manager of Procurement Operations

Operations Manager

Assistant Property Manager

Director of Operations and Business Development

Retail Receiving Manager

Assistant General Manager - Condo

Director, PSA Operations

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