Top 2725 Guest experience manager Jobs in Boca Raton, Fl

Guest Services Manager
Opal Corporate Office —Delray Beach, FL
- $55,000 - $60,000 a year
- Weekends as needed
- Writing skills
- Mid-level
- High school diploma or GED
- Store discount
- Health insurance
Quick Apply
Manager-in-Training, Administrative
The Boca Raton —Boca Raton, FL
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
13d
Beach Club Guest Relations Manager
The Boca Raton —Boca Raton, FL
- Full-time
- Microsoft Excel
- Writing skills
- English
Business Office Manager - Senior Living
Bella Mar Delray Beach —Delray Beach, FL
- $60,000 - $70,000 a year
- Online Application
- Microsoft Excel
- Microsoft Outlook
- Sales
- Health insurance
- Dental insurance
Quick Apply
Guest Services Manager
Doubletree Deerfield —Deerfield Beach, FL
- $55,000 - $60,000 a year
- Weekends as needed
- Mid-level
- Hotel
- High school diploma or GED
Quick Apply
Guest Service Manager
DoubleTree by Hilton Deerfield Beach Boca Raton —Deerfield Beach, FL
- Weekends as needed
- Mid-level
- Hotel
- High school diploma or GED
7d
Retail Receiving Manager
BOCA WEST COUNTRY CLUB, INC. —Boca Raton, FL
- From $85,000 a year
- Customer service
- Computer literacy
- Merchandising
Manager, Guest Experience
The Florida Panthers —Fort Lauderdale, FL
- Weekends as needed
- Mid-level
- Analysis skills
- Bachelor's degree
- On-the-job training
Quick Apply
Front Desk Manager
Marriott International, Inc —Fort Lauderdale, FL
- $54,000 - $69,000 a year
- Full-time
- No experience needed
- Mid-level
- Hotel
Residences Manager
Marriott International, Inc —Pompano Beach, FL
- $85,000 - $113,000 a year
- Full-time
- Sales
- Mid-level
- Residential
7d
Assistant Property Manager (High-Rise/Condo experience required/ Boca Raton, FL)
FirstService Residential —Boynton Beach, FL
- $30 - $34 an hour
- Full-time
- Hospitality
- Management
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Assistant Area Manager, Fort Lauderdale
AvantStay —Fort Lauderdale, FL
- $63,000 - $67,000 a year
- Weekends as needed
- Microsoft Excel
- Mid-level
- Residential
- Mileage reimbursement
- Paid parental leave
6d
Guest Service Manager
Hersha Hospitality Management, LP —Deerfield Beach, FL
- Weekends as needed
- Mid-level
- Hotel
- High school diploma or GED
7d
Luxury Guest Services Manager
JM LLC —West Palm Beach, FL
- $70,000 - $72,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Team management
- Health insurance
- Dental insurance
Quick Apply
2d
Executive Assistant
Arrow Search Partners —West Palm Beach, FL
- $90,000 - $110,000 a year
- Research
- Mid-level
- Office
Property Manager – Boutique Student Housing Community
Vie Management —Boca Raton, FL
- $62,500 - $70,000 a year
- Full-time
- Mid-level
- Residential
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Executive Housekeeper Opening (Palm Beach, FL)
Lily Pond Services —Palm Beach, FL
- $90,000 - $100,000 a year
- Weekends as needed
- English
- Residential
- US work authorization
- Health insurance
- 401(k)
Station Manager - Boca Station
Brightline Trains —Boca Raton, FL
- Weekends as needed
- Microsoft Excel
- Mid-level
- Office
Quick Apply
Assistant Property Manager
FirstService Residential —Boca Raton, FL
- $31.25 - $36.06 an hour
- Full-time
- Management
- Mid-level
- Residential
- Paid holidays
- Health insurance
Quick Apply
4d
Maitre'D
Motek Florida —Boca Raton, FL
- $27 - $30 an hour
- Weekends as needed
- Mid-level
- Mentoring
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply

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Guest Services Manager

Opal Corporate Office
Delray Beach, FL

Quick Apply

Job Details

Full-time
$55,000 - $60,000 a year

Benefits

Store discount
Health insurance
Dental insurance
401(k)
Vision insurance
Life insurance

Qualifications

Resort experience
Employee relationship building
High school diploma or GED
Supervising experience
Team management

Full Job Description

Opal Grand Oceanfront Resort & Spa is a 5-Diamond Luxury Resort located in the heart of Delray Beach overlooking the sunny waters of the Atlantic. We are looking to add an enthusiastic, upbeat, results driven Guest Services Manager to our Guest Services team. This is a great opportunity to be a part of an organization that believes our team members and overall guest satisfaction.

The Guest Services Manager will assist in leading the Front Office team; he or she will be required to oversee Front Desk operations, PBX and will work with the concierge, Bellman & Valet Team.

This position reports directly to the Front Office Manager and requires a strong attention to detail and the ability to effectively handle guests, other departments and team members.

GUEST SERVICES MANAGER JOB RESPONSIBILITIES:

Welcomes and completes established check-in/check-out procedures for arriving guests on a daily basis in order to ensure guests are satisfied and in rooms as requested/reserved.
Answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
Communicates effectively both orally and in writing to provide clear direction to staff.
Maintains good customer relations by staying well-informed of all in-house and area functions in order to answer questions and concerns timely and with knowledgeable responses in person and on telephone.
Controls cash transactions at the Front Desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Maintains a friendly, cheerful and courteous demeanor at all times
Respond to all guests' requests, problems, complaints and/or accidents presented at the Front Desk or through phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
Develop employee morale and ensure training of Front Office personnel.
Maximize room revenue and occupancy by reviewing status daily. Monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, etc.
Participate in required MOD program as scheduled and complete checklist during most nights and weekends.
Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.
Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. .
Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
Focus the Guest Services Department on their role in contributing to the guest satisfaction Scores
Monitor all V.I.P.'s, special guests and requests and follow SOP’s.
Review Front Office log book and Service Recovery log on a daily basis.
Be familiar with all corporate/sales sponsored programs, special promotions and offers, and arriving V.I.P.‘s, on a daily basis
Performs other duties as assigned, requested or deemed necessary by management

GUEST SERVICES MANAGER QUALIFICATIONS:

High School Diploma/GED required; additional education preferred
Previous experience in supervisory role in front office luxury resort required
Must be able to work weekends, evenings and holidays
Exceptional interpersonal skills
Written and verbal communication skills
Good time management and organizational skills
Conflict resolution experience
Patience and good listening skills

BENEFITS

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k)
Complimentary associate parking
Complimentary shift meal
25% Discount in Resort outlets
Team Member discount at Resorts within the Collection
Friends and Family Discount

The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks.

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.

Quick Apply

Refine Your Search

guest experience manager jobs in boca raton, fl

Guest Services Manager

Manager-in-Training, Administrative

Beach Club Guest Relations Manager

Business Office Manager - Senior Living

Guest Services Manager

Guest Service Manager

Retail Receiving Manager

Manager, Guest Experience

Front Desk Manager

Residences Manager

Assistant Property Manager (High-Rise/Condo experience required/ Boca Raton, FL)

Assistant Area Manager, Fort Lauderdale

Guest Service Manager

Luxury Guest Services Manager

Executive Assistant

Property Manager – Boutique Student Housing Community

Executive Housekeeper Opening (Palm Beach, FL)

Station Manager - Boca Station

Assistant Property Manager

Maitre'D

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