Top 9 Help desk analyst Jobs in Boca Raton, Fl

IT Analyst I
Hotwire Communications, LTD —Fort Lauderdale, FL
- Weekends as needed
- Research
- Mid-level
- Microsoft Office
- Paid parental leave
- Paid holidays
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11d
IT Service Desk Analyst
Twin-Star International Inc —Boca Raton, FL
- Computer science
- Computer Science
- 5 years
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Support Help Desk Analyst
FMS Solutions Holdings —Fort Lauderdale, FL
- Azure
- Mid-level
- Microsoft Office
- Disability insurance
- Health insurance
Help Desk Analyst
Gemaire Distributors, LLC —Deerfield Beach, FL
- Weekends as needed
- Hybrid work
- Spanish
- Computer science
- Computer Science
Quick Apply
1d
IT Help Desk Analyst
Jewish Federation of Palm Beach County —West Palm Beach, FL
- Weekends as needed
- Computer science
- Computer Science
- System design
Quick Apply
11d
MSSP Analyst L1
SilverSky —Fort Lauderdale, FL
- Microsoft Outlook
- Computer literacy
- 11+ years
Quick Apply
13d
Senior Enterprise Applications Engineer (Miami or West Palm Beach, FL)
Benchmark Makers —West Palm Beach, FL
- Email
- Computer science
- Computer Science
- Office

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IT Analyst I
Hotwire Communications, LTD —Fort Lauderdale, FL
Meet and/or exceed own SLA thresholds and monitor service desk requests that are created by users. Actively participating in education program on Information…
Quick Apply
11d
IT Service Desk Analyst
Twin-Star International Inc —Boca Raton, FL
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Quick Apply

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Help Desk Support Specialist
Franklin International —Columbus, OH
Maintains computer, fax, and phone system functionality by responding to user calls, emails or chat requests for support in compliance with company policy.
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Help Desk Analyst
DWYER INSTRUMENTS, LLC —Westerville, OH
This role is responsible for process management of the finest end-user experience, acting as the final point of contact to provide proactive and requested…
$22 - $29 an hour
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11d

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help desk analyst jobs near boca raton, fl

IT Analyst I

Hotwire Communications, LTD -
Fort Lauderdale, FL

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Job Details

11 days ago

Benefits

Paid parental leave
Paid holidays
Health insurance
Dental insurance
Parental leave
Vision insurance
401(k) matching
Referral program

Qualifications

Microsoft Windows Server
Linux support
IT consulting

Full Job Description

The IT Analyst responsibilities include prioritizing end user requirements, support the implementation, documentation, and troubleshooting of IT Service Desk systems. In addition, work in collaboration with other team members to deliver tasks and achieve milestones. In this role, you should be highly analytical and able to understand business needs. Excellent communication skills and problem-solving abilities are essential.

DUTIES / RESPONSIBILITIES:

Communicate with stakeholders to understand their requirements.
Troubleshoot hardware and software issues.
Install and configure hardware and software components.
Develop, test, and implement IT systems to further business objectives.
Set up new user accounts and profiles and handle password issues.
Support implementation or execution of new and/or current processes and procedures that aid in the efficiency of managing and expanding IT Service Desk operations.
Perform research, analysis, and implement software patches or hardware changes needed for any security or computer related deficiencies.
Aids in evaluation and testing for troubleshooting purposes.
Meet and/or exceed own SLA thresholds and monitor service desk requests that are created by users.
Participate in team meetings; provide input on intelligent solutions to improve efficiency.
Conduct regular monitoring of own KPI (Key Performance Indicators) to ensure compliance.
Provide support for devices that are managed by MDM (Mobile Device Management) tools, including addition of devices, maintenance, and reporting.
Help ensure workstations are properly maintained by leveraging patching and software systems management tools.
Support of workstation compliance checks to meet Data Governance and Security policies thresholds.
Maintain records up to date for inventory and management systems for assigned and retiring equipment.
Follow Change Management procedures as necessary.
Support users Office 365 maintenance tasks.
Support and expand internal IT Service Desk documentation to include lessons learned and customer-centric answers for FAQs.
Collaborate with inter-departmental groups to provide efficient solutions to customers’ requests.
Consistent use of independent discretion over matters of significance.
Other duties as required or assigned.

MINIMUM QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Proven experience as an IT Analyst, IT Consultant, or similar role.
Actively participating in education program on Information Technology, Computer Engineering, or related field
Moderate understanding and practical experience with Microsoft and Linux Server Technologies
Knowledge of widely accepted information security principles and practices
Ability to work a flexible schedule, including days, nights, weekends, and holidays and participate with on-call rotation.
Problem-solving aptitude

Benefits:

We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:

Comprehensive Healthcare/Dental/Vision Plans
401K Retirement Plan with Company Match
Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
Paid Volunteer Time
Paid Parental Leave
Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
Employee Referral Bonuses
Exclusive Entertainment Discounts/Perks

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

#LI-MC1

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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help desk analyst jobs in boca raton, fl

IT Analyst I

IT Service Desk Analyst

Support Help Desk Analyst

Help Desk Analyst

IT Help Desk Analyst

MSSP Analyst L1

Senior Enterprise Applications Engineer (Miami or West Palm Beach, FL)

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