Top 61 Program support rep Jobs in Boca Raton, Fl

Customer Support Representative
Ooma —Boca Raton, FL
- $22 an hour
- On call
- Spanish
- Mid-level
- Organizational skills
- Travel reimbursement
- Commuter assistance
Quick Apply
Pt. Access Rep. - Outpatient Registration
Holy Cross Hospital —Fort Lauderdale, FL
- 8 hour shift
- Urgent Care
- High school diploma or GED
- Organizational skills
- Health insurance
- Dental insurance
14d
Rep., Client Services (CPD)
Office Depot —Boca Raton, FL
- $15.20 - $25.84 an hour
- Full-time
- Office
- Fair chance
- Experience equivalent to degree accepted
- Commuter assistance
- Health savings account
Pharma Sales Account Rep (Entry / Specialty)
Immune Biopharma —Boca Raton, FL
- $85,540 - $122,970 a year
- Full-time
- Communication skills
- Marketing
- Entry level
Quick Apply
Pump Mechanic
Tencarva Machinery Company —West Palm Beach, FL
- Full-time
- Background check
- Mid-level
- Driver's License
- Profit sharing
- Disability insurance
Quick Apply
Field Representative — Entry Level Sales
USA WINDOWS & DOORS —Tamarac, FL
- $50,000 - $65,000 a year
- Full-time
- No experience needed
- In-person
- Leadership
- Paid training
- Flexible schedule
Quick Apply
Entry-Level Sales Associate
Vesari Management Group Inc —Oakland Park, FL
- $40,000 - $65,000 a year
- Full-time
- Up to 50% travel
- Marketing
- Writing skills
- Opportunities for advancement
- Referral program
Quick Apply
Client Advisor Seeking Former Athlete
The McKernan Group —West Palm Beach, FL
- $70,000 - $95,000 a year
- Full-time
- Hybrid work
- Mid-level
- Finance
- Business development
- Health insurance
- Dental insurance
Quick Apply
6d
CUSTOMER SERVICE REP
Grabber Construction Products Inc —Pompano Beach, FL
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Profit sharing
- Health savings account
Customer Service Rep I
Titan America —Deerfield Beach, FL
- Urgently hiring
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Customer Service Rep II
Titan America —Deerfield Beach, FL
- Urgently hiring
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Pt. Access Rep. Part Time - Free Standing ED-Deerfield
Holy Cross Hospital —Fort Lauderdale, FL
- Full-time
- High school diploma or GED
- Organizational skills
- ER
- Health insurance
- Dental insurance
Sales Rep
GetMeHealthcare —Boca Raton, FL
- From $113,000 a year
- Full-time
- Sales
- Office
- Entry level
- Dental insurance
- Paid time off
Quick Apply
BUSINESS DEVELOPMENT REP
GUARDIAN RECOVERY NETWORK HOLDINGS LLC —Delray Beach, FL
- $80,000 - $90,000 a year
- Weekends as needed
- Remote
- CPR Certification
- Computer literacy
- BLS Certification
Quick Apply
14d
Sales Associate, Part Time - Boca Raton, FL
Vineyard Vines Retail, LLC —Boca Raton, FL
- Part-time
- Merchandising
- Ability to stand for extended periods
- Communication skills
- Employee discount
Quick Apply
Inside Sales Rep.
United Rentals, Inc. —Pompano Beach, FL
- Full-time
- Clean driving record
- Merchandising
- Driver's License
- Paid parental leave
- Health insurance
Member Service Rep
BrightStar Credit Union —Hollywood, FL
- $22 - $25 an hour
- Weekends as needed
- Bachelor of Science
- Office
- High school diploma or GED
- Health savings account
- Health insurance
Sales Rep B - Off Premise, Route 687 (Apollo)
Breakthru Beverage Group —Pompano Beach, FL
- Full-time
- Bar
- Merchandising
- Mid-level
Quick Apply
13d
Sales Development Rep
Carrier Enterprise —Pompano Beach, FL
- Part-time
- Marketing
- Mid-level
- Residential
- Health savings account
- Paid holidays
Quick Apply
Billing & Collections Rep for LGBTQ+ Addiction Treatment
Inspire Recovery —West Palm Beach, FL
- $16 - $24 an hour
- Contract
- Hybrid work
- Google Workspace
- Addiction Medicine
- Customer service
- Flexible schedule
Quick Apply

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Customer Support Representative

Ooma -
Boca Raton, FL

Quick Apply

Job Details

$22 an hour

Benefits

Travel reimbursement
Commuter assistance
Health savings account
AD&D insurance
Employee stock purchase plan
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount

Qualifications

Live chat
Telecommunications network troubleshooting
Software issue identification
Spanish
Email customer support
Defect resolution root cause analysis
Technical support via phone
Bug Tracking (Quality assurance practices)
Phone communication
AI tools proficiency
VoIP administration
Bug Reporting (Quality assurance practices)
Mid-level
Managing clients in a customer support role
Collaboration with product development teams
Customer engagement
Hardware support
Log analysis tools
Networking equipment (troubleshooting support)
Organizational skills
Problem management
CRM system proficiency
Technical support via email
Communication skills
Ticketing system technical support
Failure analysis
Client interaction via phone calls

Full Job Description

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.

About the Role:

Ooma provides consumer and business communication solutions that deliver affordable calling services across the U.S. and Canada. The Customer Support Rep role is a technical support position within a high-volume, fast-paced VoIP contact center.

In this role, you will handle customer cases involving advanced and complex hardware and software issues while delivering a best-in-class customer experience. Responsibilities span all aspects of day-to-day support operations, including handling inbound calls, following up on open support tickets, and communicating with customers across multiple channels. Customer interactions occur via phone, email, and chat.

What You'll Do:

Deliver a best-in-class customer experience while effectively addressing customer needs
Provide front-line technical support within Ooma's tiered support model
Go the extra mile to follow up with customers, ensuring timely issue resolution and customer satisfaction
Diagnose network, router, and connectivity issues to improve call Quality of Service
Troubleshoot VoIP issues using CRM tools and log analysis
Monitor telecommunications services, including carriers and telephony servers
Perform root cause analysis on new issues and provide detailed findings to engineering teams
Keep customers informed with regular updates on open issues and resolution confirmations
Apply expert knowledge of Ooma's services, VoIP technology, and networking hardware/software
Identify bugs or potential service impairments based on call trends and customer feedback
Test newly fixed bugs prior to deployment by the engineering team
Find new and innovative ways to utilize AI

Experience We're Looking For:

Strong customer-focused mindset
Ability to thrive in a demanding, fast-paced, team-oriented environment
Experience supporting complex products for a customer-centric organization
Excellent communication skills with the ability to empathize with executives, customers, and engineers
VoIP technology experience preferred but not required
Telecommunications and/or networking experience preferred but not required
Experience collaborating closely with technical teams to drive product improvements based on customer feedback
Networking, IT, or telecommunications certifications are a plus
Highly organized and results-oriented
Excellent punctuality and attendance are required
Familiarity with CRM Software Freshdesk is a plus
Spanish language skills are a plus

*********This is an in-office position requiring on-site presence five days per week. We require someone to work Monday, Friday and Saturday's as well as 2 other days during the week at our Boca Raton, FL location.*********

Compensation for this role is $22/hr

What We Offer:

Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.

Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
- HMO, PPO's or a PPO with a HDHP (including HSA, which Ooma helps fund)
Employer Paid Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability)
FSA Healthcare & Dependent Care
Commuter Benefits
Voluntary Accident, Critical Illness, Hospital Indemnity and Legal
401(k), including employer match, and Roth
Employee Stock Purchase Plan (ESPP)
Paid Time off, Sick Time, as well as corporate holidays observed
Employee Assistance Program
Life Balance benefits with Travel Assistance Services and Identity Theft
Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc #OP-1

Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws.

Quick Apply

Refine Your Search

program support rep jobs in boca raton, fl

Customer Support Representative

Pt. Access Rep. - Outpatient Registration

Rep., Client Services (CPD)

Pharma Sales Account Rep (Entry / Specialty)

Pump Mechanic

Field Representative — Entry Level Sales

Entry-Level Sales Associate

Client Advisor Seeking Former Athlete

CUSTOMER SERVICE REP

Customer Service Rep I

Customer Service Rep II

Pt. Access Rep. Part Time - Free Standing ED-Deerfield

Sales Rep

BUSINESS DEVELOPMENT REP

Sales Associate, Part Time - Boca Raton, FL

Inside Sales Rep.

Member Service Rep

Sales Rep B - Off Premise, Route 687 (Apollo)

Sales Development Rep

Billing & Collections Rep for LGBTQ+ Addiction Treatment

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