Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for the implementation of the bank's physical security program, policies, and procedures in select facilities and regions. Key responsibilities include responding to critical physical events when necessary, supporting incident management activities, managing security programs related to physical security, assessing the threat landscape and mitigating risk, and communicating with market leaders, employees, and business partners to increase awareness of security programs, initiatives, and trends.
Responsible for management and implementation of the security program for Broward County, Florida. Responsible for the protection of all corporate assets to include employees, premises, and property for a dedicated area or region. Manages security programs related to physical security, threat management or technical security. Provides consultation to client and business partner management teams. Conducts security reviews of banking centers, administrative and operations buildings based on risk assessment factors. Consults with local LOB managers and provides assistance and issue resolution. Participates in investigations of physical security incidents and other incidents as directed, providing timely documentation. Functions as team lead during security-related incidents and when designated as the duty officer; is responsible for ensuring SOACC is kept up to date as incidents/events unfold. The PSM will be the bank's liaison to law enforcement and advise the local leadership on security related legal and regulatory requirements.
The Protective Services Manager (PSM) will develop cost effective plans to manage access control and security risk to the bank. The PSM is a member of the crisis management team and is the in-house consultant to management in response to threats and natural disasters. May provide consultation and guidance to line and senior management, as well as other key stakeholders and internal customers on security-related issues. Develops and maintains effective, active working relationships with primary clients, business partners, team members, and external contacts that are relevant to the PSM's specific area of responsibility and actively fosters an environment of teamwork. Provides leadership, directly or through influence, to meet all objectives of the corporate security program and to address unplanned events. Able to work independently and may manage entry level professionals, or interns.
Responsibilities:
Manages incidents including robberies, burglaries, workplace violence, thefts, and other security related incidents while providing timely updates to stakeholders and completing documentation.
Oversees, coordinates, and provides direction to on-site management when dealing with crises or emergency events and trains teams on appropriate security, safety, and risk mitigation strategies.
Builds and maintains relationships with all levels of management and key stakeholders, such as local market leaders, financial center managers, facility managers, and external security experts to ensure adherence to local, state, and federal law.
Conducts security assessments to identify and remediate risk in financial centers, remote ATMs, and administrative/operations buildings.
Manages guard deployment strategy and security integrator work, including security equipment related projects for assigned areas of responsibility.
Partners with stakeholders in the physical security planning and installation process for new facilities and renovations.
Investigates, responds to, and documents incidents following specified times and processes, including in-person response as appropriate
Conducts Threat Vulnerability Assessments on facilities and implements recommendations to reduce the identified risks
Partners with Life Safety and Threat Management on incidents to assess behaviors and activities and help ensure the safety of our facilities and people
Drives relationships across all lines of business in a geographic area, ensuring the Front Line Units are connected to security and related reporting channels
Ensures accuracy of invoices and adherence to budgets
Maintains relationships with facility and security vendors and provides project support to ensure physical security best practices
Supports executive protection and major events support on an as needed basis
Required Qualifications:
Must have 4+ yrs experiences in either prior law enforcement, investigative experience, or military special operations experiences.
Experience in working with security technology – previous experiences defining physical security system standards, upgrades, maintenance, and day to day supervision of systems.
Position requires residence within the Broward County area or immediate surrounding region to support operational needs.
Excellent Communication Skills (verbal and written) and be able to interact with internal and external customers/leadership.
Critical Thinking skills - have demonstrated abilities to make critical decisions during critical events.
Proven ability to develop effective relationships across divisional lines and to work with all levels of the company, including senior management.
Demonstrated ability to be self-motivated/self-starter.
Strong Influencing skills - have the ability to interact and work closely with internal and external stakeholders.
Must have adaptability - be able to understand the different lines of business in the bank and tailor solutions to meet their needs.
Proficient computer skills – working with MS Office suite.
Valid Driver’s License.
Must be able to provide own transportation to respond in a timely fashion to events.
Must be able to respond to matters and issues off regular work hours.
Skills:
Attention to Detail
Crisis Management
Decision Making
Facilities Management
Issue Management
Access and Identity Management
Customer and Client Focus
External Resource Management
Policies, Procedures, and Guidelines Management
Stakeholder Management
Analytical Thinking
Critical Thinking
Executive Presence
Presentation Skills
Problem Solving
Shift:
1st shift (United States of America)
Hours Per Week:
40
