Top 8 technology support manager Jobs in boca raton fl

IT Service Manager Specialist
Business Intelligence & Informatics Consulting Services, Inc (BIICS, Inc) —Boca Raton, FL
- $46.66 - $62.10 an hour
- Contract
- Background check
- Computer Science
- 5 years
- Health insurance
Quick Apply
2d
Helpdesk Team Lead / Senior Support Technician
Technogroup Inc —Pompano Beach, FL
- $70,000 - $85,000 a year
- Full-time
- Azure
- Windows
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
Technical Incident Manager
LMS —Fort Lauderdale, FL
- $70,000 - $80,000 a year
- Full-time
- Azure
- PMP
- Office
- Disability insurance
- Health insurance
Quick Apply
7d
IT L3 Technical Lead / Client Manager
COMSYS —Pompano Beach, FL
- Windows
- 8 years
- Senior level
- Health insurance
- Dental insurance
ServiceNow Queue Manager
Future Tech Enterprise, Inc. —Fort Lauderdale, FL
- $26 - $28 an hour
- Full-time
- ERP systems
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Desktop Support Team Lead
Ascension Federal Services Inc. —Palm Beach, FL
- 5 years
- Windows
- Microsoft Office
Quick Apply

Discover related jobs

Based on your search for technology support manager jobs.

Service Desk Lead - Enterprise IT
Inktel Contact Center Solutions —Doral, FL
The Service Desk Lead will oversee day-to-day service desk operations, provide advanced technical support, and drive automation initiatives using Power Automate…
$70,000 - $80,000 a year
Quick Apply
MSP IT Manager
Preston Harris Group —Miami, FL
This role blends hands-on L2 technical support with operational management of technicians, ticket flow, and onsite dispatching.
$90,000 a year
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Manager, Technical Services
Impact.com —Columbus, OH
Clear, confident communication skills in English, with the ability to translate complex technical concepts for both technical and non-technical stakeholders in…
$110,000 - $135,000 a year
Technical Service Operations Manager
Xerox —Westerville, OH
Manage all printer issues internally and externally (incl. Service calls, installations, etc.) and escalation issues as needed. At Xerox, we make work, work.
$60,377 - $80,000 a year

Show more jobs in cities nearby

I want to receive the latest job alert for technology support manager in boca raton fl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technology support manager jobs near boca raton fl

Payroll Manager jobs in Los Angeles, Ca

Incident Manager jobs in Remote

Incident Manager jobs in Orlando, Fl

Respiratory Manager jobs in Ohio

Case Manager jobs in Redlands, Ca

Incident Manager jobs in Denver, Co

Incident Manager jobs in Washington, Dc

Project Manager jobs in New York, Ny

Desktop Support Team Leader jobs in Rockville, Md

Team Chairperson jobs in Massachusetts

Psychiatric Nurse Practitioner Act Team jobs in New York, Ny

Desktop Support Team Leader jobs in Cincinnati, Oh

Desktop Support Team Leader jobs in Arlington, Va

Desktop Support Team Leader jobs in Melbourne, Fl

Peer Support Specialist jobs in Indiana

It Service Manager jobs in Cincinnati, Oh

It Service Manager jobs in Washington, Dc

It Service Manager jobs in Raleigh, Nc

It Auditor jobs in Philadelphia, Pa

Residential Construction Manager jobs in San Antonio, Tx

IT Service Manager Specialist

Business Intelligence & Informatics Consulting Services, Inc (BIICS, Inc) -
Boca Raton, FL

Quick Apply

Job Details

Contract
$46.66 - $62.10 an hour
2 days ago

Benefits

Health insurance

Qualifications

ITIL Foundation
ITIL Certification
Defect resolution root cause analysis
Data analysis reporting
Computer Science
Incident management software
Process design
Configuration management
Metrics Reporting
Incident Escalation
Bachelor's degree
Incident management operations support
ServiceNow
Management reporting
Problem management
Business Administration
Improving incident response processes
Operational excellence initiatives
Systems analysis
Training & development
Process improvement planning
Escalation handling
Process management
Automation tools
Project stakeholder communication
Stakeholder relationship building
Stakeholder management

Full Job Description

BIICS, Inc is looking to fill a IT Service Management Specialist position. The position is located in Boca Raton, Florida and work is onsite. If you or someone in your network meet the qualifications and are interested in the position, please contact us at the link below.

IT Service Management Specialist

The Project Leader/IT Service Management Specialist will play a pivotal role in supporting our organization's IT service delivery, ensuring effective management and continual improvement of critical IT processes. The successful candidate will work closely with cross-functional teams to implement best practices, drive process optimization, and uphold service quality standards using the ServiceNow platform. The ideal candidate will be an analytical thinker with a passion for process optimization and service excellence. Strong communication and stakeholder management skills are essential. The candidate should have a track record of successful project delivery in IT Service Management environments and be committed to ongoing professional development.

Responsibilities:

Lead the development and continuous improvement of IT Change, Incident, and Problem Management processes, ensuring alignment with industry standards and organizational objectives.
Act as Incident Manager and/or Major Incident Manager during high priority incidents, coordinating rapid response, communication, and resolution efforts to minimize business impact and ensure timely restoration of services.
Collaborate with stakeholders to analyze existing workflows, recommend enhancements, and implement changes that increase efficiency and reduce risk.
Monitor process performance metrics and provide regular reporting to management, highlighting achievements and areas for further improvement.
Deliver training and guidance to IT teams on best practices and updated procedures for managing changes, incidents, and problems.
Assists with the execution and maintenance of ServiceNow workflows across core ITSM processes, including Incident, Change, Request, and Problem Management.
Performs assigned tasks such as updating workflow states, validating task completions, maintaining data accuracy within CHG/INC/REQ records, and documenting routine process activities.
Supports the project team by monitoring workflow transitions, verifying SLA timers, and coordinating straightforward process steps under close direction of project and/or program managers.
Follows established ServiceNow configuration standards, ensuring adherence to defined approval paths, assignment rules, and process governance requirements.

Potential candidate must possess the following:

Bachelor’s degree in Computer Science, Information Systems, Business Administration or other related field or equivalent work experience.
A minimum of five (5) years’ experience is required.
Proven experience in planning, coordinating, and documenting changes within complex IT environments.
Must demonstrate a strong grasp of risk assessment, change evaluation, and post-implementation review processes.
Experience in incident detection, prioritization, and resolution.
Should possess the ability to minimize business impact through efficient response and escalation procedures.
In-depth knowledge of problem analysis, root cause identification, and long-term remediation strategies.
Capable of driving proactive measures to prevent future incidents and problems.
Candidate must hold a current ITIL Foundations certificate, evidencing a thorough understanding of IT service management principles and terminology.
Demonstrated ability to identify opportunities for process enhancement across all three frameworks.
Experience leading process reviews and implementing improvements that result in measurable service quality gains.
Hands-on experience utilizing the ServiceNow platform to manage and optimize IT Change, Incident, and Problem Management workflows.
Demonstrated ability to leverage ServiceNow's capabilities for process automation, reporting, and integration with other IT service management tools.

Business Intelligence & Informatics Consulting Services, Inc. (BIICS, Inc) is a business and information management solutions company serving clients in both the public and private sector. With access to new opportunities every day, BIICS, Inc is a premier source for placing highly skilled individuals with the most sought-after career opportunities and salaries.

Pay: $46.66 - $62.10 per hour

Benefits:

Health insurance

Experience:

planning, coordinating, and documenting changes : 2 years (Required)
risk assessment, change evaluation, : 2 years (Required)
and post-implementation review processes: 2 years (Required)
incident detection, prioritization, and resolution: 2 years (Required)
in financial data systems : 2 years (Required)
of problem analysis and root cause identification: 2 years (Required)
long-term remediation strategies: 2 years (Required)
ServiceNow platform : 2 years (Required)
process automation, reporting, and integration : 2 years (Required)

Ability to Relocate:

Boca Raton, FL 33434: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Refine Your Search

technology support manager jobs in boca raton fl

IT Service Manager Specialist

Helpdesk Team Lead / Senior Support Technician

Technical Incident Manager

IT L3 Technical Lead / Client Manager

ServiceNow Queue Manager

Desktop Support Team Lead

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for technology support manager in boca raton fl

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected