Top 19 Customer success manager Jobs in Boerne, Tx

Customer Success Manager
SWBC —San Antonio, TX
- $89,252.80 - $133,879.20 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Marketing
- Wellness program
- Health insurance
Customer Success Manager (EFUNDS for Schools)
SWBC —San Antonio, TX
- Full-time
- School experience
- Marketing
- 5 years
- Wellness program
- Health insurance
Global Tax Technology Customer Success and Strategy Leader, Senior Manager
Deloitte —San Antonio, TX
- 5 years
- Research
- Travel
2d
Outgoing Client Success Manager Who Enjoys Building Strong Relationships
Knight Office Solutions Inc —San Antonio, TX
- $65,000 - $80,000 a year
- Full-time
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Health insurance
Quick Apply
1d
Account Manager - State Farm Agent Team Member
Devin Hidalgo - State Farm Agent —San Antonio, TX
- $50,000 - $75,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- Health insurance
- Paid time off
Quick Apply
Account Manager - State Farm Agent Team Member
Rick Trevino - State Farm Agent —San Antonio, TX
- $40,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- Leadership
Quick Apply
Account Manager - State Farm Agent Team Member
Dean Eastman - State Farm Agent —San Antonio, TX
- $45,000 - $65,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- Health insurance
- Dental insurance
Quick Apply
Account Manager - State Farm Agent Team Member
Alex Post - State Farm Agent —San Antonio, TX
- $50,000 - $75,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- Health insurance
- Dental insurance
Quick Apply
Account Manager - State Farm Agent Team Member
Chad Dawson - State Farm Agent —San Antonio, TX
- $50,000 - $70,000 a year
- Full-time
- Mid-level
- Office
- Children
- 401(k)
- Paid time off
Quick Apply
Account Manager - State Farm Agent Team Member
Gaby Holden - State Farm Agent —San Antonio, TX
- $35,000 - $85,000 a year
- Full-time
- Mid-level
- Office
- Reliable transportation
- Paid time off
- Food provided
Quick Apply
Account Manager - State Farm Agent Team Member
Lorena Villa - State Farm Agent —San Antonio, TX
- $48,000 - $68,000 a year
- Full-time
- Spanish
- 11+ years
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Account Manager - State Farm Agent Team Member
Ivan Cosme - State Farm Agent —San Antonio, TX
- $50,000 - $60,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- Paid time off
- Opportunities for advancement
Quick Apply

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Customer Success Manager

SWBC -
San Antonio, TX

Apply Now

Job Details

Full-time
$89,252.80 - $133,879.20 a year

Benefits

Wellness program
Health insurance
401(k)

Qualifications

Revenue growth
Sales negotiation
Customer communication
Financial services customer support
Microsoft Excel
Customer relationship building
Microsoft Outlook
Copy machines
Bachelor's degree in business
Employee relationship building
Managing clients in a customer support role
Bachelor's degree
SaaS platforms
Sales management systems proficiency
Experience with SaaS (as product category for technical sales engineers)
Typing
SaaS
Customer information system software

Full Job Description

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using SWIVEL’s solutions. CSMs should be customer-focused and aim for mutually beneficial outcomes within the partnership. Working collaboratively with Product Teams and the Sales team, the CSM will be responsible for increasing solution utilization, reducing implementation risk, and identifying opportunities for business expansion.

Why you'll love this role:

As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS) company in today’s climate. You will be responsible for developing and strengthening relationships with customers within your designated territory. You will have the autonomy to create opportunity in increasing adoption and work alongside Regional Vice Presidents and Account Managers to earn new business.

Essential duties include the following:

Serves as a key member of customer-facing teams and is expected to leverage their extensive knowledge of SWIVEL solutions to support sales and new business growth.
Monitors customer health metrics, proactively addresses risks, and implements strategies to prevent churn and ensure long-term retention.
Works with customers to build customer success plans, establishing critical goals, to help customers reach their organizational goals and objectives.
Partners with accounts teams (Account VPs and Account Managers) to uncover cross-selling and product adoption opportunities.
Advocates customer needs to cross-functional teams, to include the Director of Customer Success, Marketing, Product, Quality Assurance, Implementations, and Support, and manage customer concerns.
Identifies dissatisfaction risk and collaborates with internal teams to remediate and ensure renewal of contract and high level of customer satisfaction.
Leverages Salesforce, Omni Analytics, and other internal tools for data-driven insights and opportunities for customer relationship growth.
Creates and delivers data-supported business reviews and reports to highlight customer utilization and provide ongoing recommendations for further optimization. Reports on trends associated with customer engagement and presents recommended methodologies to senior leadership.
Drives operational excellence by creating scalable processes, playbooks, and workflows that will define the future of our Customer Success organization.
Supports the Implementations team for client onboarding readiness, ensuring teams and clients are prepared for success.
Takes initiative to build structure where none exists, laying the foundation for sustainable growth and scalable team success.
Serves as a senior role on the team, bringing industry experience and mentorship of associate-level team members.
Stays ahead of industry trends, compliance, and payment systems to provide informed guidance to customers and field teams.

Serious candidates will possess the minimum qualifications:

Bachelor’s degree in Business with a concentration in Business Administration, Business Management, Marketing, and or Finance field of study from an accredited college or university.
Minimum of five (5) years of customer service and satisfaction in financial services.
Great interpersonal skills, bring a positive attitude, and effectively collaborate with others within the organization.
Minimum of three (3) years in Customer Success Management, Account Management, or Sales, and a strong track record of retaining existing clients and contributing to the sales growth within the organization.
Proficient knowledge of business processes, applicable laws, and regulations.
Working knowledge of SaaS ecosystem.
Proficient knowledge of CRM software utilization.
Advanced organizational, planning, and multi-tasking skills.
Advanced collecting and analyzing data skills.
Advanced negotiation skills.
Advanced managing priorities and deadlines and problem-solving skills.
Able to communicate and interact effectively in verbal and written communication.
Able to work collaboratively and build relationships.
Able to analyze, organize and prioritize work.
Able to be adaptable.
Proficient Microsoft Office skills, including Outlook, Word, and Excel.
Able to use basic office equipment, including copy machine, personal computer, and fax.
Able to type 35 WPM.
Sit for long periods of time performing sedentary activities.
Push, pull, and lift up to 20 lbs. of files, supplies, documents, or other related items.

Compensation:

At SWBC, our pay structure is based upon the market data for each role and we have established compensation ranges to ensure that we remain competitive. Any offer of employment is based upon individual experience, market data, and geographic location for each role. This role may be eligible for additional incentive compensation in the form of either commission or performance bonus.

The base salary range for this position is:

$89,252.80 - $133,879.20

SWBC offers*:

Competitive overall compensation package
Work/Life balance
Employee engagement activities and recognition awards
Years of Service awards
Career enhancement and growth opportunities
Emerging Professionals and Mentor Program
Continuing education and career certifications
Variety of healthcare coverage options
Traditional and Roth 401(k) retirement plans
Lucrative Wellness Program

Based upon employee eligibility

Additional Information:

SWBC is a Substance-Free Workplace and requires pre-employment drug testing.

Please note, SWBC does not hire tobacco users as allowed by law.

To learn more about SWBC, visit our website at www.SWBC.com. If interested, please click the appropriate apply button.

Apply Now

Refine Your Search

customer success manager jobs in boerne, tx

Customer Success Manager

Customer Success Manager (EFUNDS for Schools)

Global Tax Technology Customer Success and Strategy Leader, Senior Manager

Outgoing Client Success Manager Who Enjoys Building Strong Relationships

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

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