Top 526 Customer representative Jobs in Boise, Id

Patient Service Representative - Tellica Boise
Intermountain Healthcare —Boise, ID
- $18.31 - $23.80 an hour
- Full-time
- Hybrid work
- Word processing
- Computer literacy
- High school diploma or GED
4d
Client Success Representative (Remote)
Demand.com —Boise, ID
- Remote
- Mid-level
- Communication skills
- Time management
Quick Apply
Customer Service Agent (M-F days)
DSV —Boise, ID
- $21 - $25 an hour
- Overtime
- Computer literacy
- Writing skills
- English
6d
Customer Service representative
Access Behavioral Health Services —Nampa, ID
- $18 - $80 an hour
- Weekends as needed
- Computer literacy
- Communication skills
- Entry level
- Flexible schedule
Quick Apply
National Customer Care Representative I
VITALANT —Boise, ID
- $17.50 - $20.10 an hour
- Full-time
- Bilingual
- Computer literacy
- High school diploma or GED
- AD&D insurance
- Disability insurance
Quick Apply
Member Resolution Associate/Retention - 100% Remote
Frontdoor —Boise, ID
- $16.63 an hour
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee stock purchase plan
- Disability insurance
11d
Customer Service Team Leader
PacificSource Health Plans —Boise, ID
- $50,830.78 - $81,329.23 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Writing skills
2d
Customer Service Representative - St. Luke's Health Plan
St. Luke's Health System —Boise, ID
- Full-time
- HIPAA
- High school diploma or GED
- Communication skills
- Health insurance
Quick Apply
MEMBER SERVICES REPRESENTATIVE
State of Idaho —Boise, ID
- $17.94 an hour
- Full-time
- Computer literacy
- Criminal background check
- Entry level
- Paid parental leave
- Paid holidays
12d
Medical Office Receptionist
Primary Health Medical Group —Boise, ID
- From $17.25 an hour
- Part-time
- Background check
- Computer literacy
- Pass drug screening
- Health insurance
- Dental insurance
Customer Service Representative
State of Idaho —Boise, ID
- $18 - $20 an hour
- Full-time
- Microsoft Word
- Background check
- Microsoft Excel
- Paid parental leave
- Paid holidays
9d
Customer Service Representative
Intermountain Home Services LLC —Meridian, ID
- $19 - $21 an hour
- 8 hour shift
- Background check
- Pass drug screening
- Computer skills
Quick Apply
2d
Provider Patient Concierge Rep
Intermountain Medical Imaging —Meridian, ID
- $24 - $31 an hour
- Full-time
- Microsoft Word
- Up to 50% travel
- Mid-level
- Health savings account
- Health insurance
Customer Care Representative
CBH Homes —Meridian, ID
- Full-time
- Office
- Organizational skills
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
9d
Customer Service Representative
Same Day Electric —Boise, ID
- $20 - $22 an hour
- Full-time
- Computer literacy
- Office
- Computer skills
- Paid training
- Paid holidays
Quick Apply
2d
Outbound Survey Representative
Five Star Call Centers —Meridian, ID
- $14 an hour
- Weekends as needed
- Remote
- Background check
- 18 years or older
- Clinic
- Paid training
12d
Outside Sales Representative
Peasley Transfer & Storage —Boise, ID
- $60,000 - $100,000 a year
- Full-time
- Background check
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Bilingual Call Center Representative (Spanish)
Idaho Housing and Finance Association —Boise, ID
- $19 an hour
- Full-time
- Background check
- Spanish
- English
- Health insurance
- Dental insurance
Junior Sales Representative
Container and Packaging —Eagle, ID
- From $40,000 a year
- 8 hour shift
- Background check
- Sales
- Customer service
- Paid holidays
- Health insurance
Quick Apply
Sales Representative + Sign-on Bonus
DaBella —Boise, ID
- $70,000 - $90,000 a year
- Full-time
- Spanish
- Driver's License
- Travel
- Paid training
- Health savings account
Quick Apply

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Patient Service Representative - Tellica Boise

Intermountain Healthcare -
Boise, ID

Apply Now

Job Details

Full-time
$18.31 - $23.80 an hour
4 days ago

Qualifications

Computer operation
Word processing
Computer literacy
Typing
Clinical confidentiality policies

Full Job Description

Job Description:

The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. This role embodies Intermountain values and focuses on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. The PSR ensures a superior customer experience by identifying and resolving patient needs related to patient intake and care, which may include greeting and checking-in/out patients, as well as verifying information supplied by patients.

Posting Specifics
Shift:

Monday - Friday 1030 - 1900
Availability to cover sick call and PRO shifts in the clinic Monday - Saturday 0630 - 1900 (often planned ahead of time).
No holidays

Department : Tellica Boise / Hybrid position (remote/clinic)

Essential Functions .

Provides courteous and professional connections with patients over the phone, in person or via secure messaging. Resolves patient needs skills to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care.
Documents all phone calls accurately and completely in the electronic medical record (EMR).
Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system. Follows procedures when identifying patients.
Obtains copies of insurance cards, forms of ID, and signatures on all required forms. May verify information on appropriate accounts to determine insurance coordination of benefits, may include pre-certification/prior authorization .
Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care. Scans necessary paperwork and educates patient on financial assistance. Proactively requests payments from patients on current and past medical services. Receives and processes those payments following appropriate procedures for handling payments.
Stays current on role/responsibilities, updates etc. which may include reviewing monthly email/newsletter, ambulatory epic dashboard, patient access, work ques, attend clinic/service line meetings, review emails each shift, etc. to ensure the highest standard of performance is achieved.

Skills

Professional etiquette and communication.
Collaboration / Teamwork
Confidentiality
Customer service
Resolving patient needs
Computer literacy
Time management
Critical thinking/situational awareness
Cash management

Minimum Qualifications

Six months of customer service experience involving interactions with customers.
Demonstrated basic computer skills involving word processing and data entry.
Professional manner and strong interpersonal and communication skills.
Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers.

Preferred Qualifications

One year of customer service experience involving interactions with customers in person and by phone.
Billing and collections experience.
Computer literacy in using electronic medical records (EMR) systems and other relevant software.
High school diploma or GED preferred.
Multilingual

Physical Requirements

Ongoing need for caregivers to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
Frequent interactions with providers, colleagues, customers, patients/clients and visitors require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.
Position may require standing for long periods of time, lifting supplies
May assist patients into/out of the clinic.

Location:

Tellica Boise

Work City:

Boise

Work State:

Idaho

Scheduled Weekly Hours:

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$18.31 - $23.80

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

Apply Now

Refine Your Search

customer representative jobs in boise, id

Patient Service Representative - Tellica Boise

Client Success Representative (Remote)

Customer Service Agent (M-F days)

Customer Service representative

National Customer Care Representative I

Member Resolution Associate/Retention - 100% Remote

Customer Service Team Leader

Customer Service Representative - St. Luke's Health Plan

MEMBER SERVICES REPRESENTATIVE

Medical Office Receptionist

Customer Service Representative

Customer Service Representative

Provider Patient Concierge Rep

Customer Care Representative

Customer Service Representative

Outbound Survey Representative

Outside Sales Representative

Bilingual Call Center Representative (Spanish)

Junior Sales Representative

Sales Representative + Sign-on Bonus

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