Top 73 Engagement director Jobs in Boise, Id

Director of Account Management
Better Business Bureau, Great West and Pacific —Meridian, ID
- $115,000 - $140,000 a year
- Full-time
- Hybrid work
- 7 years
- Analysis skills
- Presentation skills
- Paid holidays
- Disability insurance
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Director of Production
Spotlight Events Inc —Eagle, ID
- $90,000 - $110,000 a year
- Full-time
- Adults
- Hotel
- Ability to lift 50 pounds
- Health savings account
- Paid holidays
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4d
Field Patient Access Director
TSP (A Syneos Health Company) —Boise, ID
- $220,000 - $245,000 a year
- Analysis skills
- Bachelor's degree
- Senior level
- Paid parental leave
- Health savings account
Boise State University – – Assistant Director of Housing Facilities (Two Positions): Maintenance OR Custodial
Boise, ID
- $65,673 - $71,836 a year
- Multiple hires
- Customer service
- Mid-level
- Residential
- Paid holidays
- Health insurance
Director, Provider Network Operations
PacificSource Health Plans —Boise, ID
- $108,468.62 - $184,396.64 a year
- Full-time
- English
- Office
- Finance
Associate State Director - Communications
AARP —Boise, ID
- $94,500 - $105,000 a year
- Hybrid work
- Marketing
- Research
- Office
- Paid holidays
- Health insurance
1d
Director, Provider Relations & Network Management - Remote in ID
UnitedHealthcare —Boise, ID
- $112,700 - $193,200 a year
- Full-time
- Pass drug screening
- Travel
- Organizational skills
Center Operations Director
Concentra —Meridian, ID
- $77,459 - $102,246 a year
- Full-time
- HIPAA
- Clinic
- Bachelor's degree
- Commuter assistance
- Disability insurance
Director, Supplier Performance & Relationship Management
Cushman & Wakefield —Meridian, ID
- $131,750 - $155,000 a year
- Full-time
- 5 years
- Master's degree
- Organizational skills
- Health savings account
- Disability insurance
Quick Apply
Director, Process Hazard Analysis
Micron —Boise, ID
- Engineering
- Analysis skills
- Experience equivalent to degree accepted
- Employee stock purchase plan
- Paid holidays
1d
Director of Education
Children's Museum of Idaho —Meridian, ID
- $70,000 a year
- Email
- Background check
- 5 years
- Bachelor of Science
- Paid time off
- Employee discount
Quick Apply
3d
Executive Director - Fire Family Foundation
FIREFIGHTERS FIRST CREDIT UNION —Boise, ID
- $124,229 - $138,032 a year
- Urgently hiring
- Remote
- Up to 50% travel
- 5 years
- Public speaking
Quick Apply
Aftermarket Solutions & Development Director
Plexus —Nampa, ID
- $149,000 - $246,500 a year
- Background check
- Pass drug screening
- Office
- Health insurance
- Dental insurance
Executive Director of Growth & Strategy
Liberum —Boise, ID
- $180,000 - $220,000 a year
- Full-time
- Hybrid work
- Mentoring
- Contracts
- Senior level
- Paid holidays
- Disability insurance
Quick Apply
Development Director
LPLC —Boise, ID
- $80,000 - $85,000 a year
- Full-time
- Research
- Office
- Master's degree
- Paid holidays
- Disability insurance
Quick Apply
Associate Athletic Director for External Relations
Northwest Nazarene University Inc —Nampa, ID
- Full-time
- Master's degree
- Administrative experience
- University
- Health savings account
- Disability insurance
Cost Management Director - Semiconductor Sector Lead
Turner & Townsend —Boise, ID
- Full-time
- 3 years
- Mentoring
- Recruiting
Quick Apply
Technical Director – Environmental Investigation & Remediation
J.S. Held LLC —Boise, ID
- $145,000 - $190,000 a year
- Full-time
- Remote
- Office
- Master's degree
- Analysis skills
- Commuter assistance
- Health insurance
Quick Apply
Sr. Director, Product Yield Enhancement
Micron —Boise, ID
- 11+ years
- Analysis skills
- Senior level
- Employee stock purchase plan
- Paid holidays
Sr. Site Director
Lactalis American Group Inc —Nampa, ID
- $116,771 - $240,000 a year
- Full-time
- Master's degree
- Senior level
- 2 years
- Tuition reimbursement
- Paid time off
Quick Apply

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engagement director jobs near boise, id

Director of Account Management

Better Business Bureau, Great West and Pacific
Meridian, ID

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Job Details

Full-time
$115,000 - $140,000 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Revenue growth
Growing experience
Managing customer accounts
Customer retention strategy
Tooling
Team leadership
Coaching
Operations transformation
Digital transformation
Managing clients in a customer support role
Data-driven problem-solving
Predictive analytics projects
Change management support (employee development activity)
AI-driven automation
AI strategy
Sales automation technologies
Senior leadership

Full Job Description

Job Title: Director of Account Management
Location: Hybrid; primarily remote with some in-person and travel as needed
Wage Range: $115,000 - $140,000 Annually

Help Businesses Thrive Through Trust & Connection

At Better Business Bureau Great West + Pacific, we believe trust is the foundation of every successful business relationship. We help over 22,000 Accredited Businesses grow with confidence across Alaska, Colorado, Hawaii, Idaho, Montana, Oregon, Washington, and parts of Wyoming — providing support, credibility, and meaningful connections within their communities.

We're looking for an experienced, transformation-minded leader to take the helm of our Account Management division, overseeing Customer Success and Collections, and shape what comes next. If you're energized by building intelligence-driven retention engines, designing customer journeys that drive real outcomes, developing managers into stronger leaders, and using AI and automation to scale impact without losing human touch, we'd love to meet you.

What You'll Be Doing

As Director of Account Management, you'll lead two managers and a combined team of approximately twenty across Customer Success and Collections. You'll be both architect and operator — setting strategy for how we engage, retain, and grow our Accredited Business relationships, and rolling up your sleeves to make it happen.

This is a hands-on leadership role inheriting a team mid-transformation. You'll have real latitude to shape the future state — including how we leverage HubSpot, AI agents, and automation to deliver a stronger, more proactive, and more scalable Accredited Business experience.

Design and evolve dynamic customer journeys that drive engagement, retention, and revenue across the Accredited Business lifecycle — onboarding, renewal, recovery, and reinstatement
Build behavior-triggered playbooks and customer health scoring that surface risk and opportunity early — 60 to 90 days before renewal, not 30
Lead, coach, and develop the Customer Success Manager and Billing Manager — growing them into stronger leaders capable of producing results through their teams
Own the intelligence infrastructure that connects Account Management activity to financial outcomes: retention by tenure, renewal revenue, AB churn, net AB growth, and the metrics that aren't being measured yet but should be
Drive the team's transition to HubSpot and the adoption of AI and automation tools that scale customer experience and team capacity
Partner with our Business Intelligence and AI teams as a co-creator of internal agent infrastructure
Design tiered engagement models (white-glove, hybrid, tech-touch) that scale capacity without sacrificing the relationship
Build customer advocacy programs that turn Accredited Businesses into champions through case studies, testimonials, and community
Partner cross-functionally with Business Development, Marketing Solutions, Trust Advocates, Standards, Resolutions, and Business Intelligence to align the end-to-end Accredited Business experience
Handle escalations and high-impact customer conversations when needed
Build scalable processes, training, and team structure as we grow
Foster a culture of accountability, curiosity, and continuous improvement

What We're Looking For

A tenured leader with seven or more years of progressive experience in customer success, account management, or customer operations, with at least three years at the director level
Demonstrated success driving retention outcomes, reducing churn, and generating revenue through service delivery — with measurable, specific results you can point to
Experience leading through managers — growing leaders, not just managing individual contributors
Hands-on experience designing customer journeys, building behavior-triggered playbooks, and developing customer health scoring or equivalent early-warning frameworks
Demonstrated experience leveraging AI and automation to scale customer success — predictive analytics, AI-powered communication tools, automated workflows, and the like
Familiarity with customer success platforms and CRM platforms (HubSpot strongly preferred)
Experience operationalizing tiered engagement models that balance personalized service with technology-enabled scale
Strong analytical mindset with a bias toward data-informed decision-making
Genuine intellectual curiosity about how AI, automation, and data science will reshape account management over the next 3–5 years
Excellent communication and executive presence, comfortable presenting to senior leadership, engaging with high-value clients, and inspiring teams
Change leadership experience: a track record of transforming reactive teams into proactive, data-driven ones, and of positioning new tools as capability multipliers rather than job threats
Industry-agnostic; skills, outcomes, and the ability to translate experience to our environment outweigh background in any specific sector
A leadership style that balances strategic thinking with execution, equally comfortable in the boardroom and in a 1:1 coaching conversation

Why You'll Love Working at BBB

We believe in supporting our employees as much as we support the businesses we serve. You'll join a mission-driven team that values collaboration, growth, and community impact.

Mission-driven organization focused on trust and community impact
Supportive, collaborative, and people-first environment
Medical, Dental, and Vision insurance options
100% employer-paid life and long-term disability insurance
401(k) with company match
Paid holidays, PTO, and your birthday off with pay
Professional development and growth opportunities
Flexibility to work remotely while engaging with the broader BBB community

At BBB, we embrace diversity and strive to create an inclusive environment that allows all team members to thrive. We foster a culture in which our differences are celebrated; our differences are what makes us a Better Business! We are proud to be an Equal Employment Opportunity. We will not discriminate based on race, color, gender, gender identity, religion, sexual orientation, national origin, age, marital status, disability status, citizenship status, veteran status, or any other characteristic prohibited by Local, State, or Federal law. Discrimination, retaliation, or harassment based upon any of these factors is inconsistent with our core values and will not be tolerated.

Ready to join the team and show off your skills? Please apply now to join BBB's team, and let's create workplace magic together!

Quick Apply

Refine Your Search

engagement director jobs in boise, id

Director of Account Management

Director of Production

Field Patient Access Director

Boise State University – – Assistant Director of Housing Facilities (Two Positions): Maintenance OR Custodial

Director, Provider Network Operations

Associate State Director - Communications

Director, Provider Relations & Network Management - Remote in ID

Center Operations Director

Director, Supplier Performance & Relationship Management

Director, Process Hazard Analysis

Director of Education

Executive Director - Fire Family Foundation

Aftermarket Solutions & Development Director

Executive Director of Growth & Strategy

Development Director

Associate Athletic Director for External Relations

Cost Management Director - Semiconductor Sector Lead

Technical Director – Environmental Investigation & Remediation

Sr. Director, Product Yield Enhancement

Sr. Site Director

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