Top 744 Service delivery manager Jobs in Boise, Id

Director of Account Management
Better Business Bureau, Great West and Pacific —Meridian, ID
- $115,000 - $140,000 a year
- Full-time
- Hybrid work
- 7 years
- Analysis skills
- Presentation skills
- Paid holidays
- Disability insurance
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OSP Telecom Project Manager
Open Country —Boise, ID
- From $90,000 a year
- Full-time
- Microsoft Excel
- Office
- AWS
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Trailer Technician
United Site Services —Boise, ID
- $21.66 - $30.33 an hour
- Full-time
- Sanitation
- CDL A
- Mid-level
- Health savings account
- AD&D insurance
B066 Night(Non-CDL)Commercial Motor Vehicle Driver - Boise, ID
MYGRANT GLASS COMPANY INC —Boise, ID
- DOT physical examination
- Mid-level
- Forklift
- Paid holidays
- Health insurance
Quick Apply
11d
Trailer Technician
United Site Services —Boise, ID
- $21.66 - $30.33 an hour
- Full-time
- Sanitation
- CDL A
- Mid-level
- Health savings account
- AD&D insurance
Director of Production
Spotlight Events Inc —Eagle, ID
- $90,000 - $110,000 a year
- Full-time
- Adults
- Hotel
- Ability to lift 50 pounds
- Health savings account
- Paid holidays
Quick Apply
5h
Heavy Civil Superintendent
Odin Construction Solutions, Inc —Boise, ID
- $115,000 - $170,000 a year
- Full-time
- Construction site
- Ability to walk for extended periods
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
8h
Kitchen Manager
Chicken Delite —Meridian, ID
- From $65,000 a year
- Weekends as needed
- Bilingual
- Management
- Inventory control
- Paid training
- Employee discount
Quick Apply
Lot Porter/Walk Through Technician
Beaver Coach Sales & Service —Boise, ID
- Full-time
- Clean driving record
- Dealership
- Ability to lift 50 pounds
Quick Apply
13d
Used Truck Salesman
Jackson Group Peterbilt Inc —Boise, ID
- Dealership
- Inventory management
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Substation Engineering Manager
Ampirical —Boise, ID
- $138,000 - $193,000 a year
- Continuous improvement
- Mentoring
- Recruiting
- Profit sharing
- Wellness program
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Optical Manager*No Nights/Weekends*
Treasure Valley Eye Center —Meridian, ID
- $25 - $27 an hour
- Full-time
- Private practice
- Anatomy knowledge
- Sales
- Health insurance
- Dental insurance
Quick Apply
Warehouse Associate & Driver
SDS Equipment & Sales —Boise, ID
- Full-time
- Background check
- Construction site
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
11d
Shift Lead
Mountain Mike's Pizza | Gem State Pies —Star, ID
- From $16 an hour
- Full-time
- Google Workspace
- Computer literacy
- Mid-level
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Lead Barista
Areas USA, Inc —Boise, ID
- Mid-level
- Ability to lift 50 pounds
- Team management
Quick Apply
11d
Construction Manager - Commercial HVAC
Canadian Breaks Consulting, LLC —Boise, ID
- $150,000 - $200,000 a year
- Extended hours
- Microsoft Excel
- Microsoft Outlook
- Schematics
- Relocation assistance
- Health insurance
Quick Apply
General Manager - Restaurant
Gyro Shack —Boise, ID
- $45,000 a year
- Full-time
- Sales
- Mid-level
- Computer skills
- Paid training
- Health insurance
Quick Apply
1d
Service Technician – American Trailer Sales
American Trailer Sales —Boise, ID
- From $22 an hour
- Overtime
- Background check
- Clean driving record
- No high school diploma
- Paid holidays
- Disability insurance
Quick Apply
6d
Shift Lead
Mountain Mike's Pizza | Gem State Pies —Meridian, ID
- From $16 an hour
- Full-time
- Google Workspace
- Computer literacy
- Mid-level
Quick Apply
Kitchen Manager
Aubergine Kitchen —Eagle, ID
- From $17 an hour
- Full-time
- Spanish
- Customer service
- Ability to walk for extended periods
- Paid time off
- Employee discount
Quick Apply

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Director of Account Management

Better Business Bureau, Great West and Pacific
Meridian, ID

Quick Apply

Job Details

Full-time
$115,000 - $140,000 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Revenue growth
Growing experience
Managing customer accounts
Customer retention strategy
Tooling
Team leadership
Coaching
Operations transformation
Digital transformation
Managing clients in a customer support role
Data-driven problem-solving
Predictive analytics projects
Change management support (employee development activity)
AI-driven automation
AI strategy
Sales automation technologies
Senior leadership

Full Job Description

Job Title: Director of Account Management
Location: Hybrid; primarily remote with some in-person and travel as needed
Wage Range: $115,000 - $140,000 Annually

Help Businesses Thrive Through Trust & Connection

At Better Business Bureau Great West + Pacific, we believe trust is the foundation of every successful business relationship. We help over 22,000 Accredited Businesses grow with confidence across Alaska, Colorado, Hawaii, Idaho, Montana, Oregon, Washington, and parts of Wyoming — providing support, credibility, and meaningful connections within their communities.

We're looking for an experienced, transformation-minded leader to take the helm of our Account Management division, overseeing Customer Success and Collections, and shape what comes next. If you're energized by building intelligence-driven retention engines, designing customer journeys that drive real outcomes, developing managers into stronger leaders, and using AI and automation to scale impact without losing human touch, we'd love to meet you.

What You'll Be Doing

As Director of Account Management, you'll lead two managers and a combined team of approximately twenty across Customer Success and Collections. You'll be both architect and operator — setting strategy for how we engage, retain, and grow our Accredited Business relationships, and rolling up your sleeves to make it happen.

This is a hands-on leadership role inheriting a team mid-transformation. You'll have real latitude to shape the future state — including how we leverage HubSpot, AI agents, and automation to deliver a stronger, more proactive, and more scalable Accredited Business experience.

Design and evolve dynamic customer journeys that drive engagement, retention, and revenue across the Accredited Business lifecycle — onboarding, renewal, recovery, and reinstatement
Build behavior-triggered playbooks and customer health scoring that surface risk and opportunity early — 60 to 90 days before renewal, not 30
Lead, coach, and develop the Customer Success Manager and Billing Manager — growing them into stronger leaders capable of producing results through their teams
Own the intelligence infrastructure that connects Account Management activity to financial outcomes: retention by tenure, renewal revenue, AB churn, net AB growth, and the metrics that aren't being measured yet but should be
Drive the team's transition to HubSpot and the adoption of AI and automation tools that scale customer experience and team capacity
Partner with our Business Intelligence and AI teams as a co-creator of internal agent infrastructure
Design tiered engagement models (white-glove, hybrid, tech-touch) that scale capacity without sacrificing the relationship
Build customer advocacy programs that turn Accredited Businesses into champions through case studies, testimonials, and community
Partner cross-functionally with Business Development, Marketing Solutions, Trust Advocates, Standards, Resolutions, and Business Intelligence to align the end-to-end Accredited Business experience
Handle escalations and high-impact customer conversations when needed
Build scalable processes, training, and team structure as we grow
Foster a culture of accountability, curiosity, and continuous improvement

What We're Looking For

A tenured leader with seven or more years of progressive experience in customer success, account management, or customer operations, with at least three years at the director level
Demonstrated success driving retention outcomes, reducing churn, and generating revenue through service delivery — with measurable, specific results you can point to
Experience leading through managers — growing leaders, not just managing individual contributors
Hands-on experience designing customer journeys, building behavior-triggered playbooks, and developing customer health scoring or equivalent early-warning frameworks
Demonstrated experience leveraging AI and automation to scale customer success — predictive analytics, AI-powered communication tools, automated workflows, and the like
Familiarity with customer success platforms and CRM platforms (HubSpot strongly preferred)
Experience operationalizing tiered engagement models that balance personalized service with technology-enabled scale
Strong analytical mindset with a bias toward data-informed decision-making
Genuine intellectual curiosity about how AI, automation, and data science will reshape account management over the next 3–5 years
Excellent communication and executive presence, comfortable presenting to senior leadership, engaging with high-value clients, and inspiring teams
Change leadership experience: a track record of transforming reactive teams into proactive, data-driven ones, and of positioning new tools as capability multipliers rather than job threats
Industry-agnostic; skills, outcomes, and the ability to translate experience to our environment outweigh background in any specific sector
A leadership style that balances strategic thinking with execution, equally comfortable in the boardroom and in a 1:1 coaching conversation

Why You'll Love Working at BBB

We believe in supporting our employees as much as we support the businesses we serve. You'll join a mission-driven team that values collaboration, growth, and community impact.

Mission-driven organization focused on trust and community impact
Supportive, collaborative, and people-first environment
Medical, Dental, and Vision insurance options
100% employer-paid life and long-term disability insurance
401(k) with company match
Paid holidays, PTO, and your birthday off with pay
Professional development and growth opportunities
Flexibility to work remotely while engaging with the broader BBB community

At BBB, we embrace diversity and strive to create an inclusive environment that allows all team members to thrive. We foster a culture in which our differences are celebrated; our differences are what makes us a Better Business! We are proud to be an Equal Employment Opportunity. We will not discriminate based on race, color, gender, gender identity, religion, sexual orientation, national origin, age, marital status, disability status, citizenship status, veteran status, or any other characteristic prohibited by Local, State, or Federal law. Discrimination, retaliation, or harassment based upon any of these factors is inconsistent with our core values and will not be tolerated.

Ready to join the team and show off your skills? Please apply now to join BBB's team, and let's create workplace magic together!

Quick Apply

Refine Your Search

service delivery manager jobs in boise, id

Director of Account Management

OSP Telecom Project Manager

Trailer Technician

B066 Night(Non-CDL)Commercial Motor Vehicle Driver - Boise, ID

Trailer Technician

Director of Production

Heavy Civil Superintendent

Kitchen Manager

Lot Porter/Walk Through Technician

Used Truck Salesman

Substation Engineering Manager

Optical ManagerNo Nights/Weekends

Warehouse Associate & Driver

Shift Lead

Lead Barista

Construction Manager - Commercial HVAC

General Manager - Restaurant

Service Technician – American Trailer Sales

Shift Lead

Kitchen Manager

I want to receive the latest job alert for service delivery manager in boise, id

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