Top 17 Service desk support Jobs in Boise, Id

Help Desk Support
Fennemore Craig —Boise, ID
- $70,000 - $85,000 a year
- Overtime
- Background check
- 3 years
- Continuous improvement
- Profit sharing
- Wellness program
Quick Apply
Chat Service Representative
PAYLOCITY CORPORATION —Meridian, ID
- $23 - $28 an hour
- Full-time
- Microsoft Excel
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Help Desk Technician
WinCo Foods —Boise, ID
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- On-the-job training
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1d
Client Support Desk Analyst
defi AUTO LLC —Boise, ID
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- SQL
- Accounting
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10d
Technical Support Specialist 2
Boise State University —Boise, ID
- From $55,057.60 a year
- Full-time
- Computer Science
- Word processing
- System design
- Paid holidays
- Health insurance
11d
Level I Support Technician
MicroTech Systems, Inc. —Boise, ID
- Full-time
- 1 year
- Entry level
- Paid holidays
- Health insurance
IT Support Specialist
Clearwater Analytics, LLC —Boise, ID
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
- Health insurance
- Dental insurance
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Help Desk Technician
KELLEY CREATE —Boise, ID
- $22 - $28 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Profit sharing
- Paid training
Quick Apply
Desktop Support Technician I - Boise, ID
American Credit Acceptance —Meridian, ID
- Weekends as needed
- Research
- Office
- Windows
Quick Apply
IT Systems Administrator
Inteframe Components —Nampa, ID
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- Office
- SQL
- Health savings account
- Health insurance
Quick Apply
3d
IT Operations Specialist
Centurion Health —Boise, ID
- Weekends as needed
- Mid-level
- Office
- Windows
- Paid holidays
- Disability insurance
Quick Apply
1d
IT Support Team Specialist - Level II
MicroTech Systems, Inc —Boise, ID
- Full-time
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Health insurance
Quick Apply

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Chat Service Representative
PAYLOCITY CORPORATION —Meridian, ID
This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.
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Ryder System —Boise, ID
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Help Desk Support

Fennemore Craig -
Boise, ID

Quick Apply

Job Details

Full-time
$70,000 - $85,000 a year

Benefits

Profit sharing
Wellness program
Health savings account
Paid holidays
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Professional development assistance
Flexible schedule
Life insurance
Referral program
Retirement plan

Qualifications

In-person customer service
Hardware maintenance
Microsoft Exchange
Software installation
Email configuration (technical support)
Productivity software support
Desktop (troubleshooting support)
WAN
Application Maintenance
Productivity software
Desktop administration
Operating system installation

Full Job Description

Help Desk Support - Seattle, WA / Boise, ID

Salary: $70,000-$85,000/yr., depending on location of candidate

Total Rewards:

Competitive Base Salary + Annual Merit Increases
On-the-Spot Monthly Bonus Program
Workplace Flexibility Options
401k Retirement Plan with Employer Match & Profit-Sharing Component
Health, Dental and Vision Coverage + Employer Premium Contribution
Employer-Paid Group Term Life Insurance
Paid Time Off and Paid Holidays
Employee Wellness Program
Employee Assistance Program
Opportunities for professional development

Fennemore is a full-service business law firm with a 140-year legacy of excellence and a future defined by innovation. We are not your traditional law firm, and that’s on purpose. With more than 20 offices across the nation, we’re breaking growth records as one of the fastest-growing firms in the country. We embrace change, set new standards for how a modern law firm operates, and create environments where both clients and colleagues thrive. Our people-first philosophy is built on collaboration and creativity. Industry recognition for retention, workplace culture, and job satisfaction reflects that commitment. We’re proud to foster a strong sense of community, a genuine commitment to work-life balance, and a diverse and inclusive work environment where passionate professionals feel valued and supported.

Fennemore has an exciting opportunity for a Help Desk Support professional to join our growing firm. This full-time, onsite position is based in either our Seattle, WA or Boise, ID office and reports to the Help Desk Manager. As part of a collaborative technology team, you’ll play an important role in providing friendly, prompt, and professional technical support to users across the firm. In this role, you will assist attorneys, staff, and clients with a wide range of technology needs, including hardware, software, applications, and remote connectivity. You’ll also help maintain our systems, troubleshoot issues, and contribute to documentation and process improvement initiatives. This position also requires regular travel to support our Pacific Northwest offices, including Seattle, WA; Spokane, WA; Boise, ID; and Coeur d'Alene, ID, as business needs require.

What You’ll Do

As a Help Desk Support team member, you will:

Provide responsive, professional, and friendly technical support for firm users regarding hardware, systems, software from applications, remote access, and network issues.
Manage incoming help desk tickets, ensuring accurate documentation, timely follow-up, and resolution.
Support remote staff to ensure efficient administration and operation of the firm’s computer, telephone, and conferencing systems.
Assist in creating and maintaining documentation for in-house technologies, applications, and procedures.
Troubleshoot and resolve issues related to Microsoft Windows, Microsoft Office, remote access, network connectivity, and security.
Partner with the Help Desk Manager and IT team to improve systems, streamline processes, and enhance user experience.
Communicate clearly and effectively with team members and colleagues across all levels of the firm.
Participate in after-hours coverage rotation as needed, with flexibility for occasional overtime during high-volume periods.

As part of our commitment to collaboration and excellence, this role requires flexibility in daily work schedules during periods of high workload, adhering to departmental and Firm goals and policies, and performing other duties as assigned to support the success of the department and organization.

What You’ll Bring

Bachelor’s or Associate’s degree in Information Systems or a related field, or equivalent experience.
3+ years of experience in IT support or a similar technical role.
3+ years of customer service experience in a computer support environment.
A+ certification strongly preferred.
Proficiency with Microsoft Windows, Microsoft Office 365, and Exchange Online.
Experience with installation, configuration, troubleshooting, and maintenance of operating systems, applications, and hardware.
Familiarity with LAN/WAN, Microsoft networking, VPN, and VDI configurations.
Advanced troubleshooting skills and the ability to work independently with minimal supervision.
Excellent communication skills and the ability to manage multiple priorities in a fast-paced environment.
Familiarity with legal specific software titles a plus; including: iManage Work, Intapp Time, Litera Compare, etc.
Familiarity with non-legal titles software like Zoom Workplace, Microsoft Intune, etc.
Willingness to travel regularly to support our other Pacific Northwest locations, including Spokane, WA and Coeur d'Alene, ID as needed.

Please note: This position requires a background check as part of the firm’s standard hiring process depending on location of candidate.

PLEASE CONSIDER APPLYING TODAY

Fennemore is an equal opportunity employer and encourages people from all social, economic, and ethnic groups, and individuals with disabilities, to apply to our positions. Fennemore is dedicated to maintaining an atmosphere that promotes the diversity of personal backgrounds, experiences, abilities, perspectives, and ideas. If your experience and qualifications are close to what you see listed here – even if not a perfect match - please still consider applying. If you require assistance or need reasonable accommodations during any point in the application or interview process, please let us know.

The above statements describe the general nature and level of work being performed by people assigned to this position. They should not be construed as an exhaustive list of all responsibilities, duties, and skills. Employees may be required to perform duties outside their normal assigned responsibilities as needed.

Salary: $70,000-$85,000/yr., depending on location of candidate

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

service desk support jobs in boise, id

Help Desk Support

Chat Service Representative

Help Desk Technician

Client Support Desk Analyst

Technical Support Specialist 2

Level I Support Technician

IT Support Specialist

Help Desk Technician

Desktop Support Technician I - Boise, ID

IT Systems Administrator

IT Operations Specialist

IT Support Team Specialist - Level II

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