Top 64 Technical support representative Jobs in Boise, Id

Customer Service Representative
Fatbeam —Boise, ID
- $20 - $22 an hour
- Full-time
- Background check
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
7h
Production Print Engineer
Allied Business Solutions —Boise, ID
- Full-time
- Background check
- Clean driving record
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Help Desk Technician
KELLEY CREATE —Boise, ID
- $22 - $28 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Profit sharing
- Paid training
Quick Apply
Manager Inside Sales
United Site Services —Meridian, ID
- $62,600 - $94,000 a year
- Full-time
- 3 years
- Analysis skills
- US work authorization
- Health savings account
- AD&D insurance
Sales Engineer
Verto People —Boise, ID
- $111,000 - $125,000 a year
- Full-time
- Hybrid work
- Mid-level
- Business development
- Experience equivalent to degree accepted
- Paid holidays
- Disability insurance
Quick Apply
6d
Key Accounts Executive
MSC —Boise, ID
- $38,724 - $60,852 a year
- Full-time
- Basic math
- Office
- High school diploma or GED
- Paid holidays
- Health insurance
12d
Chat Service Representative
PAYLOCITY CORPORATION —Meridian, ID
- $23 - $28 an hour
- Full-time
- Microsoft Excel
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
On-Site Customer Tech Copier Support
Pacific Office Automation —Boise, ID
- Full-time
- Analysis skills
- Experience equivalent to degree accepted
- In-person
- Health insurance
- Dental insurance
Quick Apply
Technology Solutions Partner I or II
University of Idaho —Boise, ID
- $22.32 - $25.66 an hour
- Online Application
- Background check
- Azure
- Mid-level
Customer Service Manager - Aerospace
Eaton —Boise, ID
- $112,000 - $130,000 a year
- Background check
- Marketing
- Mid-level
- Relocation assistance
- Retirement plan
Shared Services Representative - Remote - Fleet Management
Enterprise Mobility —Boise, ID
- $16.49 - $17.74 an hour
- Full-time
- Remote
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
- Profit sharing
- Health savings account
National Customer Care Representative I
VITALANT —Boise, ID
- $17.50 - $20.10 an hour
- Full-time
- Bilingual
- Computer literacy
- High school diploma or GED
- AD&D insurance
- Disability insurance
Quick Apply
Technical Support Engineer (m/f/d) - Idaho
EV Group —Boise, ID
- Extended hours
- Engineering
- Research
- Mid-level
- On-the-job training
6d
Manager Client Services Ops- Enterprise
PAYLOCITY CORPORATION —Meridian, ID
- $74,600 - $115,000 a year
- Full-time
- Office
- Microsoft Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Inside Sales & Procurement Representative
Orepac Holding Company —Boise, ID
- $80,000 - $110,000 a year
- Overtime
- Hybrid work
- Background check
- Construction site
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Inside Sales Associate - Gritton
Ambient Enterprises —Boise, ID
- $29 - $35 an hour
- Microsoft Excel
- Microsoft Outlook
- Office
Quick Apply
7d
Business Development Representative, Product Support
Western States Equipment Company —Meridian, ID
- Clean driving record
- English
- Research
- Profit sharing
- Paid parental leave
12d
Strategic Accounts Manager
PROCEPT BioRobotics Corporation —Boise, ID
- $180,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- 5 years
- Opportunities for advancement
Quick Apply
Outside Sales Representative - Intelligent Utility Solutions
Ferguson Enterprises, LLC —Meridian, ID
- $80,000 - $130,000 a year
- Full-time
- Computer literacy
- Mid-level
- Residential
- Paid parental leave
- Fuel card
Territory Account Representative – Retail
Orepac Holding Company —Boise, ID
- Overtime
- Background check
- Clean driving record
- Mid-level
- Health savings account
- Paid holidays
Quick Apply

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Customer Service Representative

Fatbeam -
Boise, ID

Quick Apply

Job Details

Full-time
$20 - $22 an hour
7 hours ago

Benefits

Health savings account
Health insurance
401(k)
Flexible spending account
Paid time off
Parental leave
401(k) matching

Qualifications

Managing customer accounts
Customer communication
Teamwork
Database systems
Problem-solving
Computer skills
Customer support
Phone call management

Full Job Description

Customer Service Representative

About Us

Fatbeam Fiber, headquartered in Coeur d’Alene, Idaho, is a leading provider advancing innovation and connecting communities with reliable, scalable, and flexible fiber-based internet solutions to carrier, commercial, government/education, healthcare and residential customers. Established in 2010, Fatbeam is one of the fastest growing fiber providers in the West with 150,000+ fiber miles across eight states and 150+ cities. Offering competitive pricing and stringent service level agreements, Fatbeam makes connectivity simple! In short, we are driven, passionate, responsive and, most importantly, flexible.

Position Summary

The Customer Service Representative is one of the frontline team members responsible for assisting customers and delivering an exceptional customer experience. As a Customer Service Representative, you will serve as one of the first points of contact for our customers, working closely alongside our Customer Solutions Specialists to provide timely support and guidance.

This role includes assisting customers with inquiries, providing account support, coordinating dispatch scheduling, conducting outbound follow-up communication, completing account setup, and managing the residential customer experience from start to finish. You will need excellent customer service and communication skills, a friendly and patient demeanor, and the ability to understand and address customer concerns effectively.

Using our internal tools and resources, you will work to resolve customer issues efficiently while ensuring a positive experience. More complex issues may require collaboration with or escalation to the appropriate internal teams to ensure a complete resolution.

This is an in-office position based in Southern Idaho.

We’re looking for someone with strong communication skills, a problem-solving mindset, and a willingness to learn. This role requires a customer-first attitude, as well as the ability to collaborate with other teams when needed.

Position Responsibilities

Raise information, technical issues, and network requests to the network or outside plant team(s) or senior support specialists.
Prioritizing and organizing customer accounts for out-bound follow-up communications
Provide information systems technical support for routine customer issues
Identify problems with network operations and provide potential workarounds.
Perform basic up-front troubleshooting with the customer
Create appropriate trouble tickets within the company databases and assuring the status of the customer situation stays up to date
Must be able to multi-task in a fast-paced environment
Must be detail oriented
Must perform well under pressure
Must have excellent customer service skills, both internally and externally

Experience/Minimum Requirements

3+ years in the customer service field is recommended
Must have basic to skilled knowledge of most computer databases
Must have excellent customer service skills
Experience in the Telecommunication Field is a plus

Compensation and Benefits

· Fatbeam offers market competitive total compensation packages that consists of base pay, incentive compensation for many positions, equity based long term incentive compensation and a full array of robust benefits including health insurance, FSA/HSA accounts, 401K retirement plans, paid leave, and other benefits.

· Above all, we offer a rewarding and performance-oriented culture where our employees feel valued and are part of a great team.

Additional information

Fatbeam requires a background check and the acceptance of a basic non-compete documents for all employees. The background check takes 3-5 days. This offer would be pending upon the results of the background check. We will also need to confirm that your driving record will not prohibit us from adding you to our insurance policy for company vehicles. Lastly, to protect our intellectual property, confidential information, and client relationships, it is our policy to require that employees execute an Employee Conduct Agreement governing these matters. Your execution of this agreement is also a condition of this offer of employment. Your employment with Fatbeam is "at will", which means that you have the right to leave your employment with us at any time while Fatbeam also reserves the right to end the employment relationship at any time.

Fatbeam is an EEO employer.

Pay: $20.00 - $22.00 per hour

Benefits:

401(k)
401(k) matching
Health insurance
Paid time off
Parental leave

Location:

Boise, ID 83704 (Required)

Work Location: In person

Quick Apply

Refine Your Search

technical support representative jobs in boise, id

Customer Service Representative

Production Print Engineer

Help Desk Technician

Manager Inside Sales

Sales Engineer

Key Accounts Executive

Chat Service Representative

On-Site Customer Tech Copier Support

Technology Solutions Partner I or II

Customer Service Manager - Aerospace

Shared Services Representative - Remote - Fleet Management

National Customer Care Representative I

Technical Support Engineer (m/f/d) - Idaho

Manager Client Services Ops- Enterprise

Inside Sales & Procurement Representative

Inside Sales Associate - Gritton

Business Development Representative, Product Support

Strategic Accounts Manager

Outside Sales Representative - Intelligent Utility Solutions

Territory Account Representative – Retail

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