DEDICATED TO STRENGTHENING THE HEALTH, SAFETY, AND INDEPENDENCE OF IDAHOANS
*THIS ANNOUNCEMENT WILL BE OPEN UNTIL FILLED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE TO BE CONSIDERED.*
The Program Supervisor for Resource Development and 211 Idaho Careline is a unique leadership opportunity to shape how Idaho connects children, families, and communities to the resources they need to thrive. This role oversees two highly collaborative teams that serve as the foundation of the Division of Family and Community Partnerships' prevention strategy by building community capacity, strengthening partnerships, and ensuring Idahoans have a trusted front door to services.
This position leads the Resource Development Team in cultivating relationships with nonprofit organizations, businesses, faith communities, and local partners to expand resources and address service gaps across the state. At the same time, it provides leadership for 211 Idaho Careline, Idaho's statewide information and referral service, ensuring high quality customer service while continuously improving access to support through technology, data, and innovative service delivery.
This is an ideal role for someone who enjoys balancing strategic leadership with operational excellence. The Program Supervisor will guide staff development, improve systems and workflows, analyze performance data, lead cross agency initiatives, and build partnerships that strengthen Idaho's prevention network. The position offers the opportunity to influence statewide policy implementation while remaining connected to the real impact experienced by Idaho families every day.
Perhaps most rewarding, this role helps create a stronger, more coordinated system of support that keeps children safe with their families whenever possible. Every partnership developed, every process improved, and every successful connection to services contributes to healthier communities, stronger families, and better outcomes for Idahoans. The work is meaningful, collaborative, and highly visible, offering the chance to lead initiatives that have lasting impact across the state.
For professionals who are passionate about innovation, relationship building, public service, and creating systems that make it easier for people to get help, this position provides a rare opportunity to lead work that truly changes lives. This position is located in downtown Boise .
This position may be eligible for limited telework after successful completion of probation and necessary training. Approval to telecommute is not guaranteed and subject to termination at any time.
BENEFITS:
The State of Idaho offers a robust total compensation and benefits package, including but not limited to:
- We have one of the Nation's best state retirement systems (PERSI) that offers a lifetime benefit at retirement.
- 11 paid holidays
- Paid sick and vacation that begins accruing on your first day of employment; can be used immediately after accruing (no waiting time)
- Paid parental leave
- Medical, vision, and dental insurance benefits that become effective first of the month following your hire date. All contributions can be pre-tax (full-time/30+ hours per week)
- 2 voluntary supplemental retirement plans including both pre-tax and Roth options
- Deferred compensation plan
- Life insurance for self, spouse, and children
- Short and long-term disability insurance
- Flexible Spending Accounts (FSA)
- Wide variety of training opportunities
- Some positions offer flexible hours and/or telecommuting
- Additional perks and discounts available through medical provider
- Public Service Loan Forgiveness (PSLF) Eligibility
- Employee assistance program
Additional information related to benefits and/or State programs can be found here: https://dhr.idaho.gov/StateEmployees/Benefits.html.*
EXAMPLE OF DUTIES:
- Provide leadership, supervision, coaching, and performance management for the Resource Development Team and 211 Idaho Careline staff, fostering a culture of accountability, innovation, and exceptional customer service.
- Direct statewide resource development efforts by building and maintaining strategic partnerships with nonprofit organizations, businesses, faith communities, local governments, and other stakeholders to strengthen Idaho's network of family supports.
- Oversight of the daily operations, quality assurance, and continuous improvement of 211 Idaho Careline to ensure timely, accurate, and compassionate information and referral services.
- Analyze operational, performance, and community data to identify trends, improve service delivery, support decision making, and measure program outcomes.
- Develop, implement, and continuously improve policies, procedures, workflows, and business processes that increase efficiency, consistency, and customer satisfaction.
- Lead cross-functional initiatives and collaborate with internal divisions, community organizations, and state and local partners to advance prevention strategies and improve access to services.
- Manage program planning, budgeting, contracts, grants, and reporting responsibilities while ensuring compliance with applicable federal, state, and departmental requirements.
- Represent the Division of Family and Community Partnerships in meetings, workgroups, public presentations, and partnership activities to advance strategic priorities and strengthen community relationships.
- Identify emerging community needs, service gaps, and opportunities for innovation, recommending and implementing solutions that improve statewide access to resources and support.
- Promote professional development, organizational change, and continuous improvement by mentoring staff, fostering collaboration, and implementing best practices that enhance program effectiveness and community impact.
MINIMUM QUALIFICATIONS:
You must possess all the minimum qualifications below to pass the exam for this position. Please make sure your resume or work history supports your meeting the minimum qualifications for this position. Failure to do this may disqualify you from being considered for this position. It is highly recommended to attach a one-page cover letter to your application to demonstrate how you meet the requirements below.
- Some knowledge of management practices. Typically gained through one year of work experience that included all the essential elements of management (planning, organizing, leading and controlling) OR completion of two upper division college-level courses, or approximately 60 hours of management training, that included all the essential elements of management AND six months of work experience performing all management elements.
- Experience developing procedures and/or monitoring a budget. Typically gained by at least one year of experience developing procedures and/or monitoring a budget which included allocating expenditures, reconciling accounts and making fund transfers, or supervising these functions.
- Experience supervising staff. Typically requires at least one year of experience where you were responsible for interviewing and selecting staff, providing work direction and training, evaluating performance, and generating employer problem solving solutions. Include the length of time, number and level of staff supervised.
- Experience providing liaison with customer/provider groups. Typically gained by at least one year of experience working with one or more community groups of adults or liaison with customers and/or provider groups in a leadership role to share information, coordinate efforts and/or achieve shared goals.
- Experience interpreting federal or state regulations. Typically gained by at least one year experience reviewing information or documents for compliance with laws and regulations OR explaining to others how laws and regulations apply to specific situations.
Below is preferred experience. It is not required for the position but applicants with this experience may receive consideration over other applicants.
- Experience supervising or leading professional staff responsible for human services, community resource navigation, public assistance, or social service programs. Typically gained by at least two years of supervisory or lead work experience.
- Experience developing and managing collaborative partnerships with nonprofit organizations, businesses, government agencies, faith-based organizations, or other community stakeholders to achieve organizational or program objectives. Typically gained by at least three years of professional experience.
- Experience managing or overseeing programs involving information and referral services, call center operations, customer service delivery, or community resource coordination. Typically gained by at least three years of professional experience.
- Experience analyzing program performance measures and operational data to evaluate outcomes, identify trends, and implement process improvements. Typically gained by at least three years of professional experience.
- Experience working within prevention services, child welfare, family support, or community engagement initiatives. Typically gained by at least three years of professional experience.
Learn About a Career with DHW
If relocating to Idaho, the Department of Health & Welfare does not reimburse the cost of relocating and the department does not sponsor anyone with a work visa.
***PLEASE NOTE: application assistance is not available after the business hours listed below, on the weekends, or on holidays and you must apply before 11:59 pm on the closing date. When applying, use CHROME as your browser to avoid complications.
If you have questions, please contact us at:
Email is the quickest way to get an answer to your questions.
(answered Monday through Friday during business hours MST)
EMAIL: [email protected]
PHONE: (208) 334-0681
EEO/ADA/Veteran:
The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.
The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email [email protected].
Preference may be given to veterans who qualify under state and federal laws and regulations.
