Top 857 Service delivery manager Jobs in Boise Id

Service Delivery Manager - Enterprise, eero CS
Amazon.com Services LLC —Boise, ID
- $139,100 - $188,100 a year
- Full-time
- Recruiting
- Senior level
- Leadership
- AD&D insurance
- Health insurance
Heavy Civil Superintendent
Odin Construction Solutions, Inc —Boise, ID
- $110,000 - $150,000 a year
- Full-time
- Construction site
- Ability to walk for extended periods
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Recreational Therapist Manager
Willow Springs Center —Boise, ID
- $80,856 - $121,285 a year
- Full-time
- Experience working with individuals with developmental disabilities
- HIPAA
- Mid-level
- Health savings account
- Health insurance
Quick Apply
7d
Restaurant Manager I
Areas USA, Inc —Boise, ID
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Quick Apply
Restaurant Manager I
Areas USA, Inc —Boise, ID
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Quick Apply
Senior Civil Engineer - Airports
Morrison-Maierle —Boise, ID
- Up to $165,000 a year
- Driver's License
- Mentoring
- Military encouraged
- Paid parental leave
- AD&D insurance
Quick Apply
Restaurant Manager I
Areas USA, Inc —Boise, ID
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Quick Apply
Assistant Lodge Manager - FIFO
ATCO Frontec —Boise, ID
- $90,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental insurance
- 401(k)
Quick Apply
Pharmacist, Entry Level Closed-Door | Onsite, Boise ID
Blink Health —Boise, ID
- Full-time
- Spanish
- English
- In-person
Quick Apply
21h
Trailer Technician
United Site Services —Boise, ID
- $21.66 - $30.33 an hour
- Full-time
- Sanitation
- CDL A
- Mid-level
- Health savings account
- AD&D insurance
Delivery Driver
Mountain Mike's Pizza | Gem State Pies —Meridian, ID
- From $14 an hour
- Part-time
- Clean driving record
- Customer service
- Mid-level
Quick Apply
Operations Manager
Exentec —Boise, ID
- Full-time
- Background check
- ERP systems
- Microsoft Office
- Health savings account
- Relocation assistance
Quick Apply
Used Semi-Truck Salesman
Jackson Group Peterbilt Inc —Boise, ID
- Dealership
- Mid-level
- CDL
- Health insurance
- Dental insurance
Quick Apply
12d
Traveling Commercial Superintendent
REZ Management —Boise, ID
- From $85,000 a year
- Full-time
- CPR Certification
- Construction site
- First Aid Certification
Quick Apply
11d
Concrete Pump Dispatcher
Titan concrete pumping LLC —Nampa, ID
- $25 - $35 an hour
- Full-time
- Oracle
- Mid-level
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
4d
Housekeeping Manager
Resolute Road Hospitality —Boise, ID
- Inventory management
- Mid-level
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Ready Mix Dispatcher
Idaho Materials & Construction —Meridian, ID
- Overtime
- Background check
- Word processing
- Basic math
- Health savings account
- Health insurance
Quick Apply
Kitchen Manager
Chicken Delite —Meridian, ID
- From $65,000 a year
- Weekends as needed
- Bilingual
- Management
- Inventory control
- Paid training
- Employee discount
Quick Apply
Lot Porter/Walk Through Technician
Beaver Coach Sales & Service —Boise, ID
- Full-time
- Clean driving record
- Dealership
- Ability to lift 50 pounds
Quick Apply
Director of Production
Spotlight Events Inc —Eagle, ID
- $90,000 - $110,000 a year
- Full-time
- Adults
- Hotel
- Ability to lift 50 pounds
- Health savings account
- Paid holidays
Quick Apply

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Service Delivery Manager - Enterprise, eero CS

Amazon.com Services LLC -
Boise, ID

Apply Now

Job Details

Full-time
$139,100 - $188,100 a year

Benefits

AD&D insurance
Health insurance
Dental insurance
Flexible spending account
RSU
Paid time off
Adoption assistance
Parental leave
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Managing technical support teams
Defect resolution root cause analysis
Managing teams in a customer support role
Enterprise software
Enterprise software support
Managing clients in a customer support role
Team development
Leading team collaboration initiatives
Quality control problem-solving
Customer support
Problem management
Root cause analysis
Cross-functional communication

Full Job Description

DESCRIPTION

At eero we pride ourselves in providing every customer a world class experience. Our mission is to make technology in homes and businesses just work - through fast, reliable, secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of the small business solutions and smart homes by designing our own hardware, enabling it with powerful software, and tying it all together to the cloud. We are seeking an experienced Enterprise Support Leader to scale our enterprise customer support operations. This individual will own the performance, processes, and quality of our enterprise support function, ensuring our customers receive fast, consistent, and proactive support across all channels. This role combines operational excellence, people leadership, customer advocacy, and cross-functional partnership to drive world-class enterprise customer experiences.

Key job responsibilities
Team Leadership & Management

Provide both tactical and strategic management to lead a team of Enterprise Support Specialists/Engineers delivering high-quality technical support
Establish and adjust team goals and performance expectations as this channel continues to evolve
Monitor team productivity, SLAs, CSAT, NPS, backlog health, and operational KPIs.
Proactively lead recruitment efforts by attracting and hiring bar-raising talent who bring needed skills and expertise to your organization
Establish, own, and share customized onboarding plans that help new team members learn programs, products, technologies, processes, and role expectations through rapid exposure and skill development
Create a culture of accountability, ownership, and customer obsession.

Enterprise Support Operations

Oversee day-to-day enterprise case management, escalations, and critical issue resolution.
Ensure consistent adherence to enterprise workflows, SLAs, and communication standards.
Partner with Workforce Management to ensure coverage, staffing, and capacity planning that align with business needs
Manage escalations during major incidents, drive communication cadences, and ensure accurate documentation and post-mortems.

Customer Advocacy & Experience

Build strong relationships with enterprise customers; serve as a senior point of contact for high-severity issues.
Analyze customer sentiment, feedback, and support trends to identify risks and opportunities.
Partner with Business Development to deliver seamless handoffs, proactive engagements, and a cohesive support experience.
Champion enterprise customer needs with Product, Engineering, and Operations.

Process & Quality Improvement

Establish process improvement and operational excellence mechanisms that drive scalable improvements
Work with Support QA/Training teams to develop and evaluate enterprise support runbooks, and quality frameworks end-to-end to implement improvements that enhance efficiency and customer experience
Establish an environment that encourages and rewards simplifying processes, reducing repeated work, and removing defects
Own documentation quality and knowledge management for the enterprise support function.

A day in the life
As the leader of our Enterprise Support team, you will serve as a subject matter expert and strategic manager obsessing over customer experience. Your day will be spent leading a team of Technical Customer Service specialists to deliver exceptional support, partnering with cross-functional stakeholders to drive systemic improvements, and building mechanisms that scale operational excellence across enterprise customer segments.

BASIC QUALIFICATIONS

2+ years of people management and team development experience
Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams
Experience working in a fast-paced, rapidly changing operations environment
5+ years in technical support, enterprise support, customer operations, or similar customer-facing function with a managed network emphasis.
Experience managing enterprise/strategic customer queues with complex technical needs and strict SLAs
Excellent understanding of support systems (Salesforce Service Cloud, Jira, Confluence, or equivalents).
Demonstrated ability to problem-solve, root-cause issues, and drive cross-functional alignment.

PREFERRED QUALIFICATIONS

Experience leading global teams
Experience supporting SaaS, API-based, or technically complex products.
Willingness for continuous learning that includes networking certifications during provided company time (e.g., Certified Wireless Network Administrator (CWNA))
Familiarity with WFM, QA, Training, and Knowledge Management programs
Background in enterprise onboarding, customer success, or incident management.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, ID, Boise - 139,100.00 - 188,100.00 USD annually

Apply Now

Refine Your Search

service delivery manager jobs in boise id

Service Delivery Manager - Enterprise, eero CS

Heavy Civil Superintendent

Recreational Therapist Manager

Restaurant Manager I

Restaurant Manager I

Senior Civil Engineer - Airports

Restaurant Manager I

Assistant Lodge Manager - FIFO

Pharmacist, Entry Level Closed-Door | Onsite, Boise ID

Trailer Technician

Delivery Driver

Operations Manager

Used Semi-Truck Salesman

Traveling Commercial Superintendent

Concrete Pump Dispatcher

Housekeeping Manager

Ready Mix Dispatcher

Kitchen Manager

Lot Porter/Walk Through Technician

Director of Production

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