SUMMARY
The IT Systems Administrator provides advanced technical support and systems administration across the organization's IT environment, ensuring reliable operation of core infrastructure, Microsoft 365 services, and endpoint technologies. This role supports end users, manages user and device configurations, and helps maintain secure, stable, and efficient day-to-day IT operations. The position requires strong troubleshooting skills, sound judgment, and the ability to work independently while supporting broader IT initiatives.
ESSENTIAL FUNCTIONS, RESPONSIBILITIES, AND DUTIES
Systems Administration and Security
- Perform daily administration of core IT systems and support secure, reliable infrastructure operations.
- Review and manage Barracuda Email Security activity, including quarantined spam, suspected phishing messages, and user-reported emails.
- Assist with physical security systems, including Verkada card access and camera controls.
Microsoft 365 Administration
- Support Microsoft 365 services including Exchange Online, Teams, and SharePoint.
- Manage user mailboxes, distribution groups, and licensing assignments.
- Troubleshoot collaboration and email-related issues.
Endpoint and Device Management
- Manage endpoint devices using Microsoft Intune or comparable tools, including user setup, enrollment, and configuration.
- Support workstation deployment, imaging, lifecycle management, and mobile device management activities.
- Troubleshoot printer mapping, printer configuration, and specialized devices such as Zebra label printers.
Advanced IT Support
- Resolve escalated technical issues from the help desk and ticketing system in a timely, customer-focused manner.
- Troubleshoot hardware, software, network connectivity, and Layer 2 networking issues, including switching and VLANs.
This role offers a salary starting at $60,000-$65,000 annually, based on skills, experience, and location. Employees also receive a comprehensive benefits package including health, dental, vision, 401(k) with company match, generous PTO, and paid holidays.
Requirements:
REQUIRED QUALIFICATIONS AND COMPETENCIES
Education
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
- Equivalent combination of education and experience may be considered.
Experience
- Three to seven years of progressively responsible IT support or systems administration experience.
- Experience should include Microsoft 365 support, user and group administration, and troubleshooting in Windows-based environments.
Certifications
- A+ certification or similar credential preferred.
- Microsoft or CompTIA certifications such as Network+ are a plus.
Technical Proficiency
- Proficiency with Microsoft 365, Active Directory/Entra ID, Windows operating systems, endpoint management tools, and standard Microsoft Office applications.
- Working knowledge of networking fundamentals including DNS, DHCP, VPN, and TCP/IP.
Other Qualifications
- Ability to work independently and collaboratively and communicate clearly with technical and non-technical users.
- Ability to lift and move equipment up to 50 pounds as needed and occasionally provide after-hours or weekend support.
- Experience in multi-site environments and bilingual Spanish skills are helpful but not required.
Core Competencies
- Analytical Problem-Solving: Diagnoses technical issues methodically and develops practical, timely solutions.
- Customer Service Orientation: Supports users professionally and responsively while maintaining strong service standards.
- Communication: Communicates clearly with technical and non-technical audiences in person and in writing.
- Technical Documentation: Documents systems, incidents, and solutions accurately to support continuity and improvement.
- Prioritization and Time Management: Manages competing requests effectively and meets deadlines in a dynamic environment.
- Independent Judgment: Exercises sound decision-making and escalates issues appropriately when needed.
- Teamwork and Collaboration: Works effectively with IT colleagues, business partners, and end users to achieve operational goals.
WORK ENVIRONMENT AND OTHER DETAILS
Expected Hours of Work
This is a full-time exempt position. Standard business hours apply, with occasional extended hours, evening, weekend, or after-hours support required based on operational needs, projects, or system issues.
Travel Requirements
This position is primarily office-based. Occasional travel to other company locations may be required. A valid driver's license and reliable transportation may be preferred depending on business needs.
Physical Demands of the Job
The Team Member is frequently required to sit, talk, hear, use hands and fingers to operate equipment and tools, and reach with hands and arms. The position may require walking, climbing stairs, lifting and moving equipment up to 50 pounds on occasion, multitasking, and tolerating frequent interruptions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
The work is performed primarily in an office setting with a moderate noise level. The team member may also work in equipment rooms, user workspaces, and other operational areas while supporting infrastructure, devices, and end users.
The duties listed above are intended as illustrations of the types of work that may be performed; the omission of specific statements does not exclude them from the position if the work is similar, related, or a logical assignment to the role.
The job description does not constitute an employment agreement between the Company and employee and is subject to change by the Company as the needs of the Company and requirements of the job change.
