Top 304 It support specialist Jobs in Bolingbrook Il

Service Desk Manager/Supervisor - IT Support
Revolution Technologies, LLC —Chicago, IL
- $40 - $60 an hour
- Full-time
- Background check
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Remote Service & Support Technician
Nephrology Associates of Northern Illinois and Indiana —Oak Brook, IL
- $48,000 - $55,000 a year
- Microsoft Outlook
- Mid-level
- Windows
Quick Apply
Technical Support Specialist – Case Management
The GEO Group —Aurora, IL
- From $17.75 an hour
- Full-time
- Spanish
- Microsoft Excel
- Computer literacy
- Paid training
- Health savings account
Technical Field Engineer - Dell experience - Local travel role
PGTEK —Chicago, IL
- $85,000 - $90,000 a year
- Overtime
- No experience needed
- Mid-level
- Bachelor's degree
- Health savings account
- Disability insurance
Quick Apply
IT Specialist / Helpdesk Technician - Remote
Connection —Schaumburg, IL
- Full-time
- Remote
- Azure
- Mid-level
- Windows
9d
IT Support Representative
Neighborhood Loans —Downers Grove, IL
- $65,000 - $85,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Office
- Health insurance
- Dental insurance
Quick Apply
12d
IT Support Desk Technician
AllSaints —Bolingbrook, IL
- $24 - $25 an hour
- Full-time
- Mid-level
- Windows
- Warehouse
- Disability insurance
- Health insurance
Quick Apply
11d
IT support Associate, Ops Tech Solutions (OTS)
Amazon.com Services LLC —Romeoville, IL
- $23.50 - $37.74 an hour
- Full-time
- Windows
- Ability to stand for extended periods
- Entry level
- Paid parental leave
- Health insurance
4d
IT Technician
Monarch Landing —Naperville, IL
- $22 an hour
- Part-time
- Computer literacy
- Windows
- Microsoft Office
- Employee assistance program
- Referral program
1d
IT Help Desk Technician
Dubak Electrical —La Grange, IL
- $50,000 - $60,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Profit sharing
- Paid training
Quick Apply
1d
IT Specialist/AI Tech
Connection —Downers Grove, IL
- Full-time
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Technology Support Specialist (CC:24135)
Valley View Community Unit School District 365U —Romeoville, IL
- $46,000 - $60,000 a year
- Computer science
- Mid-level
- Office
- AD&D insurance
- Disability insurance
1d
Service Desk Support I
HellermannTyton —Romeoville, IL
- Full-time
- Background check
- Clean driving record
- Pass drug screening
Quick Apply
Help Desk Support
PureBit —Aurora, IL
- Research
- Mid-level
IT Support Specialist
Readerlink Distribution Services —Oak Brook, IL
- $19.23 - $36.00 an hour
- Part-time
- Microsoft Outlook
- Office
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
11d
IT Help Desk Analyst
Unilock Chicago, Inc —Aurora, IL
- $60,000 - $70,000 a year
- Mid-level
- Office
- Windows
- Health savings account
- Health insurance
Quick Apply
10d
Entry Level IT Support Specialist
Liberty Creative Solutions —Tinley Park, IL
- From $23 an hour
- Full-time
- Microsoft Outlook
- Communication skills
- Entry level
- Dental insurance
- 401(k)
Quick Apply
Entry Level IT Support with Hands on Experience
L6 technology —Oakbrook Terrace, IL
- $15 - $21 an hour
- Full-time
- Office
- In-person
- Entry level
- Health insurance
- 401(k)
Quick Apply
4d
IT Generalist (Tier 2 Helpdesk)
Metro Infectious Disease Consultants —Burr Ridge, IL
- $68,000 - $75,000 a year
- Full-time
- HIPAA
- Mid-level
- Office
- Profit sharing
- Disability insurance
Quick Apply
Technical Support Specialist 1
Sourcebooks —Naperville, IL
- $23 - $25 an hour
- Full-time
- Hybrid work
- Research
- Mid-level
- Windows
- Health savings account
- AD&D insurance
10d

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it support specialist jobs near bolingbrook il

Service Desk Manager/Supervisor - IT Support

Revolution Technologies, LLC
Chicago, IL

Quick Apply

Job Details

Full-time | Contract
$40 - $60 an hour

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Optimizing workflow processes
Desktop support
Managing technical support teams
Team member evaluation
Content creation for technical audiences
IT management
Managing teams in a customer support role
Workflow management (operations management method)
Coaching
Shift management
Frontline customer support management
Team development
Supervising experience
Bachelor's degree
Desktop (troubleshooting support)
IT support
Mentoring
Technical writing
Desktop administration
Cross-functional collaboration
Project stakeholder communication
Cross-functional communication
Team building
Performance evaluation

Full Job Description

Position: Service Desk Process Analyst - Shift Supervisor

Location: Chicago, IL

Length: Long-term

Interview: 1st round is a Video Interview and 2nd round is an Onsite F2F Interview (Mandatory with no exceptions)

Shift: Onsite

Shift & Schedule Details (using the Pitman Rotation Schedule 2/2/3): 24/7 environment with 12 hours shifts

Job Summary

We are looking to hire a Service Desk Process Analyst Shift Supervisor to provide 24/7 supervisory coverage for our IT Service Desk and Desktop Support teams. These individuals will be accountable for team performance metrics, coaching team members, serve as the primary escalation point during their shift, and lead communications during major incidents.

Ideal Candidate Profile

The ideal candidate has supervised teams across the full spectrum of end-user IT support, not just one narrow function. They understand how a service desk call can become a desktop dispatch, how a new hire onboarding request flows through provisioning and asset management, and how these handoffs break down without clear communication and process. They've seen work from multiple angles and can coach analysts across all of these functions, not just the one they came from.

Calm, Clear Communicator Under Pressure

This role will be the voice of IT during major incidents. Supervisors draft and send written and verbal communications to the entire organization in real time during a major incident. Candidates must show they can:

1. Translate technical details into clear, jargon-free written updates for both business stakeholders and mass communications to the entire organization

2. Communicate confidently with both technical subject matter experts and executive leadership

3. Stay composed and precise when urgency is high and information is incomplete

Developer of People

Our team members are capable but have lacked consistent guidance. We don't need someone who monitors dashboards and tells people to work harder. We need someone who works alongside the team and coaches. Candidates must show they can:

1. Observe work patterns, identify skill gaps, and provide hands-on coaching and mentoring

2. Listen to challenges and remove obstacles that slow the team down

3. Hold people accountable through support and conversations, not just metrics

4. Invest in growing each analyst's capabilities over time

Team Oriented Problem Solver

Individual metrics don't move the needle if the team isn't succeeding together. We need supervisors who think beyond their own shift. Candidates must show they can:

1. Identify opportunities to optimize how work flows across shifts (e.g., tasks that can be completed overnight when call volumes are low)

2. Proactively seek additional responsibilities that benefit the overall operation

3. Share insights and improvements across shifts and support groups rather than working in a silo

Thank you,

Pay: $40.00 - $60.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Vision insurance

Education:

Bachelor's (Preferred)

Experience:

IT management: 4 years (Required)
Shift management: 4 years (Required)
IT support: 4 years (Required)
Mentoring: 4 years (Required)
Desktop support: 5 years (Required)

Location:

Chicago, IL 60612 (Required)

Ability to Commute:

Chicago, IL 60612 (Required)

Work Location: In person

Quick Apply

Refine Your Search

it support specialist jobs in bolingbrook il

Service Desk Manager/Supervisor - IT Support

Remote Service & Support Technician

Technical Support Specialist – Case Management

Technical Field Engineer - Dell experience - Local travel role

IT Specialist / Helpdesk Technician - Remote

IT Support Representative

IT Support Desk Technician

IT support Associate, Ops Tech Solutions (OTS)

IT Technician

IT Help Desk Technician

IT Specialist/AI Tech

Technology Support Specialist (CC:24135)

Service Desk Support I

Help Desk Support

IT Support Specialist

IT Help Desk Analyst

Entry Level IT Support Specialist

Entry Level IT Support with Hands on Experience

IT Generalist (Tier 2 Helpdesk)

Technical Support Specialist 1

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