Top 29 Help desk Jobs in Bolivia, Nc

Field Service Engineer
TeamLogic IT —Wilmington, NC
- $55,000 - $75,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
Quick Apply
Tier 1 IT Support Technician — Wilmington, NC (Onsite)
Atlantic Computer Services —Wilmington, NC
- $21.63 - $25.00 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health savings account
- Paid holidays
Quick Apply
Field Service Engineer
TeamLogic IT —Wilmington, NC
- $55,000 - $75,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
Quick Apply
9d
HELP DESK SUPPORT TECHNICIAN
Liberty Health —Wilmington, NC
- Full-time
- Analysis skills
- Driver's License
- Experience equivalent to degree accepted
Quick Apply
Technology Support Analyst
Skadden, Arps, Slate, Meagher & Flom LLP & Affiliates —Wilmington, NC
- $80,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Health insurance
- Dental insurance
School Technology Technician
Brunswick County Schools —Bolivia, NC
- $3,908.82 - $4,709.82 a month
- Full-time
- School experience
- Laboratory
- Classroom
- Health insurance
- Dental insurance
Quick Apply
8d
School Technology Technician
Brunswick County School District —Bolivia, NC
- $3,794.97 - $5,440.13 a month
- Full-time
- Entry level
13d
Tier 1 Support Technician
CW IT SUPPORT INC —Wilmington, NC
- $35,000 - $40,000 a year
- Entry level
- Profit sharing
- Paid training
Quick Apply
Sales & Technical Support Specialist
Total Computer Solutions —Shallotte, NC
- $15 - $18 an hour
- Email
- Background check
- Driver's License
- In-person
- Dental insurance
- Tuition reimbursement
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Computer (IT) Field Technician, Wilmington, NC
COMPUtek Dental Systems —Wilmington, NC
- $23 - $24 an hour
- Full-time
- Background check
- Dental office
- Mid-level
- Paid holidays
Quick Apply
5d
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Shallotte, NC
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
Level 2 Support Technician MSP
CW IT SUPPORT INC —Wilmington, NC
- $45,000 - $60,000 a year
- 8 hour shift
- Hybrid work
- Office
- Windows
- High school diploma or GED
- Profit sharing
- Paid training
Quick Apply
Area Technical Coordinator
New Hanover County Schools —Wilmington, NC
- Full-time
- Mid-level
- Driver's License
- Experience equivalent to degree accepted
Level 3 IT Project Technician
CW IT SUPPORT INC —Wilmington, NC
- $65,000 - $95,000 a year
- 8 hour shift
- Hybrid work
- Azure
- Mid-level
- Office
- Paid training
- Disability insurance
Quick Apply
Systems Analyst
Anza Mortgage Insurance Corporation —Wilmington, NC
- Full-time
- English
- Java
- SQL
- Health insurance
- Dental insurance
Quick Apply
1d
26-27 School IT Support Specialist (part-time)
Girls Leadership Academy of Wilmington —Wilmington, NC
- Part-time
- School experience
- Google Workspace
- Computer science
Quick Apply
45Drives Solutions Specialist (USA)
Protocase Inc./45Drives Ltd. —Wilmington, NC
- $50,000 - $70,000 a year
- Full-time
- Mid-level
- Office
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Response and Resolution Engineer II
MegaCorp Logistics —Wilmington, NC
- Online Application
- Azure
- Mid-level
- Office
- Disability insurance
- Health insurance
2h
COSS Support Specialist
North Carolina State University —Wilmington, NC
- $32,562 a year
- Full-time
- Mid-level
1d
45Drives Technical Service Team Lead
Protocase Inc./45Drives Ltd. —Wilmington, NC
- $65,410 - $80,100 a year
- Full-time
- Computer science
- Computer Science
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply

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Field Service Engineer

TeamLogic IT -
Wilmington, NC

Quick Apply

Job Details

Full-time
$55,000 - $75,000 a year

Qualifications

Equipment service recordkeeping
Linux support
Technical documentation
In-person customer service
Hardware maintenance
VoIP administration
Windows
Network infrastructure
Maintenance activity documentation
Schedule management
VoIP
Networking equipment (troubleshooting support)
macOS
Windows support
Linux
Hardware diagnostics
Field engineering

Full Job Description

Come and join a 20-year-old, fastest-growing IT Managed Services company. We have open positions at various levels throughout our organization.

About TeamLogic IT Assist
We’re a 100-person, $22M managed services provider operating across PA, NJ, NC, and FL. Our culture is built on Empathy, Transparency, and Data-Driven Decision-Making, and our mission is simple: Make fans of clients, co workers, and vendors. For three years in a row, we’ve been named Best Place to Work in PA, and we proudly maintain a 98% CSAT and 89 NPS.

Our Motto is simple yet powerful:
MAKE FANS OUT OF OUR CLIENTS
MAKE FANS OUT OF OUR VENDORS
FANS OUT OF EACH OTHER

We pride ourselves on creating a family-oriented culture and a clear career path for every employee. We invest all our energy into ensuring that you achieve your career goals. We’re especially proud of our Glassdoor review rating of 5.0, derived from authentic employee testimonials.
Check it out yourself. https://www.glassdoor.com/Reviews/TeamLogic-IT-Newtown-Reviews EI_IE222125.0%2C12_IL.13%2C20_IC1152654.htm
Company Website: Managed IT Services https://www.manageditservices.com/

Overview

The Field Services Engineer plays a vital role in delivering technical escalation support and on-site service for our customers. This hybrid role involves resolving escalated IT issues from the Remote Services team and traveling to customer locations for hands-on support, including troubleshooting, break/fix repairs, and new equipment installations. The ideal candidate will have a strong technical background in hardware, software, and network systems, with excellent customer service skills to ensure seamless service and high client satisfaction.

Key Responsibilities

Technical Escalation Support:

o Act as a primary escalation point for the Remote Services Team, providing in-depth troubleshooting and resolution for complex hardware, software, and network issues.
o Collaborate with Network Operationas and Technical Account Management teams to resolve advanced technical problems and implement solutions effectively.

On-Site Service and Support:

o Perform on-site diagnostics, repairs, system upgrades, and deployments of new equipment at customer locations.
o Assist in IT project implementations, including network installations, hardware deployments, and VoIP setup.
o Train end-users on new systems and ensure customer satisfaction by addressing their questions and concerns.

Customer Relations:

o Build and maintain strong client relationships, understand customer needs, and provide professional and courteous service.
o Proactively seek feedback from clients to ensure a positive experience and communicate any customer insights to internal teams to improve service quality.

Documentation and Reporting:

o Document all activities, site visits, and solutions in the PSA system (Autotask) to maintain accurate service records.
o Provide feedback and insights to Remote Services and other technical teams to enhance service delivery and support continuous improvement efforts.

Time and Schedule Management:

o Efficiently manage time to handle on-site visits, including the flexibility to travel on short notice as required to meet Service Level Agreement (SLA) commitments.
o Coordinate with dispatchers to optimize scheduling and handle a dynamic workload effectively.

Position Requirements

Education:

o An associate or bachelor’s degree in information technology, Computer Science, or a related field is preferred.
o Alternatively, 3 or more years of professional experience in technical support, IT services, or a field engineering role.

Technical Skills:

o Strong troubleshooting skills in hardware, software, and network systems.
o Experience working with Windows, Mac, and Linux operating systems.
o Proficiency in network hardware (e.g., routers, switches, firewalls) and familiarity with VoIP technologies.

Additional Skills:

o Excellent customer service and communication skills, with a strong focus on customer satisfaction.
o Ability to work independently and manage a flexible schedule, including travel.
o Strong documentation skills to record activities and solutions thoroughly and accurately.

Preferred Qualifications

Prior experience with PSA systems, such as Autotask, for documentation and service tracking.
Certifications in relevant technical areas (e.g., CompTIA A+, Network+, or similar) are advantageous.

Physical Requirements

Ability to lift and carry equipment weighing up to 50 pounds as needed for on-site support and installations.

Work Environment
This is a hybrid role that involves both remote support and on-site visits to client locations. The position requires flexibility to travel on short notice to meet SLA commitments and provide timely customer support.

Application Process
Interested candidates should submit their resume and a cover letter detailing relevant experience and qualifications.

TeamLogic IT is committed to creating a diverse environment and is proud to be an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, age, sex, disability, genetic information, veteran status, sexual orientation, gender identity, or any other status protected under applicable federal, state, or local laws. We encourage all qualified candidates to apply and join our inclusive and welcoming team.

Job Type: Full-time

Pay: $55,000.00 - $75,000.00 per year

Application Question(s):

Will you be able to relocate to be within reasonable commuting distance from Wilmington, NC 28405?
Please list 2-3 dates and time ranges that you could do an interview.
What will be your expected salary, or provide us a range annually?

Experience:

Onsite Support: 3 years (Required)
Network engineering: 3 years (Required)

Willingness to travel:

75% (Required)

Work Location: In person

Quick Apply

Refine Your Search

help desk jobs in bolivia, nc

Field Service Engineer

Tier 1 IT Support Technician — Wilmington, NC (Onsite)

Field Service Engineer

HELP DESK SUPPORT TECHNICIAN

Technology Support Analyst

School Technology Technician

School Technology Technician

Tier 1 Support Technician

Sales & Technical Support Specialist

Computer (IT) Field Technician, Wilmington, NC

Seasonal, Operations Technical Specialist (Part Time)

Level 2 Support Technician MSP

Area Technical Coordinator

Level 3 IT Project Technician

Systems Analyst

26-27 School IT Support Specialist (part-time)

45Drives Solutions Specialist (USA)

Response and Resolution Engineer II

COSS Support Specialist

45Drives Technical Service Team Lead

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