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Receptionist

UNC Health Appalachian
Boone, NC

Apply Now

Job Details

Full-time
From $16.45 an hour
19 hours ago

Benefits

403(b) matching
Health savings account
Health insurance
Dental insurance
Tuition reimbursement
Vision insurance
403(b)

Qualifications

Computer operation
Patient scheduling systems
Phone communication
BLS Certification
Greeting customers
HIPAA
Assisting medical staff
Phone call screening
Medical scheduling
High school diploma or GED
Medical records
Health insurance knowledge
Desktop applications
Health information regulatory compliance
Organizational skills
Cleaning
Infection control regulations
Handling patient inquiries
Clinical confidentiality policies
Document management
Managing patient records
Medical terminology
Communication skills
Entry level
File organization
Time management
Office record organization
Customer data entry

Full Job Description

Clinic Receptionist

Location: Boone, North Carolina | Full-Time
Department: Clinic/Outpatient Services
Compensation: Starting at $16.45/hour based on education, experience, certification, and internal equity
Status: Non-Exempt

Why You’ll Love Working Here

As a Clinic Receptionist at UNC Health Appalachian, you play a vital role in creating a welcoming, organized, and compassionate patient experience. You’ll support smooth clinic operations by serving as the first point of contact—whether greeting patients, coordinating schedules, or facilitating communication between clinical teams.

Working in the heart of the Blue Ridge Mountains, you’ll enjoy a supportive workplace culture rooted in teamwork, respect, and community.

Benefits include:

Comprehensive medical, dental, and vision insurance
Health Savings Account (HSA) participation
Supplemental insurance offerings (life, disability, accident, hospital indemnity, critical illness, legal, identity theft, etc.)
Tuition reimbursement, student loan refinancing, and college savings programs
403(b) retirement plan with employer match

Lifestyle perks:

Boone offers hiking, biking, kayaking, skiing, breweries, dining, arts, and outdoor recreation
Access to top-rated public schools and Appalachian State University
Nationally recognized as one of the best small towns to live, work, and explore

Benefits begin the first of the month following 60 days of employment from new-hire orientation.

What You’ll Do as a Clinic Receptionist

Greet patients and visitors warmly, ensuring a positive and professional first impression
Answer incoming phone calls, provide accurate information, and route inquiries appropriately
Schedule appointments, verify insurance, and maintain accurate patient records
Perform administrative duties, including data entry, filing, and document organization
Maintain strict HIPAA compliance and protect patient privacy at all times
Support efficient patient flow by coordinating with clinical team members
Maintain a clean, organized, and welcoming front desk and waiting area
Deliver exceptional customer service that reflects UNC Health Appalachian’s mission, vision, and values

Qualifications

Education

High School Diploma or GED preferred, but not required

Experience

One (1) year of experience in a medical or clinic setting preferred

Licensure / Certification

Basic Life Support (BLS) through the American Heart Association preferred, but not required

Knowledge, Skills & Abilities

Strong communication, customer service, and interpersonal skills
Proficiency with computers, scheduling systems, and office applications
Knowledge of HIPAA and patient privacy regulations
Familiarity with medical terminology preferred
Excellent organization, attention to detail, and time-management skills
Ability to remain flexible and calm in a fast-paced environment

Physical Demands

Prolonged sitting while performing front desk and computer-based work
Occasional standing when assisting patients at reception
Minimal lifting of files, office supplies, or equipment
Frequent keyboard use and computer screen time
Adequate vision to read documents and electronic records

Working Conditions

Indoor, climate-controlled clinical office environment
Frequent interaction with patients, families, staff, and providers
Moderate noise level typical of healthcare settings
Primarily weekday schedule, with occasional evenings, weekends, or holidays depending on clinic needs
Adherence to safety, infection-control standards, and organizational policies

About UNC Health Appalachian
It's official - UNC Health Appalachian earned an "A" in the fall 2023 Leapfrog Patient Safety Grades! UNC Health Appalachian, the leader for healthcare in the High Country, comprises three hospitals, 13 medical practices, Seby B. Jones Regional Cancer Center, The Rehabilitation Center, and Appalachian Regional Healthcare Foundation. UNC Health Appalachian stays committed to promoting health in the High Country, enhancing quality of life, and simply “making life better.”

About UNC Health
UNC Health is a state entity and an affiliated enterprise of the University of North Carolina system, comprised of 14 hospitals, 18 hospital campuses and more than 500 clinics along with the clinical patient care programs of the UNC School of Medicine (SOM). It exists to improve the health and well-being of North Carolinians and others we serve and to further the teaching mission of the University of North Carolina SOM. Over the past three years, UNC Health has provided more than $400 million in uncompensated or charity care to the citizens of North Carolina. Our hospitals have received numerous awards and recognition for quality care, patient safety and the overall patient experience. For more information, please visit unchealth.org.

UNC Health Appalachian embraces diversity and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We value a workforce that reflects a variety of backgrounds and perspectives, as it enhances our ability to provide outstanding care. We welcome and encourage applications from candidates of all backgrounds and experiences. UNC Health Appalachian is committed to providing a fair and inclusive hiring process and a workplace where all team members feel respected and empowered. If you require accommodations during the application process, please contact us.

Employment at UNC Health Appalachian is contingent upon successful completion of a background and drug screen. For accommodations or additional information, contact [email protected].

Location: UNC Health Appalachian · App Reg Internal Medicine Spec
Schedule: Full-time, Days, 8:00am-5:00pm Monday thru Friday

Apply Now

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Clinic Receptionist

Why You’ll Love Working Here

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