Serves as the first line supervisor for all Community Service Aides (CSAs). Responsibilities include processing complaints, scheduling staff, reviewing reports, participating in hiring and training activities, and assisting with the planning and resource allocation for special events.
Essential Duties and Responsibilities - The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description
- Supervises, manages, and evaluates assigned employees and makes decisions about hiring, and discipline of employees; prioritizes and assigns work; develops and oversees employee work schedules and approves time away from work; provides and/or facilitates employee training and development; addresses employee concerns and/or problems; counsels and/or disciplines as appropriate; completes employee performance appraisals; determines or makes recommendations regarding new hire salaries; and acts as liaison between employees and management.
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Monitors the dispatch screen and ensures employees are responding to calls for service.
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Works directly with patrol sergeants to ensure proper allocation of resources.
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Ensures the thoroughness and accuracy of employees’ reports and citations.
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Assists with planning and resource allocation for special events.
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Leads the field training process for Community Service Aides (CSAs).
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Regular attendance is a necessary and essential function.
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Performs other duties as assigned.
Supervisory Responsibilities
Work requires supervising and monitoring performance for a regular group of employees (2 or more full-time employees) including providing input on hiring, issuing formal discipline and conducting performance evaluations, and realigning work as needed. Such authority is not merely of a routine or clerical nature, but requires the use of independent judgment.
Human Collaboration and Job Impact - This area describes the personal interaction with others outside direct reporting relationships as well as the impact the job has on organization, the department or unit objectives, the output of services, or employee or public satisfaction
- Interactions and communications may result in recommendations regarding policy development and implementation. May also evaluate customer satisfaction, develop cooperative associations, and utilize resources to continuously improve customer satisfaction.
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Interactions have limited impact on the organization in terms of time, money, or public/employee relations.
Fiscal Responsibility
- Position has limited fiscal responsibility.
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May assist in the collection of data in support of recommendations for departmental budget allocations. May monitor work unit or program/promotional level budget and expenditures.
Education and Experience - An equivalent combination of education, training and experience will be considered
Education and Experience
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High School diploma or equivalent required.
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1 to 3 years of related experience.
Required Licenses or Certifications
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Valid driver’s license required.
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Missouri Uniform Law Enforcement System (MULES) certification within six months of hire.
Knowledge, Skills and Abilities which may be representative, but not all-inclusive of those commonly associated with this position
Knowledge of:
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Relevant local and state laws and ordinances.
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Basic business English usage, including the meaning and spelling of words, rules of composition, and grammar.
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General office practices and administrative procedures, records management, and administration techniques and procedures.
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Common business software applications such as Microsoft Office.
Skill in:
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Monitoring and assessing the performance of employees or organizations to make improvements or take corrective action.
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Communicating verbally and in writing to meet the needs of the audience.
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Applying active listening and asking questions for understanding.
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Operating police vehicles and equipment safely and efficiently.
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Preparing and maintaining detailed and accurate police reports.
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Maintaining attention to detail.
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Organizing and managing time effectively.
Ability to:
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Effectively plan and delegate the work of others and to train and/or supervise the work of others.
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Apply logic and reasoning to evaluate the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
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Process and handle confidential information with discretion,
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Handle difficult and stressful situations with professional composure and maintain effective interpersonal relationships.
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Provide high levels of effective customer service.
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Work independently with minimal supervision.
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Render credible testimony.
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Multitask and prioritize workload.
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Regularly use a computer, software, phone and related office equipment.
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Pass a Criminal Justice Information Services background check.
Work Environment – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job
Work Environment
- Office or similar indoor environment – Frequently or Often
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Outdoor environment – Sometimes
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Street environment (near moving traffic) – Sometimes
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Right of way environment – Sometimes
Exposures
- Individuals who are hostile or irate – Sometimes
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Individuals with known violent backgrounds – Sometimes
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Extreme cold (below 32 degrees) – Sometimes
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Extreme heat (above 100 degrees) – Sometimes
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Communicable diseases – Sometimes
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Loud noises (85+ decibels such as heavy trucks, jack hammers, construction) – Sometimes
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- This position is relatively free from unpleasant environmental conditions or hazards and is generally sedentary.
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Incumbents may be required to exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Hours/Days
Generally Monday thru Friday 8 hour shifts between the hours of 7am-6pm
Starting Salary
$25.82-$31.75 per hour (commensurate w/ experience) and shift differential of $1.00 per hour for all hours worked between 6 pm to 6 am.
Number of Positions Available
1
Deadline to Apply
06/12/2026
Special Instructions to Applicants
This position is housed within the Patrol Support Division of the Operations/Patrol Bureau.
Applicants must pass an extensive law enforcement criminal background check.
Notice to Applicants
Individuals needing accommodation to apply may call 573.874.CITY (2489)
TTY: 711 (MO RELAY)
THE CITY OF COLUMBIA IS A MERIT, AFFIRMATIVE ACTION, EQUAL OPPORTUNITY EMPLOYER: MALE / FEMALE
THE CITY OF COLUMBIA REQUIRES PRE-EMPLOYMENT DRUG TESTING
The City of Columbia participates in the federal E-Verify work authorization program
