Position Summary
The Human Resources Generalist serves as a key operational partner in supporting approximately 400 team members across multiple hospital locations. This role is responsible for delivering high-impact HR services that support employee relations, compliance, recruitment, onboarding, and organizational culture. The HR Generalist works closely with the HR Director and hospital leadership to ensure policies, processes, and programs are executed consistently and effectively.
This position requires strong judgment, discretion, problem-solving skills, and the ability to manage multiple priorities in a fast-paced veterinary specialty and emergency environment.
The Culture at NSV
We are an ER and specialty veterinary hospital group that is privately owned and has successfully completed 26 years providing excellent care in emergency medicine and almost every specialty to the central New Jersey, and as of last year, Philadelphia area. We look to improve the communities we serve by helping as many ill and injured patients as possible and we are committed to being the best in our community, being financially committed to our growing our hospital and team, and fostering a work environment that promotes lifelong careers for our team. We hold employee wellness events every quarter to promote a good work life balance and healthy living and we also give back to our community by hosting CE workshops every month, donating to local causes, and hosting events to raise money and donations for the needs of the community. We also believe our work benefits from the diverse perspectives of our employees and so we promise to provide a safe and comfortable working environment to ensure everyone's wellbeing, acceptance, and respect.
NorthStar VETS exists for one fundamental purpose: to improve the quality of life for our patients, clients, family veterinarians, and our staff. We do this by adhering to a set of core values that guide every aspect of what we do - and how we do it - that translates into our "CPETS" philosophy:
· Compassion
o We will interact with our clients, patients and community with kindness and empathy.
· Professionalism
o We will conduct ourselves in a moral and responsible manner and treat our clients, patients and colleagues with respect and integrity.
· Excellence
o We will provide the highest-quality care and state-of-the-art knowledge in the practice of veterinary medicine.
· Teamwork
o The staff at NorthStar VETS®, along with our clients and their family veterinarians, will work as a cohesive unit by recognizing the equal contributions and value of every team member.
· Service
o We are dedicated to exceeding our clients' expectations through timely and effective communication, exemplary customer service, outstanding patient care and promoting a learning environment.
Primary Responsibilities (Highest Impact / Strategic HR Functions)
1. Employee Relations & Performance Management
- Partner with managers to address employee relations matters, including employee concerns, investigations, mediations, performance improvement plans (PIPs), and corrective action documentation.
- Provide coaching and guidance to managers to ensure consistent and fair application of policies.
- Identify patterns in employee relations concerns and escalate trends to the HR Director to develop proactive solutions.
- Support a culture of accountability, professionalism, and respectful communication across all hospital locations.
2. Leave Administration & Workplace Accommodations
- Process and manage all leaves of absence, including FMLA, medical leave, and personal leave.
- Coordinate and administer ADA accommodation requests, engaging in the interactive process with employees and managers.
- Maintain trackers for staff transitions, leaves, FMLA, light duty assignments, and return-to-work timelines.
- Process and manage workers’ compensation claims and coordinate injury investigations in partnership with management.
- Ensure documentation and compliance with all federal and state regulations.
3. Recruitment & Talent Acquisition Operations
- Run and facilitate weekly recruiting meetings for NorthStar.
- Maintain and update the Applicant Tracking System (ATS) to ensure accurate candidate records.
- Plan and coordinate interviews for visiting candidates, including scheduling logistics and onsite coordination.
- Approve and remove job postings within the HRMS system.
- Complete all pre-hire processes, including:
- Background checks
- Drug screens
- Licensure and credential verifications
- Reference checks (as applicable)
- Prepare and distribute offer letters and compensation increase requests for the PASE location.
4. Onboarding & Offboarding
- Provide orientation for all new team members across all locations.
- Manage onboarding steps including documentation, system access, compliance requirements, and hospital integration.
- Handle offboarding processes including exit documentation, system updates, and transition coordination.
- Maintain accurate trackers for staff transitions.
Operational & Compliance Responsibilities
5. HR Operations & Inbox Management
- Monitor and respond to all NSV and PASE HR inbox communications.
- Diagnose HR-related issues and resolve concerns with appropriate support from the HR Director.
- Identify recurring issues and escalate trends to leadership to support process improvement.
6. Regulatory Compliance & Reporting
- Support compliance with OSHA regulations and workplace safety documentation.
- Coordinate and complete EEO-1 reporting requirements.
- Assist in ensuring HR practices align with federal, state, and local employment laws.
7. Rabies Vaccine Program Coordination
- Plan and schedule the annual rabies vaccination and titer program across all locations.
- Coordinate logistics with medical teams and vendors.
- Maintain compliance documentation.
Administrative & Culture-Building Responsibilities
8. Workplace Resources & Facilities Tracking
- Maintain uniform allowance records for each employee and coordinate distribution through the uniform store.
- Maintain locker tracking logs; assign lockers at onboarding and remove assignments upon termination.
9. Engagement & Wellness Initiatives
- Plan and coordinate engaging team-building activities and wellness events across locations.
- Support initiatives that promote employee morale, retention, and organizational culture.
Qualifications
- Bachelor’s degree in Human Resources, Business Administration, or related field preferred.
- 3-5 years of progressive HR experience required.
- Experience in multi-site environments strongly preferred.
- Knowledge of FMLA, ADA, OSHA, workers’ compensation, and general employment law.
- Experience using HRIS/HRMS systems.
- Strong organizational skills with the ability to manage multiple priorities.
- Excellent written and verbal communication skills.
- High level of discretion and professionalism.
Core Competencies
- Sound judgment and problem-solving
- Attention to detail and compliance accuracy
- Ability to handle sensitive matters with discretion
- Strong interpersonal and mediation skills
- Process improvement mindset
- Ability to identify trends and escalate appropriately
- Collaborative and team-oriented approach
Physical Requirements Prolonged periods of sitting and working at a computer.
- Occasional standing and walking throughout hospital locations.
- Ability to lift up to 20 pounds occasionally.
- Ability to travel between hospital locations as needed.
- Ability to respond to urgent situations in a fast-paced clinical environment.
Salary Range & ClassificationFLSA Classification: Exempt
NorthStar VETS and PASE are proud to be Equal Opportunity Employers. We are committed to creating a diverse and inclusive workplace where all team members are treated with respect and dignity. We provide equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, sex, pregnancy, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, marital status, military or veteran status, or any other protected characteristic under federal, state, or local law. We are dedicated to fostering an environment of professionalism, collaboration, and compassion in support of our patients, clients, and team members.
Pay: $80,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Experience:
License/Certification:
- SHRM Certified Professional or PHR (Preferred)
Work Location: In person
