Top 4 Guest service agent Jobs in Bossier City, La

Front Desk Manager
Extended Studio Suites Hotel Front Desk Agent —Bossier City, LA
- $13 - $16 an hour
- Full-time
- Bilingual
- Mid-level
- Hotel
Quick Apply
2d
Front Desk Associate
Bayou Hospitality SH LLC —Shreveport, LA
- $11 - $13 an hour
- Full-time
- Residential
- Hotel
- Entry level
Front Office Assistant Manager (Hotel) - Bossier City
Live! Casino & Hotel Louisiana —Bossier City, LA
- Full-time
- 5 years
- Mid-level
- Hotel

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guest service agent jobs near bossier city, la

Front Desk Manager

Extended Studio Suites Hotel Front Desk Agent
Bossier City, LA

Quick Apply

Job Details

Full-time
$13 - $16 an hour
2 days ago

Qualifications

Bilingual
Resort experience
Managing teams in a customer support role
Phone communication
Night audit
Direct client contact
Managing hospitality teams
Hotel emergency procedures
Property management systems (PMS)
Telephone systems
Multi-line phone systems
Hospitality online booking platforms
Hotel and accommodations guest complaints handling
OPERA
Hotel safety procedures
Office phone management

Full Job Description

Job Overview

We are seeking a dynamic and energetic Front Desk Manager to lead our front office operations with enthusiasm and professionalism. In this pivotal role, you will be the first point of contact for our guests, ensuring their experience is seamless, welcoming, and memorable. Your leadership will drive exceptional customer service, streamline front desk procedures, and uphold the highest standards of hospitality management. If you thrive in a fast-paced environment and possess a passion for guest relations, this opportunity is perfect for you to make a positive impact every day!

Responsibilities

Oversee daily front desk operations, including check-in/check-out procedures and guest inquiries
Lead and motivate front desk staff to deliver outstanding customer service with a friendly and professional attitude
Manage reservations using hospitality reservation systems and property management systems (PMS) such as OPERA or similar platforms
Handle multi-line phone systems with excellent phone etiquette, addressing guest needs promptly and efficiently
Coordinate guest services, including special requests, room assignments, and resolving any issues with proactive problem-solving skills
Conduct night audits to ensure financial accuracy and complete daily reports in compliance with hotel policies
Enforce hotel emergency procedures to ensure safety and security for all guests and staff

Requirements

Proven experience in hospitality management or hotel front desk operations, preferably with resort experience
Strong knowledge of hotel management systems such as InnSoft or equivalent property management software
Exceptional customer service skills with the ability to communicate effectively in multiple languages; bilingual abilities are highly valued
Familiarity with hotel emergency procedures, guest relations, and customer service problem-solving techniques
Ability to manage multi-line phone systems, demonstrate excellent phone etiquette, and handle client communication professionally
Previous experience with night audit processes and handling guest complaints or concerns efficiently
Hospitality background with a focus on guest services, front desk operations, and hotel management principles

Join us in creating an inviting environment where every guest feels valued! We are committed to fostering a vibrant workplace that celebrates diversity and encourages growth. This paid position offers an exciting opportunity to develop your hospitality career while delivering exceptional experiences to our guests.

Pay: $13.00 - $16.00 per hour

Work Location: In person

Quick Apply

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guest service agent jobs in bossier city, la

Front Desk Manager

Front Desk Associate

Front Office Assistant Manager (Hotel) - Bossier City

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