Top 17 application support analyst Jobs in boston, ma

Technology Support Analyst
Skadden, Arps, Slate, Meagher & Flom LLP & Affiliates —Boston, MA
- $80,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Health insurance
- Dental insurance
Payroll Business Systems Analyst
MathWorks —Natick, MA
- $147,100 a year
- Hybrid work
- Customer service
- Office
- 3 years
- 401(k) matching
Analyst / Senior Analyst, Client Success
Curinos Inc —Waltham, MA
- $75,000 - $94,000 a year
- Hybrid work
- Mid-level
- Travel
- Training & development
- Health insurance
- Employee assistance program
Quick Apply
PRINCIPAL INSTITUTIONAL RESEARCH ANALYST, Institutional Research
Boston University —Boston, MA
- Part-time
- Computer Science
- Office
- SQL
- Paid holidays
- Tuition reimbursement
Senior Data Management Technical Analyst - Wealth R&D, VP
State Street —Boston, MA
- $120,000 - $202,500 a year
- Full-time
- Azure
- Computer Science
- 5 years
- Disability insurance
- Health insurance
Senior Project Management Analyst (Aetna Dental/Vision)
CVS Health —Boston, MA
- $46,988 - $112,200 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
6d
Actualization Analyst
Global Partners —Waltham, MA
- $63,300 - $88,600 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Dental insurance
7d
Client Solutions Business Analyst
State Street —Quincy, MA
- $65,000 - $113,750 a year
- Full-time
- Microsoft Excel
- Mid-level
- Analysis skills
- Disability insurance
- Health insurance
3d
IT Business Analyst, Assistant Vice President
State Street —Quincy, MA
- $80,000 - $140,000 a year
- Full-time
- 7 years
- Computer Science
- SQL
- Disability insurance
- Health insurance
Senior Financial Business Systems Analyst - Coupa
Snyk —Boston, MA
- $105,000 - $130,000 a year
- Full-time
- 7 years
- Salesforce
- Mentoring
- Paid parental leave
- Disability insurance
8d
Business Systems Analyst
Harvard University —Cambridge, MA
- Full-time
- Hybrid work
- Mid-level
- SQL
- Analysis skills
- Commuter assistance
- Health insurance
1d
Sales Operations Analyst II
Samsung HME America Inc —Danvers, MA
- Full-time
- Microsoft Outlook
- Marketing
- Bachelor of Science
- AD&D insurance
- Disability insurance
Quick Apply
Principal SAP IT Business Analyst
SHINE SPECT USA LLC —North Billerica, MA
- $150,000 - $170,000 a year
- Extended hours
- 7 years
- Bachelor's degree
- Senior level
Client implementation Analyst, Alpha Performance, Assistant Vice President
State Street —Quincy, MA
- $80,000 - $140,000 a year
- Full-time
- 5 years
- Bachelor's degree
- Travel
- Disability insurance
- Health insurance
Integration Analyst - GlobalLINK, Vice President
State Street —Boston, MA
- $110,000 - $188,750 a year
- Full-time
- Computer Science
- Bachelor's degree
- Senior level
- Disability insurance
- Health insurance
2d

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Technology Support Analyst

Skadden, Arps, Slate, Meagher & Flom LLP & Affiliates -
Boston, MA

Apply Now

Job Details

Full-time
$80,000 - $90,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Customer communication
Mobile device support
Employee relationship building
High school diploma or GED
Security systems knowledge

Full Job Description

We invite you to review our current business services professionals openings to learn about the opportunities available across the firm.

About Us

Skadden, Arps, Slate, Meagher & Flom LLP has forged a reputation as one of the most prestigious law firms in the world. Relying on innovation, intellect, teamwork and tenacity, our lawyers deliver the highest quality advice and novel solutions to our clients’ legal issues. We are known for handling the most complex transactions, litigation/controversy issues, and regulatory matters, as well as for the strong partnerships we build with clients and each other. Our attorneys, who reflect a broad range of experiences and perspectives, work together seamlessly across 50-plus practices and 21 offices in the world’s major financial centers.

The Opportunity

We are seeking a Technology Support Analyst to join our Firm. This position will be based in our Boston office (hybrid). The Technology Support Analyst provides technology support to the local office for areas including software, hardware, infrastructure, network services, mobile and remote services, audio visual, telephone and security systems. They provide a high level of customer service, accurate reporting and team work with other local technology professionals as well as the Firm's central resources in White Plains. Additionally, they work under the direction of Senior Technology Support Analyst, Technology Support Supervisor, Technology Manager, and Regional Technology Support Manager.

Responsibilities

Responds to local and central telephone helpline, supports tickets and e-mail, assesses problems and offers assistance, logs all calls into the Firm's call logging systems and resolves or escalates as appropriate.
Provides application support for both local installations and Citrix-based applications.
Assembles, installs, configures, tests, images, troubleshoots and repairs hardware and peripherals, including but not exclusive to computers, printers, scanners, mobile phones and Wi-Fi capable devices, audio visual equipment and software, reprographic and cost recovery network interfaces, security network interfaces and other equipment and applications as required.
Provides assistance and advice on technology allowance purchases for attorneys.
Provides support, troubleshooting and repairs for laptops and desktops.
Assists with remote site access.
Assists with Firm's audio visual set up requirements.
Assists with off-site technology set ups as required.
Maintains data room components, data closets and troubleshoots networking issues in conjunction with the Technology Manager/Supervisor.
Supports all personnel adds, moves and changes.
Services, documents and provides loaner equipment in accordance with Firm policies.
Maintains accurate inventory records.
Establishes and maintains effective working relationships with clients, attorneys and business services professionals.
Ensures the security of the Firm’s systems by understanding the risks and ensuring best practices are followed.
Helps to maintain Firm policies and procedures in relation to computer technology.
Provides basic induction training on technology systems, mobile device usage and basic software usage.
Provides software training based upon modules created by the global training department.
Regular and reliable physical presence to [ex: manage others, meet with clients, use on-site equipment, trouble shoot hardware and software].
Provides a consistent and high level of customer service.
Demonstrates effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others.
Performs frequent physical exertion including: walking, pushing, pulling, repetitive use of both hands, lifting or carrying up to 10 pounds frequently and up to 50 pounds on an occasional basis.
Manages Firm resources responsibly.
Complies with and understands Firm operation, policies and procedures.
Performs other related duties as assigned.

Qualifications

Thorough working knowledge of Microsoft Office Suite, Citrix, Windows and Mac Environments, NetDocuments, iPhone and other mobile devices, DTE, Litera ChangePro, General Desktop Environments, Operating Systems- Windows and Mac
Ability to apply logic, reasoning, analysis and interpretation skills to resolve problems
Ability to maintain continuous concentration, alertness and attention to detail
Basic understanding of hardware and software used for building security systems
Strong customer service skills
Knowledge of relevant Firm computer software programs (e.g., Outlook, Excel, PowerPoint), with the ability to learn new software and operating systems
Demonstrates effective interpersonal and communication skills, both verbally and in writing
Ability to handle multiple projects and shifting priorities
Ability to handle sensitive matters and maintain confidentiality
Ability to organize and prioritize work
Ability to work well in a demanding and fast-paced environment
Ability to work well independently as well as effectively within a team
Flexibility to travel
Flexibility to adjust hours and work the hours necessary to meet operating and business needs

Education and Experience

High School diploma or equivalent
Minimum of three years of related work experience, inclusive of two years of specialized technical training or an equivalent combination of education and experience; and knowledge of current technology applications, hardware, and software

Culture & Life at Skadden

What makes Skadden special is our people and the culture, community and spirit of collaboration we have created. We believe in teamwork and inspiring each other to be our best in an atmosphere that promotes professionalism and excellence in all that we do. We know that inclusion and drawing on the strength of a wide spectrum of talent only make us better and is vital to the firm's success. Our goal is for everyone at the firm to enjoy a challenging career with opportunities for development and growth and to support the well-being of our attorneys and business services professionals.

Benefits

The overall well-being of our team is important to us. We offer generous benefits to help you

achieve wellness in all areas of your life.

Competitive salaries and year-end discretionary bonuses.
Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits.
Generous paid time off.
Paid leave options, including parental.
In-classroom, remote, and on-demand learning and professional development opportunities.
Robust well-being classes and programs.
Opportunities to give back and make an impact in local communities.

For further details, please visit: https://www.skadden.com/careers/staff/employee-benefits

The starting base salary for this position is expected to be within the range listed under Salary Details. Actual salary will be determined based on skills, experience (to the extent relevant) and other-job related factors, consistent with applicable law.

Salary Details

$80,000 - $90,000

EEO Statement

Skadden is an Equal Opportunity Employer. It does not discriminate against applicants or employees based on any legally impermissible factor including, but not limited to, race, color, religion, creed, sex, national origin, ancestry, age, alienage or citizenship status, marital or familial status, domestic partnership status, caregiver status, sexual orientation, gender, gender identity or expression, change of sex or transgender status, genetic information, medical condition, pregnancy, childbirth or related medical conditions, sexual and reproductive health decisions, disability, any protected military or veteran status, or status as a victim of domestic or dating violence, sexual assault or offense, or stalking.

Applicants who require an accommodation during the application process should contact Alex Taylor at (212) 735-2176.

Skadden Equal Employment Opportunity Policy

Skadden Equal Employment Opportunity Policy

Applicants Have Rights Under Federal Employment Law

Applicants Have Rights Under Federal Employment Law

In accordance with the Transparency in Coverage Rule,

Transparency in Coverage

Apply Now

Refine Your Search

application support analyst jobs in boston, ma

Technology Support Analyst

Payroll Business Systems Analyst

Analyst / Senior Analyst, Client Success

PRINCIPAL INSTITUTIONAL RESEARCH ANALYST, Institutional Research

Senior Data Management Technical Analyst - Wealth R&D, VP

Senior Project Management Analyst (Aetna Dental/Vision)

Actualization Analyst

Client Solutions Business Analyst

IT Business Analyst, Assistant Vice President

Senior Financial Business Systems Analyst - Coupa

Business Systems Analyst

Sales Operations Analyst II

Principal SAP IT Business Analyst

Client implementation Analyst, Alpha Performance, Assistant Vice President

Integration Analyst - GlobalLINK, Vice President

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