Top 38 Bilingual call center representative Jobs in Boston, Ma

Call Center Patient Service Representative, Ophthalmology
Beth Israel Lahey Health —Boston, MA
- $20.50 - $27.59 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
2d
Medical Call Center Representative
FENWAY HEALTH —Boston, MA
- $22.62 - $24.87 an hour
- Full-time
- Microsoft Word
- Spanish
- Microsoft Excel
- Paid holidays
- Health insurance
Quick Apply
20h
Customer Service Representative - Remote
Power Finance Texas —Boston, MA
- $20 - $25 an hour
- Full-time
- Remote
- Spanish
- English
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
4d
Customer Service Rep II
NeighborHealth —Revere, MA
- From $21 an hour
- Online Application
- Hybrid work
- Background check
- Spanish
- English
- Opportunities for advancement
Customer Service Rep II-2
NeighborHealth —Revere, MA
- Online Application
- Background check
- Spanish
- English
- Opportunities for advancement
Fares Call Center Representative
LinQ Global Group —Quincy, MA
- Contract
- Spanish
- Writing skills
- English
Patient Access Representative-Hybrid
Beth Israel Lahey Health —Charlestown, MA
- $20.50 - $27.59 an hour
- Full-time
- Bilingual
- Microsoft Excel
- Microsoft Outlook
3d
Call Center Agent Per Diem
Harbor Health Services, Inc. —Dorchester, MA
- $19.50 - $25.58 an hour
- Weekends as needed
- Spanish
- Computer literacy
- English
Quick Apply
Contact Center Representative
BrightonOne —Brighton, MA
- $25.00 - $26.25 an hour
- Full-time
- Spanish
- HIPAA
- High school diploma or GED
Quick Apply
4d
Call Center Rep
Tufts Medical Center —Boston, MA
- $17.00 - $20.77 an hour
- English
- Mid-level
- High school diploma or GED
2d
Call Center Rep Level I
Upham's Community Care —Dorchester, MA
- $18 - $25 an hour
- Part-time
- Spanish
- Experience working with individuals with disabilities
- Computer literacy
- Opportunities for advancement
Quick Apply
Customer Service IT Support Representative
LinQ Global Group —Boston, MA
- Call employer
- Bilingual
- Children
- Organizational skills
Patient Access Representative, Per Diem, Scheduling; Weekdays varying shifts from 7:30a-5p
Beth Israel Lahey Health —Burlington, MA
- $20.50 - $27.59 an hour
- Call employer
- Bilingual
- Microsoft Excel
- Microsoft Outlook
5d
Patient Access Representative – 24 hrs; Sat & Sun 6:30am-7pm
Beth Israel Lahey Health —Peabody, MA
- $20.50 - $27.59 an hour
- 12 hour shift
- Bilingual
- Microsoft Excel
- Microsoft Outlook
5d
Patient Access Representative 40 Hrs, Scheduling; varying shifts between 7am – 5:30pm
Beth Israel Lahey Health —Burlington, MA
- $20.50 - $27.59 an hour
- Full-time
- Bilingual
- Microsoft Excel
- Microsoft Outlook
Call Center Representative
New England ENT & Facial Plastic Surgery —North Andover, MA
- Full-time
- Medical terminology
- Communication skills
- Entry level
- Health insurance
- 401(k)
Quick Apply
Customer Service Agent II Bilingual (Spanish/English $18.50hr/$1 Pay For Performance Remote)
SaviLinx —Lawrence, MA
- $18.50 an hour
- Monday to Friday
- Remote
- 18 years or older
- Spanish
- High school
Quick Apply
5d
Customer Support Specialist
Eastern Bank —Brockton, MA
- From $21 an hour
- Weekends as needed
- Bilingual
- Sales
- Writing skills
Quick Apply
Contact Support Center Representative
ASG —Lawrence, MA
- Weekends as needed
- Hybrid work
- Spanish
- Computer literacy
- English
- Paid holidays
- Disability insurance
Quick Apply
Customer Service Representative - Billing
Quest Diagnostics —Marlborough, MA
- $17.20 an hour
- 8 hour shift
- Remote
- 18 years or older
- Spanish
- Computer literacy
- Employee stock purchase plan
- Disability insurance
Quick Apply

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Call Center Patient Service Representative, Ophthalmology

Beth Israel Lahey Health -
Boston, MA

Apply Now

Job Details

Full-time
$20.50 - $27.59 an hour
2 days ago

Qualifications

High school diploma or GED
Desktop applications

Full Job Description

Boston, MA • Beth Israel Deaconess Medical Center • Full-time • Day

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Directs patient access to the practice by answering, screening and processing a high volume of incoming calls and/or emails in a dedicated call center/workgroup.

Job Description:

Essential Responsibilities:

Answers, screens and processes a high volume of calls in a professional manner. Utilizes and adheres to the phone scripts and guidelines for triaging calls. Asks appropriate questions and uses independent judgment within scope of knowledge and authority to determine the type of appointment, appropriate provider and urgency needed.

Utilizes centralized scheduling system and software applications to schedule appointments. Verifies and updates patients' demographic information and transfers to registration for update as needed. Obtains necessary referrals for scheduled visit and documents in system. Document appropriate payer information, including worker's compensation and auto liability.

Informs patient of necessary preparation for scheduled visit, including providing documents, films and notes from other providers, required preparation and protocol for diagnostic tests and procedures.

Coordinates and interprets multiple data sets required for efficient scheduling of office visits, diagnostic tests and procedures. Coordinates availability of professional services for maximum cost effective utilization of staff, space, equipment and optimal timing for patients and providers. Addresses scheduling problems and concerns with manager to resolve issues.

Records and forwards accurate messages to providers and staff. Triages calls for urgent information or services to appropriate staff. Responds to requests for information or assistance within scope of knowledge and authority. Resolves and responds to provider email requests in an efficient and professional manner.

Required Qualifications:

High School diploma or GED required. Associate's degree preferred.

1-3 years related work experience required.

Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Preferred Qualifications:

Call Center and/or telephone customer service experience

Strong typing skills 40+wpm. Knowledge of medical terminology

Bilingual written and verbal communication skills

Competencies:

Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.

Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.

Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.

Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.

Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.

Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.

Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.

Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature of the Job:
Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally

Pay Range:

$20.50 – $27.59

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

Job details

Employment: Full-time
Hours/Week: 40
Shift: Day
Category: Patient Access
Pay Range: $20.50 - $27.59
FLSA: Non-Exempt
Req ID: JR99316

Apply Now

Refine Your Search

bilingual call center representative jobs in boston, ma

Call Center Patient Service Representative, Ophthalmology

Medical Call Center Representative

Customer Service Representative - Remote

Customer Service Rep II

Customer Service Rep II-2

Fares Call Center Representative

Patient Access Representative-Hybrid

Call Center Agent Per Diem

Contact Center Representative

Call Center Rep

Call Center Rep Level I

Customer Service IT Support Representative

Patient Access Representative, Per Diem, Scheduling; Weekdays varying shifts from 7:30a-5p

Patient Access Representative – 24 hrs; Sat & Sun 6:30am-7pm

Patient Access Representative 40 Hrs, Scheduling; varying shifts between 7am – 5:30pm

Call Center Representative

Customer Service Agent II Bilingual (Spanish/English $18.50hr/$1 Pay For Performance Remote)

Customer Support Specialist

Contact Support Center Representative

Customer Service Representative - Billing

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As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

Job details

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