Top 10548 Business support manager Jobs in Boston, Ma

Manager, Voice of the Customer
Keolis Commuter Services —Boston, MA
- $80,000 - $88,000 a year
- Background check
- 5 years
- Writing skills
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11d
General Manager I
Aramark —Boston, MA
- $96,000 - $110,000 a year
- Sales
- Analysis skills
- Bachelor's degree
- Disability insurance
- Health insurance
9d
Office Manager & Accounts Receivable Specialist
Confidential —Boston, MA
- $75,000 a year
- Full-time
- Spanish
- 5 years
- ERP systems
- Health insurance
- Dental insurance
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Business Development Manager
New Amsterdam Genomics —Cambridge, MA
- $70,000 - $150,000 a year
- Part-time
- Sales
- Mid-level
- Business development
- Health insurance
- Paid time off
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Supply Chain Senior Manager
Vertex Pharmaceuticals —Boston, MA
- $133,600 - $200,400 a year
- Full-time
- Hybrid work
- 6 years
- Bachelor's degree
- Senior level
- Loan repayment program
- Dental insurance
14d
Business Operations Manager, Technical Support Ops
Samsara —Boston, MA
- $106,802.50 - $161,550.00 a year
- Research
- 8 years
- SQL
- Health insurance
- Parental leave
Retail Allocation Manager
LEGO —Boston, MA
- $107,885 - $161,827 a year
- Weekends as needed
- Hybrid work
- Background check
- Pass drug screening
- Office
- Disability insurance
- Family leave
Selling-In Manager
LEGO —Boston, MA
- $107,885 - $161,827 a year
- Online Application
- Hybrid work
- Background check
- Writing skills
- Pass drug screening
- Disability insurance
- Family leave
9d
Administrative Business Partner, Search Ads
Google —Cambridge, MA
- $79,000 - $113,000 a year
- Full-time
- Mid-level
- Office
- 2 years
9d
LN Concerts, Office Manager
Live Nation —Cambridge, MA
- $32.90 - $41.16 an hour
- Full-time
- Inventory management
- Writing skills
- Mid-level
- Health savings account
- Paid holidays
8d
Customer Success Manager
Privy —Boston, MA
- $80,000 - $100,000 a year
- Full-time
- Remote
- Mid-level
- 1 year
- Communication skills
- Paid parental leave
- Dental insurance
Quick Apply
3d
Customer Success Manager
InvoiceCloud —Boston, MA
- $80,000 - $95,000 a year
- Mid-level
- Continuous improvement
- Organizational skills
- Paid parental leave
- Paid holidays
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Senior Customer Success Manager (Remote - MA)
Nodes & Links —Boston, MA
- $140,000 - $155,000 a year
- Full-time
- Remote
- 5 years
- Construction experience
- Senior level
- Health insurance
- 401(k)
Sr. Customer Success Manager
Okta —Boston, MA
- $151,000 - $207,900 a year
- 5 years
- Analysis skills
- Travel
- Health insurance
- Dental insurance
8d
Customer Success Manager
Level Data LLC —Boston, MA
- $70,000 - $80,000 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Travel
- Paid parental leave
- Health insurance
Product Manager
Timely —Boston, MA
- $120,000 - $140,000 a year
- Full-time
- Remote
- Writing skills
- Mid-level
- Agile
- Health insurance
- 401(k)
Customer Success Programs Manager
Anthropic —Boston, MA
- $265,000 - $320,000 a year
- Hybrid work
- Office
- SQL
- Bachelor's degree
- Parental leave
- Flexible schedule
Account Manager
Alliant Insurance Services —Boston, MA
- $110,000 - $120,000 a year
- Email
- Remote
- Mid-level
- Bachelor's degree
- Mentoring
Quick Apply
8d
Customer Success Manager
Nortek Air Solutions, LLC —Boston, MA
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Business
- Disability insurance
- Health insurance
Quick Apply
Operations Manager
Stratevi —Boston, MA
- From $90,000 a year
- Full-time
- Hybrid work
- ERP systems
- Mid-level
- Office
- Dental insurance
- Vision insurance

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business support manager jobs near boston, ma

Manager, Voice of the Customer

Keolis Commuter Services -
Boston, MA

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Job Details

$80,000 - $88,000 a year
11 days ago

Qualifications

Project reporting
Customer communication
Program management
Reputation management
5 years
Professional ethics
Writing skills
Customer satisfaction tracking
Bachelor's degree in business
Data analysis skills
Mid-level
Customer insights research
Bachelor's degree in business administration
High school diploma or GED
Analysis skills
Bachelor's degree
Management reporting
Business Administration
Customer satisfaction improvement
Business
Communication skills
Cross-functional communication
Customer surveys
Time management

Full Job Description

Salary Range: $80,000 - $88,000

Knowledge and Experience:

A bachelor’s degree in business administration or the equivalent of five (5) years customer service experience and a high school diploma or GED.
Experience in customer service, commercial and / or transportation operations is preferred.
Proven experience with analysis of disparate data sources, ability to analyze data, develop and communicate action plans.
Excellent interpersonal and communication skills coupled with time management skills with a proven ability to meet deadlines.

Skills:

Communicate clearly and effectively, both orally and in writing, to different levels of the organization.
Ability to be flexible and maintain a professional demeanor when dealing with tight deadlines, sensitive service issues and emergency situations daily.
Ability to influence delivery of peers and other departments.
Ability to act with integrity, professionalism, and confidentiality.

Key Accountabilities:

Manage the Voice of customer program, administration of the CSS, deep dive and Mystery Rider surveys.
Analyze various customer feedback information sources and identify lagging and leading indicators for satisfaction.
Produce weekly, monthly (and other frequency reports) for the business and the MBTA.
Champion to the business specific areas/actions that business units can undertake to positively influence customer satisfaction.
Track delivery and impact of customer satisfaction projects and measure effectiveness.
Support the wider delivery of the Annual Customer Service Plan.
Liaise with wider Keolis organization, to capture best practice and share ideas to improve customer experience.
Along with the passenger communication manager and director of customer experience enhance reputation of Keolis by engaging with the MBTA to celebrate Service Signature and customer experience improvement project success stories.
Enhance Keolis’ reputation by accepting ownership for delivery of improvement initiatives, exploring opportunities to add value to job accomplishments - contributing to team effort of performing duties in a timely manner with a sense of urgency.
Crossed trained to cover the management roles within the Passenger Information Center, Social Media team and Customer Service Center in times of absence/vacation or business need.

Additional Statements:

Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.
Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.
Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.
EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

business support manager jobs in boston, ma

Manager, Voice of the Customer

General Manager I

Office Manager & Accounts Receivable Specialist

Business Development Manager

Supply Chain Senior Manager

Business Operations Manager, Technical Support Ops

Retail Allocation Manager

Selling-In Manager

Administrative Business Partner, Search Ads

LN Concerts, Office Manager

Customer Success Manager

Customer Success Manager

Senior Customer Success Manager (Remote - MA)

Sr. Customer Success Manager

Customer Success Manager

Product Manager

Customer Success Programs Manager

Account Manager

Customer Success Manager

Operations Manager

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