Top 3855 Client experience manager Jobs in Boston, Ma

Sr. Manager, Client Experience Support
Cohere Health —Boston, MA
- $100,000 - $110,000 a year
- Remote
- Mid-level
- 3 years
- Travel
- Paid parental leave
- Health savings account
Quick Apply
3d
Sr Workplace Experience Manager - IFM Site Lead (Onsite)
CBRE —Boston, MA
- $130,000 - $150,000 a year
- Weekends as needed
- 5 years
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Center Clinical Manager
Community Autism Services —Brockton, MA
- $90,000 - $115,000 a year
- Full-time
- 5 years
- Clinic
- Doctor of Philosophy
- Health insurance
- Dental insurance
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Licensed Clinical Supervising Psychologist
Ellie Mental Health - 224 —Chelmsford, MA
- $90,000 - $136,000 a year
- Part-time
- Hybrid work
- Customer service
- Clinic
- Doctor of Philosophy
- Continuing education credits
- Paid holidays
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HR Analyst - PAS - Rewards - Compensation - Manager - Multiple Positions - 1736159
EY —Boston, MA
- $168,275 a year
- Multiple hires
- Management
- Customer service
- Finance
- Paid holidays
- Health insurance
Lead College Counselor / Educational Consultant - Mandarin Fluency Required
Ivy Talent International Education Group —Woburn, MA
- $115,000 - $150,000 a year
- Full-time
- Hybrid work
- High school
- Writing skills
- Office
- Free parking
- Health insurance
Quick Apply
6d
Nurse Supervisor
FENWAY HEALTH —Boston, MA
- $91,100 - $113,900 a year
- Full-time
- Nursing
- RN License
- Customer service
- Paid holidays
- Health insurance
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Tax Manager (Bilingual - English/Chinese) 5 years with advanced tax experience
Wellesley AccTax Solutions LLC —Wellesley, MA
- $80,000 - $120,000 a year
- Full-time
- Hybrid work
- CPA
- 5 years
- Analysis skills
- Paid time off
- Work from home
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13d
Assistant Project Manager
MARCO Federal Services, LLC —Natick, MA
- $65,000 - $66,000 a year
- Full-time
- Hybrid work
- Background check
- Construction site
- Engineering
- Paid time off
Quick Apply
2d
Senior Technical Account Manager / Systems Engineer – MSP
APC Integrated —Quincy, MA
- $90,000 - $110,000 a year
- Full-time
- 7 years
- Customer service
- Office
- Health insurance
- Dental insurance
Quick Apply
14d
Senior Interior Designer / Project Manager
Elms Interior Design —Boston, MA
- $75,000 - $125,000 a year
- Full-time
- Microsoft Word
- AutoCAD
- Microsoft Excel
- Health insurance
- Dental insurance
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Nurse Case Manager - PACT
Eliot Community Human Services —Lynn, MA
- $58,073.60 - $77,680.00 a year
- Monday to Friday
- Nursing
- RN License
- Adults
- Paid holidays
- Health insurance
Quick Apply
Healthcare Business Development Manager
Kaleidoscope - ABA —Braintree, MA
- $65,000 - $85,000 a year
- Weekends as needed
- Marketing
- Mid-level
- Driver's License
- Health savings account
- Health insurance
Quick Apply
5h
Territory Manager
Reliable Respiratory —Boston, MA
- $100,000 - $180,000 a year
- Full-time
- Mid-level
- Office
- Analysis skills
Quick Apply
Laboratory Manager (3+ Years of Clinical Laboratory Experience Required)
TotalCare Laboratory —Concord, MA
- $125,000 - $140,000 a year
- 8 hour shift
- Laboratory experience
- Supervising experience
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Day Shift Manager at Cochrane Ventilation LLC
Cochrane Ventilation LLC —Wilmington, MA
- $34 - $44 an hour
- Full-time
- Clean driving record
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Experienced Security Account Manager
Northeast Security —Boston, MA
- $70,000 - $80,000 a year
- Weekends as needed
- Background check
- 18 years or older
- Clean driving record
Quick Apply
Case Worker Manager | Transitional Age Youth Program
The Home for Little Wanderers, Inc. —Dorchester, MA
- On call
- Computer literacy
- Mid-level
- Bachelor's degree
- 403(b) matching
- AD&D insurance
Healthcare Business Development Manager
Kaleidoscope - ABA —Mansfield, MA
- $65,000 - $85,000 a year
- Weekends as needed
- Marketing
- Mid-level
- Driver's License
- Health savings account
- Health insurance
Quick Apply
5h
Botanical & Floral Design Manager
Cityscapes —Roxbury, MA
- $67,000 - $73,000 a year
- Full-time
- 5 years
- Research
- Office
- Health insurance
- Dental insurance
Quick Apply

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Sr. Manager, Client Experience Support

Cohere Health -
Boston, MA

Quick Apply

Job Details

$100,000 - $110,000 a year
3 days ago

Benefits

Paid parental leave
Health savings account
Disability insurance
Health insurance
Dental insurance
401(k)
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Pet insurance

Qualifications

Cloud identity and access management (IAM)
Managing technical support teams
Customer communication
IT user and group management
Managing teams in a customer support role
Incident Escalation
Managing clients in a customer support role
Customer support ticket management
Leading team collaboration initiatives
Access control management
Defect tracking tools
Cross-functional communication
Ticketing system technical support
Identity & access management

Full Job Description

Opportunity Overview:

We are looking for a Sr. Manager for our L1 support team. The L1 Support Manager will be responsible for managing and improving the client support processes for our support ticketing system. The ideal candidate will have experience in healthcare, basic understanding of healthcare regulations, and experience with understanding logs.This role owns the end-to-end L1 support function from ticket triage and resolution to client communication and process improvement ensuring service levels are met and client issues are resolved efficiently.

What you'll do:

Lead and manage a team of Client Support Associates, providing coaching, performance oversight, and day-to-day operational direction.
Own the CTS (Client Technical Support) board, including ticket triage, assignment, SLA tracking, and escalation to L2/Product/Engineering teams.
Drive process improvements to support operations — including automation, standardized closure workflows, TAT risk alerting, and knowledge base development.
Manage client access requests and user provisioning across platforms (Okta, Tableau, dashboard access, role assignments).
Coordinate cross-functionally with Client Success, Product, Engineering, and QA teams to resolve client-reported issues and communicate resolution.
Author and review client-facing communications for ticket responses, incident summaries, and status updates.
Monitor and report on support metrics including ticket volume, SLA adherence, turnaround time, and closure trends.
Continuously identify opportunities to improve the client support experience through tooling, automation, and documentation.

What you'll need:

3–5 years of experience in client support, technical support operations, or customer experience in a healthcare technology or SaaS environment.
Demonstrated expertise in ticket management systems (Jira Service Desk, or similar).
Proficiency with identity and access management tools (Okta or equivalent).
Strong skills in team leadership, prioritization, and cross-functional communication.
Ability to distill technical issues into clear, client-appropriate language.
Experience managing SLAs, escalation processes, and support workflows.
Experience in healthcare IT, prior authorization, or utilization management platforms is a plus.
Familiarity with Atlassian suite (Jira, Confluence), Datadog, or monitoring/alerting tools is a plus.
Experience building or improving knowledge base systems for self-service support is a plus.
Demonstrated success in driving operational process improvements or automation initiatives is a plus.

Pay & Perks:

Fully remote opportunity with about 5% travel

Medical, dental, vision, life, disability insurance, and Employee Assistance Program

401K retirement plan with company match; flexible spending and health savings account

️ Flex Time Off + company holidays

Up to 14 weeks of paid parental leave

Pet insurance

The salary range for this position is $100,000 to $110,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment.

Interview Process*:

Connect with Talent Acquisition for a Preliminary Phone Screening

Behavioral Interview(s)

Meet your Hiring Manager!

Subject to change

About Cohere Health:

Cohere Health's clinical intelligence platform and agentic AI-powered solutions connect health plans' strategic goals and providers' needs, optimizing the speed, cost, and quality of care. With an enterprise approach that streamlines payer-provider decision-making across the care continuum–including policy, prior authorization, payment accuracy, and more–the company improves collaboration and reduces burden, resulting in up to 8x ROI and 94% provider satisfaction.

With the acquisition of ZignaAI, we've further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we're creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately.

Cohere Health's innovations continue to receive industry wide recognition. We've been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners.

The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

We can't wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement:

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all. To us, it's personal.

#LI-Remote

#BI-Remote

Quick Apply

Refine Your Search

client experience manager jobs in boston, ma

Sr. Manager, Client Experience Support

Sr Workplace Experience Manager - IFM Site Lead (Onsite)

Center Clinical Manager

Licensed Clinical Supervising Psychologist

HR Analyst - PAS - Rewards - Compensation - Manager - Multiple Positions - 1736159

Lead College Counselor / Educational Consultant - Mandarin Fluency Required

Nurse Supervisor

Tax Manager (Bilingual - English/Chinese) 5 years with advanced tax experience

Assistant Project Manager

Senior Technical Account Manager / Systems Engineer – MSP

Senior Interior Designer / Project Manager

Nurse Case Manager - PACT

Healthcare Business Development Manager

Territory Manager

Laboratory Manager (3+ Years of Clinical Laboratory Experience Required)

Day Shift Manager at Cochrane Ventilation LLC

Experienced Security Account Manager

Case Worker Manager | Transitional Age Youth Program

Healthcare Business Development Manager

Botanical & Floral Design Manager

I want to receive the latest job alert for client experience manager in boston, ma

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