Top 1518 Crew supervisor Jobs in Boston, Ma

East Boston Customer Care Supervisor
E-ZPass MA/TransCore —Boston, MA
- $55,000 - $70,000 a year
- Temporary
- Microsoft Word
- Spanish
- Mid-level
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5d
Commissary Supervisor, TD Garden
Delaware North —Boston, MA
- $20 - $22 an hour
- Weekends as needed
- Mid-level
- No degree
- Under 1 year
- Paid parental leave
- Paid holidays
3d
Production Supervisor
CoWorx Staffing —Braintree, MA
- $85,000 - $100,000 a year
- Full-time
- Spanish
- English
- Mid-level
Quick Apply
$29 Hospitality Security Supervisor
Northeast Security —Boston, MA
- $29 an hour
- Weekends as needed
- Background check
- Hospital
- Writing skills
Quick Apply
BOS Lounge Supervisor
Swissport International AG —Boston, MA
- $28 an hour
- 8 hour shift
- Background check
- Bar
- Pass drug screening
- Paid holidays
- Health insurance
Front Desk Supervisor
Hyatt Regency Boston/Cambridge —Cambridge, MA
- $37.29 an hour
- Weekends as needed
- Background check
- Computer literacy
- Pass drug screening
- Health insurance
- Dental insurance
Program Supervisor
City of Boston —Dorchester, MA
- $56,783.29 - $85,985.90 a year
- Full-time
- Mid-level
- Administrative experience
- Recruiting
Front Office Supervisor
Olshan Properties —Boston, MA
- $32 an hour
- Overtime
- CPR Certification
- Inventory management
- Ability to walk for extended periods
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4d
Weekend Nurse Supervisor
Brighton Post Acute Care —Boston, MA
- $38 - $52 an hour
- Part-time
- CPR Certification
- Skilled nursing facility
- RN License
- Dental insurance
- Tuition reimbursement
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Nurse Supervisor
FENWAY HEALTH —Boston, MA
- $91,100 - $113,900 a year
- Full-time
- Nursing
- RN License
- Customer service
- Paid holidays
- Health insurance
Quick Apply
Supervisor Tax Accountant
Newburg CPA —Waltham, MA
- From $115,000 a year
- Full-time
- Hybrid work
- CPA
- Research
- Mid-level
- AD&D insurance
- Disability insurance
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RN Supervisor - Skilled Nursing - Nights, Monday-Friday
MARY ANN MORSE HEALTHCARE CORP —Natick, MA
- $37 - $55 an hour
- Full-time
- Nursing
- Skilled nursing facility
- RN License
- Health insurance
- Dental insurance
Quick Apply
Evening Nursing Supervisor RN LPN
Seacoast Nursing & Rehab Center —Essex, MA
- $40 - $57 an hour
- Part-time
- CPR Certification
- Nursing
- Skilled nursing facility
- Paid holidays
- Health insurance
Quick Apply
Hiring 3p-11p Nursing Supervisor or Every Other Weekend Nursing Supervisor
Fairhaven Healthcare Center —Lowell, MA
- $40.00 - $49.67 an hour
- Part-time
- Mid-level
- In-person
- Leadership
- Free parking
- Health insurance
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Day Nurse Supervisor
Blueberry Hill Rehabilitation and Healthcare Center —Beverly, MA
- $95,000 - $110,000 a year
- Full-time
- CPR Certification
- Skilled nursing facility
- RN License
- Dental insurance
- Tuition reimbursement
Quick Apply
Weekend Nurse Supervisor 7a-7p
Seacoast Nursing & Rehab Center —Essex, MA
- $40 - $57 an hour
- Part-time
- CPR Certification
- Nursing
- Skilled nursing facility
- Paid holidays
- Health insurance
Quick Apply
Retail Store Area Supervisor -(Key Holder) - Full Time
Ocean State Job Lot —North Reading, MA
- $19 an hour
- Weekends as needed
- 18 years or older
- Computer literacy
- Merchandising
- Profit sharing
- Paid holidays
7d
Nurse Supervisor
John Scott House Rehab & Nursing Center —Braintree, MA
- $45 - $59 an hour
- Full-time
- CPR Certification
- Skilled nursing facility
- RN License
- Paid holidays
- Dental insurance
Quick Apply
Gardening Supervisor
Rehl Gardens, Inc. —Natick, MA
- $24 - $32 an hour
- Part-time
- Background check
- Inventory management
- Residential
- Health insurance
- 401(k)
Quick Apply
Reentry Specialist Supervisor - Middleton
NFI Massachusetts, Inc. —Middleton, MA
- $70,000 a year
- Mid-level
- Master's degree
- Bachelor's degree
- 403(b) matching
- Paid holidays
Quick Apply

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crew supervisor jobs near boston, ma

East Boston Customer Care Supervisor

E-ZPass MA/TransCore -
Boston, MA

Quick Apply

Job Details

Temporary | Full-time | Contract
$55,000 - $70,000 a year
5 days ago

Qualifications

Customer communication
Hiring
Driver's License
Attention to detail
Budgeting
Business management
Associate's degree

Full Job Description

Job Summary: Under the direction of the Customer Care Manager, the Customer Care Supervisor – East is primarily responsible for the daily operations and performance of the Natick, Havre Street, and Saugus Walk-In Centers (WIC) for the E-ZPass MA and PAY BY PLATE MA programs. In conjunction with three Associate Supervisors – East, the supervisor oversees 22 employees (may increase or decrease). The supervisor mentors and provides feedback to employees regarding job performance, monitors day-to-day activity of employees and conducts performance reviews. The supervisor ensures that all walk-in inquiries are responded to promptly and within the contractual performance metrics. The supervisor will work with the Customer Care Manager maintaining the budgeted profit margin for each individual Walk-In Center.

Full Time: Primarily 9:00am to 5:30pm Monday-Friday (will also be responsible for working various hours to open/close WICs with the potential of weekend coverage)

Essential Duties and Responsibilities:

· Successfully complete all required training for this position; being well-versed in all Customer Care Representative and Associate Supervisor tasks

· Coordinate daily activities of the Walk-In Centers, monitor and participate in account establishment as well as maintenance tasks, providing and ensuring exceptional customer service

· Establish and monitor statistical performance reporting criteria, enforce policies and procedures to ensure all staff meet or exceed expected customer service and performance levels and efficiencies are maximized

· Working together with the Associate Supervisors, act as a team mentor for all Walk-in Customer Care team members, answer questions, settle issues, inform and direct staff as needed on all account maintenance transactions to ensure proper procedures are followed

· Responsible for all aspects of the Resident Program including qualification/recertification process and account maintenance

· Review Commercial accounts opened for accuracy

· Perform Walk-in Center quality assurance reviews for items processed by other department members to use as learning opportunities and to ensure consistent information is being shared

· Correct/resolve and address (including re-training, if applicable) any QA findings, and develop preventive measures

· Responsible for understanding, monitoring and meeting daily, weekly, monthly performance metrics and standards (37-38, 43-45); informing manager when issues arise that impact metrics

· Monitor, evaluate and document staff’s customer interactions to ensure procedures are followed, and re- training opportunities are identified (if applicable)

· Ensure each WIC is opened and closed as scheduled, and staff are ready to assist customers/non-customers at the beginning of their shift; open and close Walk-in Center locations as required.

· Promptly resolve escalated customer/non-customer interactions, keeping Customer Care Manager appraised of unusual and/or urgent activities

· In conjunction with the Customer Care Supervisor – Central & West, coordinate and staff all live sign-ups with MassDOT, ensuring all new enrollments are processed within the required time frame (2 business days)

· Review resumes, interview job applicants, and working with Human Resources ensure necessary paperwork for new hires is processed

· Create and conduct annual performance reviews for all Walk-in Center staff setting attainable and appropriate goals and objectives

· Coordinate and approve payroll for Customer Care staff, track Comprehensive Leave, DSL, STD and FMLA

· Per the accepted contract pricing (Appendix M1B of the MassDOT AET CSC Agreement), maintain the budgeted profit margin for each WIC location individually

· Travel to WICs to monitor and assist with Customer Care activities on a monthly basis and fill in for staff when needed to maintain proper service levels

· Work with QC/QA department to find efficiencies and improve quality where possible

· Provide staff with support, redirection, and opportunities for cross-training and retraining as needed

· Provide CSC support by assisting other departments/department members to ensure all work is completed on a daily basis and all metrics are met

· Must remain professional under every circumstance with customers/non-customers and staff members

· Must have and maintain an active Driver’s License since the job will require travelling to various locations

· Must be available outside of normal shift to answer questions or concerns and provide support to WICs

· Perform other duties as directed by TransCore management

Desired Skills:

· Minimum 3-5 years customer service experience, preferably at a supervisory level

· Excellent communication skills (both verbal and written), data entry skills, customer service skills, interpersonal skills, and problem-solving skills

· Works well in a fast-paced, high customer interaction volume and multi-task environment

· Thoroughly and efficiently carries out projects from start to finish

· Must remain professional under every circumstance with customers/non-customers and staff members

· Team player, self-starter, proactive, conscientious, results oriented, proven attention to detail

· Solid keyboard skills, with a minimum of 5000 keystrokes/hour

· Advanced skills in Excel and Word

· Must maintain an excellent attendance record and be able to work flexible hours

· Bilingual in Spanish a plus

Education: Associate’s Degree Required; Bachelor’s degree Preferred

TransCore is an Equal Opportunity Employer – EEO/AA/M/F/Vet/Disability

Job Types: Temporary, Contract, Full-time

Pay: $55,000.00 - $70,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

crew supervisor jobs in boston, ma

East Boston Customer Care Supervisor

Commissary Supervisor, TD Garden

Production Supervisor

$29 Hospitality Security Supervisor

BOS Lounge Supervisor

Front Desk Supervisor

Program Supervisor

Front Office Supervisor

Weekend Nurse Supervisor

Nurse Supervisor

Supervisor Tax Accountant

RN Supervisor - Skilled Nursing - Nights, Monday-Friday

Evening Nursing Supervisor RN LPN

Hiring 3p-11p Nursing Supervisor or Every Other Weekend Nursing Supervisor

Day Nurse Supervisor

Weekend Nurse Supervisor 7a-7p

Retail Store Area Supervisor -(Key Holder) - Full Time

Nurse Supervisor

Gardening Supervisor

Reentry Specialist Supervisor - Middleton

I want to receive the latest job alert for crew supervisor in boston, ma

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