Top 5889 Customer experience manager Jobs in Boston, Ma

Senior Product Manager
Lifetime Brands —Medford, MA
- $85,000 - $100,000 a year
- Full-time
- Hybrid work
- Sales
- Office
- Bachelor's degree
- AD&D insurance
- Paid holidays
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8d
Senior Program Manager
Autonodyne LLC —Boston, MA
- $150,000 - $205,000 a year
- Full-time
- Hybrid work
- Computer Science
- 5 years
- Office
- Health savings account
- Health insurance
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Sales Leader
Costa Fruit and Produce Company - The Fresh Idea Company —Boston, MA
- $125,000 - $150,000 a year
- Full-time
- Background check
- Microsoft Excel
- Sales
- Health insurance
- Dental insurance
Quick Apply
Project Manager -Remote
Balyo Inc —Woburn, MA
- $120,000 - $130,000 a year
- Full-time
- Hybrid work
- Background check
- Engineering
- English
- Health savings account
- AD&D insurance
Quick Apply
Territory Manager
Reliable Respiratory —Boston, MA
- $100,000 - $180,000 a year
- Full-time
- Mid-level
- Office
- Analysis skills
Quick Apply
Senior Manager of Customer Experience
Suno —Boston, MA
- $150,000 - $210,000 a year
- Full-time
- 7 years
- Management
- Office
- Paid parental leave
- Health savings account
Manager, Customer Experience Strategic Initiatives
Nexamp —Boston, MA
- $120,000 - $145,000 a year
- Office
- Bachelor's degree
- Senior level
- Commuter assistance
- Paid holidays
Quick Apply
Manager of Terminal Operations - North
Keolis Commuter Services —Boston, MA
- $100,000 - $120,000 a year
- Weekends as needed
- Background check
- 5 years
- Writing skills
- Disability insurance
- Health insurance
Quick Apply
6d
Customer Success & Operations Manager
Alliance Entertainment —West Roxbury, MA
- $75,000 - $85,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Marketing
- Research
- AD&D insurance
- Health insurance
Quick Apply
Retail General Manager, Natick Mall
Vuori, Inc —Natick, MA
- $85,500 - $116,000 a year
- 8 hour shift
- Merchandising
- Maintenance
- Mid-level
- Health insurance
- Paid time off
Quick Apply
12d
Customer Success Manager - Boston
Datadog —Boston, MA
- $89,000 - $118,000 a year
- Hybrid work
- 5 years
- Office
- Contracts
- Employee stock purchase plan
Quick Apply
(2) Retail Assistant Managers - Stock Room and Product Knowledge/Sales
KÜHL —Boston, MA
- $25 - $30 an hour
- Weekends as needed
- Sales
- Merchandising
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Sales, Territory Manager - Peripheral Image Guided Therapy Devices (Boston North)
Philips —Boston, MA
- $194,750 - $305,000 a year
- Full-time
- Hospital
- 5 years
- Bachelor of Science
- Health savings account
- Employee stock purchase plan
Program Manager, Customer Experience (WOW Programs)
Chewy —Boston, MA
- $86,500 - $138,500 a year
- Full-time
- 5 years
- Travel
- Senior level
- Paid holidays
- Health insurance
9d
Manager, Voice of the Customer
Keolis Commuter Services —Boston, MA
- $80,000 - $88,000 a year
- Background check
- 5 years
- Writing skills
Quick Apply
2d
PBM Client Experience Manager
CVS Health —Boston, MA
- $46,988 - $122,400 a year
- Full-time
- 5 years
- High school diploma or GED
- Bachelor's degree
- Health insurance
- Dental insurance
2d
Customer Success Manager
Crayon —Boston, MA
- $90,000 - $115,000 a year
- Full-time
- Remote
- Project management
- Senior level
- Paid parental leave
- Health insurance
Quick Apply
Senior Customer Success Manager (Remote - MA)
Nodes & Links —Boston, MA
- $140,000 - $155,000 a year
- Full-time
- Remote
- 5 years
- Construction experience
- Senior level
- Health insurance
- 401(k)
Customer Success Manager
3E —Boston, MA
- $74,000 - $84,000 a year
- Full-time
- Remote
- Mid-level
- 2 years
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
8d
Sr. Customer Success Manager - Enterprise (East)
Smartsheet —Boston, MA
- $112,500 - $142,500 a year
- Remote
- Mid-level
- Bachelor's degree
- Continuous improvement
7d

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customer experience manager jobs near boston, ma

Senior Product Manager

Lifetime Brands -
Medford, MA

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Job Details

Full-time
$85,000 - $100,000 a year
8 days ago

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Employee assistance program
Vision insurance

Qualifications

Sourcing

Full Job Description

The Home Decor Division is looking for a Sr. Product Manager to join their Medford, MA team. In this role, the Sr Product Manager will be responsible for developing unique, innovative and successful new products. This extends from increasing profitability of existing products to developing new products for the company. This includes spending time in the market to understand current problems and then find innovative solutions for the broader market. It is also required that each Sr. Product Managers become proficient in their areas of responsibility. Candidates must have firsthand knowledge of how products perform based upon their own use and familiarity with the product. The Senior Product Manager will serve as a mentor to Assistant Category Managers and/or Category Managers in the company.

This is a hybrid role with required office days in our Medford , MA location

Essential Job Functions

Responsible for the sales and gross margin dollars of the individual category. Gross margin percent must be maintained or grown during the course of the year.
Provide innovation through the development of new concepts, procedures, price-points, packaging and presentation ideas.
Focus on the end consumer first to ensure products resonate with the target customer.
Familiar with all levels and types of retailers including, traditional “Brick and Mortar” as well as internet and mail order catalog merchants.
Provide direct support to the retailer in regards to packaging, presentations and execution, coupled with programs and products innovative enough to deliver better margins for all involved while ensuring placement and support of product(s).
Understand and facilitate the supplier’s needs for accurate and timely information concerning product design, packaging, samples, regulatory requirements, production requirements and shipping dates.
Develop an understanding of the production process and materials used in order to improve comprehension of how goods are manufactured.
Participate in the re-engineering of products to hit key price points.
Ensure the on-time delivery of all new programs by calculations of raw material availability, production time, inspection time, packaging, shipping and customs requirements.
Maintain inventory at acceptable levels, as directed by the Division President. Includes the monitoring of forecasts from the sales force and identification of discontinued and overstock quantities on a monthly basis.
Visit stores on a regular basis to remain up to date on what competitors are doing and to increase knowledge regarding competitive factors relative to newness, uniqueness and creativity.
Requires overseas travel to factories, based on business need, in order to become familiar with the materials and production methods used by our suppliers within the category.
Lead the collaboration with internal departments to ensure timelines are on track and relevant information is provided within a timely matter.
Coach and develop Assistant Category Managers/Category Managers to ensure they have an understanding of the requirements of the next level position.
Drive the entire product lifecycle from conception, requirements, gathering and design, development, testing through launch.

Requirements

Bachelor’s degree preferred
5 – 7 years in the field or in a related area
Sourcing experience required
Experience with SAP and/or PDS. Ability to work independently in a fast-paced environment.
Knowledge of gross margin calculation and its requirements in our business.
Excellent communication and interpersonal skills. Ability to manage time in an efficient manner and prioritize effectively. Strong understanding of the retail industry.

About Lifetime Brands

Lifetime Brands is a leading global provider of kitchenware, tableware and other products used in the home. We offer brands you trust, value without compromise and an unwavering commitment to innovation. Our products make it easier for you to prepare food, serve meals, entertain guests, and decorate your home. We offer a comprehensive suite of benefits, which includes: *All full-time employees (and family members) are eligible to participate in our Medical, Dental, and Vision plans *Flexible Spending Accounts for Health and Dependent Care *Short-Term Disability & Long-Term Disability *Company Paid Basic Life and Accidental Death & Dismemberment Insurance *Eligibility in the Company's 401K plan, after 90 days of employment *Paid Time Off (vacation/sick) - accrual of 15 days per calendar year for non-warehouse positions; accrual of 10 days per calendar year for hourly based warehouse positions *10 Company Paid Holidays *Employee Product Discounts *Tuition Assistance *Employee Assistance Program *Volunteer Opportunities- 4 hours of paid optional volunteer time (annually) *Seattle, WA based employees are provided with commute trip reduction incentives *Benefits are offered to employees who work 30 hours or more In addition to the above, we offer voluntary benefits.

Lifetime Brands, is an Equal Opportunity Employer. All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or other legally protected characteristics, and will not be discriminated against on the basis of disability.

This job posting contains a pay range, which represents the range of salaries or hourly rates that Lifetime Brands believes, in good faith, at the time of this posting that it might be willing to pay for the posted job. Lifetime Brands expects to hire for this position near the middle of the range. Only in truly rare and exceptional circumstances, where an external candidate has experience, credentials or expertise that far exceed those required or expected for the position, would Lifetime Brands consider paying a salary or rate near the higher end of the range.

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Refine Your Search

customer experience manager jobs in boston, ma

Senior Product Manager

Senior Program Manager

Sales Leader

Project Manager -Remote

Territory Manager

Senior Manager of Customer Experience

Manager, Customer Experience Strategic Initiatives

Manager of Terminal Operations - North

Customer Success & Operations Manager

Retail General Manager, Natick Mall

Customer Success Manager - Boston

(2) Retail Assistant Managers - Stock Room and Product Knowledge/Sales

Sales, Territory Manager - Peripheral Image Guided Therapy Devices (Boston North)

Program Manager, Customer Experience (WOW Programs)

Manager, Voice of the Customer

PBM Client Experience Manager

Customer Success Manager

Senior Customer Success Manager (Remote - MA)

Customer Success Manager

Sr. Customer Success Manager - Enterprise (East)

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