Top 67 Customer success coordinator implementation Jobs in Boston, Ma

Customer Success Coordinator - Implementation
Allego —Waltham, MA
- $55,000 - $67,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Ability to climb stairs
- Bachelor's degree
- Paid parental leave
- AD&D insurance
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8d
Resident Service Coordinator
Beacon Communities LLC —Boston, MA
- $60,000 - $66,000 a year
- Weekends as needed
- Spanish
- Microsoft Outlook
- Experience working with individuals with disabilities
- Health savings account
- Paid holidays
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Senior Resident Service Coordinator
Beacon Communities LLC —Boston, MA
- $73,000 - $83,000 a year
- Weekends as needed
- Spanish
- Master of Social Work
- Microsoft Outlook
- Health savings account
- Paid holidays
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Resident Service Coordinator
Beacon Communities LLC —Salem, MA
- $55,278 - $65,000 a year
- Weekends as needed
- Spanish
- Microsoft Outlook
- Experience working with individuals with disabilities
- Health savings account
- Paid holidays
Quick Apply
Resident Service Coordinator
Beacon Communities LLC —Boston, MA
- $60,000 - $66,000 a year
- Weekends as needed
- Spanish
- Microsoft Outlook
- Experience working with individuals with disabilities
- Health savings account
- Paid holidays
Quick Apply
8d
Director of Nursing The Residence at Watertown Square
LCB Senior Living, LLC —Watertown, MA
- $115,000 - $125,000 a year
- Full-time
- Residential
- Recruiting
- In-person
- Paid holidays
- 401(k)
Quick Apply
1d
Customer Success Manager
Protex AI —Boston, MA
- Full-time
- Hybrid work
- Writing skills
- Travel
- Manufacturing
Community Services Coordinator
Optum —Braintree, MA
- $18 - $32 an hour
- Full-time
- Bilingual
- Microsoft Excel
- Pass drug screening
- AD&D insurance
- Employee stock purchase plan
Student Services & Accommodated Testing Center Coordinator, Disability Services
Boston University —Boston, MA
- Hybrid work
- Experience working with individuals with disabilities
- Mid-level
- Master's degree
11d
Product Operations Coordinator
Babel Street —Somerville, MA
- $90,000 - $100,000 a year
- Holidays
- Hybrid work
- Microsoft Excel
- Mid-level
- Office
- Paid holidays
- Health insurance
Incident Manager
Northeastern University —Boston, MA
- $52 an hour
- Full-time
- Hybrid work
- Writing skills
- Mid-level
- Office
- Health insurance
- Dental insurance
Manager, Field & Marketing Operations - Speaker Bureau
Rhythm Pharmaceuticals —Boston, MA
- $110,000 - $165,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Safety Coordinator
FirstCall Group —Boston, MA
- $90,000 - $110,000 a year
- CPR Certification
- Microsoft Outlook
- Construction site
- Paid holidays
- Disability insurance
Quick Apply
Financial Coach/Career Specialist
City of Boston —Boston, MA
- $62,480.82 - $92,040.30 a year
- Weekends as needed
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
Event Services Manager
Mass Convention CenterAuthority —Boston, MA
- $75,000 a year
- Weekends as needed
- Word processing
- Mid-level
- Bachelor's degree
Quick Apply
Scientific Project Coordinator
Costello Medical —Boston, MA
- $60,000 - $61,000 a year
- Online Application
- Hybrid work
- Customer service
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
11d
Human Resources Business Partner - Recruitment and Retention
City of Newton —Newton, MA
- $87,305 - $94,010 a year
- 5 years
- Office
- Residential
- Paid holidays
- Disability insurance
Member Services Coordinator
YMCA —Newton, MA
- $19 - $22 an hour
- Full-time
- Research
- High school diploma or GED
- Conflict management
Customer Operations Manager
Spindrift —Newton, MA
- $55,000 - $60,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Finance
- Paid holidays
- Disability insurance
Quick Apply
Account Manager
Buyers Edge Platform, LLC —Waltham, MA
- Remote
- Hospitality
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply

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customer success coordinator implementation jobs near boston, ma

Customer Success Coordinator - Implementation

Allego -
Waltham, MA

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Job Details

Full-time
$55,000 - $67,000 a year
8 days ago

Benefits

Stock options
Paid parental leave
AD&D insurance
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication
User training (technical support)
SaaS platforms
Instructor-led training (training delivery method)
Experience with SaaS (as product category for technical sales engineers)
SaaS
Cross-functional communication

Full Job Description

What You Will Do:

As an Implementation Customer Success Coordinator, you will play an essential role on our Implementation Services team, helping ensure the seamless onboarding, technical configuration, and early platform success for new Allego customers.

Working directly in partnership with Implementation Customer Success Managers (ICSMs) and Senior ICSMs, you will serve as a key execution partner on client implementations. You are tech-savvy, detail-oriented, and customer-focused, with a passion for problem-solving and hands-on software configuration. In this role, you will assist in building and configuring tailored solutions directly within the Allego Platform on behalf of our customers, while actively guiding and training customer admins on how to manage and support those solutions long-term.

This role is ideal for an ambitious professional looking to expand their career in SaaS implementation and project management within a fast-paced, high-growth environment.

Implementation Support: Work directly with ICSMs and Senior ICSMs to support the end-to-end onboarding and implementation lifecycle for new customer accounts.
Platform Configuration: Hands-on execution and configuration of user groups, content structures, workflows, and tailored features within the Allego Platform on behalf of the customer based on project requirements.
Customer Enablement & Training: Train customer platform administrators and project teams on configuration best practices, ensuring clients are empowered and equipped to maintain and support their solutions post-launch.
Project Execution: Assist in tracking project deliverables, managing action items, and ensuring key implementation milestones are completed accurately and on time.
Product Expertise: Develop and maintain deep knowledge of the Allego platform functionality, features, and best practices to serve as a reliable technical partner for internal teams and customers.
Cross-Functional Coordination: Collaborate closely with internal teams, including Product, Technical Support, and Account Management, to escalate questions and resolve client requests promptly.
Data Integrity & Reporting: Maintain accurate project status tracking and customer records in internal systems such as Salesforce to support overall account health monitoring.
Process Improvement: Help refine implementation templates, administrative training guides, and configuration playbooks based on customer feedback and recurring execution needs.

Requirements

Experience You Will Bring:

Experience: 1–2 years of professional experience in customer service, client relations, software implementation support, or technical application support preferred
SaaS & Tech Aptitude: Strong technical aptitude with the ability to quickly master software functionality, navigate web applications, and configure platform settings to meet business needs.
Customer Focus: Highly responsive and customer-centric approach, demonstrating urgency, empathy, and ownership in helping clients succeed.
Detail & Quality Mindset: Exceptional organizational skills, high attention to detail, and a commitment to quality execution across concurrent tasks and projects.
Communication Skills: Excellent written and verbal communication skills, with the confidence to host live training sessions, walk customers through technical steps, and present ideas clearly.
Teamwork: Strong interpersonal skills and a collaborative mindset, with a proven ability to partner effectively with project managers and technical peers.
Education: Bachelor’s degree or equivalent practical experience required.
Tools: Proficiency in Google Workspace, Microsoft Office (Word, Excel, PowerPoint), and familiarity with CRM systems like Salesforce.com or CS platforms (e.g., ChurnZero) is a plus.

Compensation

Base salary: $55,000-67,000

Variable pay target: 10%

Benefits

Allego offers a competitive, comprehensive benefits package, available to full-time employees on day one:

Medical, dental, and vision coverage
Unlimited vacation
Paid parental leave
Health Reimbursement Account (HRA)
Flexible Spending Account (FSA)
401(k) with company matching
Short & long-term disability, AD&D, and life insurance
Allego stock options

Quick Apply

Refine Your Search

customer success coordinator implementation jobs in boston, ma

Customer Success Coordinator - Implementation

Resident Service Coordinator

Senior Resident Service Coordinator

Resident Service Coordinator

Resident Service Coordinator

Director of Nursing The Residence at Watertown Square

Customer Success Manager

Community Services Coordinator

Student Services & Accommodated Testing Center Coordinator, Disability Services

Product Operations Coordinator

Incident Manager

Manager, Field & Marketing Operations - Speaker Bureau

Safety Coordinator

Financial Coach/Career Specialist

Event Services Manager

Scientific Project Coordinator

Human Resources Business Partner - Recruitment and Retention

Member Services Coordinator

Customer Operations Manager

Account Manager

I want to receive the latest job alert for customer success coordinator implementation in boston, ma

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