Top 229 Direct response manager Jobs in Boston, Ma

Senior Merchandising Operations Program Manager
Chewy —Boston, MA
- $129,500 - $207,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Product management
- Paid holidays
- Health insurance
Client Relationship Manager
HUB International —Rockland, MA
- $31.25 - $40.86 an hour
- Full-time
- Remote
- High school diploma or GED
- Organizational skills
- 1 year
- Paid parental leave
- Health savings account
12d
Advancement Communications Manager
Noble and Greenough School —Dedham, MA
- $75,000 - $90,000 a year
- Weekends as needed
- Mid-level
- 3 years
- Bachelor's degree
Quick Apply
Mgr of Ecommerce Fraud Prevention & Investigations
Sierra —Framingham, MA
- $117,000 - $152,100 a year
- Full-time
- Office
- Analysis skills
- Mentoring
- Health savings account
- Paid holidays
12d
Manager II, Security Risk Management
Kroll —Boston, MA
- $90,000 - $200,000 a year
- Full-time
- Office
- Senior level
- Leadership
- Paid holidays
- Disability insurance
Associate Customer Value Manager
Mimecast —Lexington, MA
- $68,000 - $102,000 a year
- Full-time
- Mid-level
- Communication skills
- Time management
6d
Sunday Manager
City of Cambridge, MA —Cambridge, MA
- $49.28 - $59.08 an hour
- Part-time
- Mid-level
- Office
- Master's degree
Global Security Operations Center (GSOC) Lead Analyst
New Balance —Brighton, MA
- $82,000 - $129,600 a year
- Weekends as needed
- Hybrid work
- Office
- Continuous improvement
- Quality control
- Disability insurance
- Health insurance
Area Manager, FAS Libraries Facilities
Harvard University —Cambridge, MA
- Full-time
- Bachelor of Science
- Office
- Analysis skills
- Commuter assistance
- Health insurance
Design Manager (12 years exp. required)
Cummings Properties —Woburn, MA
- $120,000 - $150,000 a year
- Email
- Background check
- Construction site
- 11+ years
- Paid holidays
- Disability insurance
Quick Apply
5d
Site SH&E Manager – Billerica, MA Onsite
Cabot Corporation —Billerica, MA
- $124,550 - $180,600 a year
- Full-time
- Background check
- 7 years
- Pass drug screening
- Health insurance
- Dental insurance
Global Brand Lead, Transplant (Solid Organ Transplant)
Sanofi EU —Cambridge, MA
- $232,500.00 - $335,833.33 a year
- Hybrid work
- Marketing
- English
- Office
- Parental leave
Case Manager - Housing & Homeless Services
Bay Cove Human Services —Chelsea, MA
- $24.48 an hour
- Full-time
- Spanish
- Writing skills
- Cooking
Quick Apply
7d
Salaried Account Manager - Hospital Security
Securitas Security Services —Marlborough, MA
- $59,904 a year
- Full-time
- Hospital
- Mid-level
- 3 years
- Paid holidays
- Disability insurance
Clinical Research Manager - Breast Oncology Clinical Trials
Dana-Farber Cancer Institute —Boston, MA
- $77,400 - $102,800 a year
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Recruiting
Security Account Manager
Securitas Security Services —Andover, MA
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Paid holidays
- Disability insurance
Hospice Staff RN/Case Manager 40 hour $5,000 Sign On Bonus
Hebrew SeniorLife —Dedham, MA
- $78,576.07 - $117,864.10 a year
- Full-time
- Nursing
- Skilled nursing facility
- Management
Quick Apply
Manager, Warehouse and Logistics
Replimune —Framingham, MA
- $116,000 - $150,000 a year
- Full-time
- Microsoft Word
- Oracle
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
Guest Experience Manager
Emerson College —Boston, MA
- $66,270 - $81,200 a year
- Weekends as needed
- Hybrid work
- CPR Certification
- Google Workspace
- Microsoft Excel
- Disability insurance
- Health insurance
Manager, Digital Experience – Reputation
Beth Israel Lahey Health —Charlestown, MA
- $95,000 - $115,000 a year
- Full-time
- Marketing
- 5 years
- HIPAA

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direct response manager jobs near boston, ma

Senior Merchandising Operations Program Manager

Chewy -
Boston, MA

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Job Details

Full-time
$129,500 - $207,000 a year

Benefits

Paid holidays
Health insurance
Unlimited paid time off
Dental insurance
401(k)
Flexible spending account
Adoption assistance
Family leave
Parental leave
Employee assistance program
Vision insurance
Pet insurance

Qualifications

Program management
Conducting user feedback sessions
Bachelor's degree
User research for product design
Usability feedback collection
Supplier relationship management (SRM)
Project stakeholder communication
Cross-functional communication

Full Job Description

Job Description:

Our Opportunity:

Chewy is seeking a Voice Programs and Experience Strategy Lead to join our Merchandising Operations organization. This role will lead the strategy for how we gather, interpret, and act on feedback across vendors, Category Managers, other internal users of the Chewy Partner Hub, and related support workflows. This person will help Chewy better understand who our users are, what they are trying to accomplish, where they experience friction, and how those pain points should inform product, process, enablement, and support decisions.

This is a highly strategic role for a builder who can create structure where it does not exist today. The right candidate will be able to design listening mechanisms, connect anecdotal feedback to operational and financial data, identify patterns across multiple channels, and turn those insights into compelling business cases that influence roadmaps and drive measurable change. This role is critical to improving vendor and user experience over time, increasing trust in our tools and support model, and helping Chewy prioritize the right investments for the greatest impact.

Our ideal candidate has strong business judgment, experience operating in ambiguity, and a passion for improving people’s lives through better tools, workflows, and experiences. They are a strong communicator who earns trust quickly, sees connections others miss, and can translate feedback, data, observation, and context into a clear narrative that drives action.

What You’ll Do:

Own the strategy for voice programs and experience improvement across vendors, Category Managers, other internal users of the Chewy Partner Hub, and related workflows.
Design and scale feedback mechanisms across multiple channels, including surveys, interviews, roundtables, workflow reviews, targeted module feedback, ticket-response analysis, and other structured listening channels.
Build and maintain a centralized feedback-to-action process that consolidates insights across channels, identifies recurring themes, routes issues to the right partner teams, and tracks action through completion.
Translate qualitative and quantitative inputs into clear business problem statements, impact statements, desired outcomes, and prioritized recommendations for Product, Operations, Enablement, and other cross-functional teams.
Partner with Product and related stakeholders to influence roadmap prioritization by connecting user pain points to operational, adoption, financial, and experience data.
Develop practical frameworks for vendor types, user types, and key workflows so feedback can be interpreted in the right context and prioritization can be based on user impact, not only dollar value.
Identify where pain points should be addressed through product changes, process redesign, training, help content, support model changes, or other interventions – then partner with the right teams to make those recommendations reality
Build business cases and impact models that connect sentiment improvements and workflow improvements to measurable outcomes such as time savings, cost avoidance, adoption gains, stronger vendor engagement, and downstream commercial benefit.
Assess the current end-to-end experience for vendors and internal users within the Chewy Partner Hub and related workflows, identify breakdowns and opportunities, and make data-backed recommendations for improvement.
Define the strategy for vendor-facing help content and support content, including identifying what information users need, where it should live, and what tooling or platform is required to support it in partnership with Product and Enablement.
Use trade shows, field engagement, and direct user interaction as opportunities to deepen understanding of vendor segments, category-specific needs, and experience gaps.
Partner closely with Product, Vendor Experience Operations, Enablement, Analytics, and business stakeholders to ensure agreed actions are progressing and outcomes are reviewed after launch or process change.

What You’ll Need:

6+ years of business experience in ecommerce, retail, product management, program management, user experience, vendor management, or a related field.
2+ years of experience as a Product Manager, UX researcher, Program Manager, ecommerce vendor, or in a comparable role requiring customer insight generation and cross-functional influence.
Strong business acumen and proven ability to connect user feedback to business outcomes, operational metrics, and prioritization decisions.
Experience gathering and synthesizing feedback through multiple mechanisms, including surveys, interviews, workshops, operational reviews, or similar methods.
Demonstrated ability to turn ambiguous inputs into clear insights, structured recommendations, and action plans.
Strong strategic and analytical skills, including the ability to connect data, anecdote, observation, and business context into a compelling narrative.
Excellent written and verbal communication skills, with the ability to build trust and influence cross-functional stakeholders at multiple levels.
Proven ability to operate effectively in ambiguous environments, identify the highest-impact opportunities, and create structure where processes do not yet exist.
Experience influencing product, process, or support decisions without direct authority.
Passion for improving user experience and simplifying complex workflows for customers and internal teams.
Creative thinker with the ability to connect dots in ways others may not, uncover hidden impact areas, and drive meaningful change.
Bachelor’s degree required.

The base salary range for this role is $129,500 - $207,000.00.

The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.

We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.

Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

Apply Now

Refine Your Search

direct response manager jobs in boston, ma

Senior Merchandising Operations Program Manager

Client Relationship Manager

Advancement Communications Manager

Mgr of Ecommerce Fraud Prevention & Investigations

Manager II, Security Risk Management

Associate Customer Value Manager

Sunday Manager

Global Security Operations Center (GSOC) Lead Analyst

Area Manager, FAS Libraries Facilities

Design Manager (12 years exp. required)

Site SH&E Manager – Billerica, MA Onsite

Global Brand Lead, Transplant (Solid Organ Transplant)

Case Manager - Housing & Homeless Services

Salaried Account Manager - Hospital Security

Clinical Research Manager - Breast Oncology Clinical Trials

Security Account Manager

Hospice Staff RN/Case Manager 40 hour $5,000 Sign On Bonus

Manager, Warehouse and Logistics

Guest Experience Manager

Manager, Digital Experience – Reputation

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