Top 1428 Direct support program supervisor Jobs in Boston, Ma

Call Center Supervisor
Harbor Health Services, Inc. —Dorchester, MA
- $56,888 - $85,383 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
2d
Adult Services Librarian
Town of Marblehead —Marblehead, MA
- $1,204.64 - $1,469.66 a week
- Full-time
- Management
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Crisis Clinician - Boston CBHC AMCI
Bay Cove Human Services —Boston, MA
- $31.87 - $35.31 an hour
- Weekends as needed
- Bilingual
- Management
- Adults
Quick Apply
Preschool Special Education Teacher
Aspire Learning Center —Beverly, MA
- $55,000 - $65,000 a year
- Full-time
- Classroom
- Mid-level
- Master's degree
- Paid holidays
- Health insurance
Quick Apply
Direct Care Counselor - TASP Program
Walker, Inc. —Watertown, MA
- $19.36 an hour
- Monday to Friday
- Background check
- Ability to walk for extended periods
- Residential
- 401(k)
Quick Apply
7d
Clinical Supervisor
Wayside Youth & Family Support Network —Lowell, MA
- $75,000 - $85,000 a year
- Full-time
- LMFT
- Customer service
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
1d
Developmental Specialist (Full-Time, Direct Care)
The Arc of the South Shore, Inc. —North Weymouth, MA
- $19.00 - $20.73 an hour
- Full-time
- Clean driving record
- Computer literacy
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Nurse Care Manager
Hearth INC —Roxbury, MA
- From $95,000 a year
- Full-time
- Background check
- CPR Certification
- Nursing
- Wellness program
- Disability insurance
Quick Apply
Recovery Coach - Recovery Cafe
Riverbend —Lowell, MA
- From $22 an hour
- Full-time
- Background check
- Up to 50% travel
- Addiction Medicine
- Health insurance
- Dental insurance
Quick Apply
Reentry Specialist Supervisor - Lawrence/Salisbury
NFI Massachusetts, Inc. —Lawrence, MA
- $70,000 a year
- Mid-level
- Master's degree
- Bachelor's degree
- 403(b) matching
- Paid holidays
Quick Apply
Direct Support Professional (Residential) *MAP Required*
South Shore Support Services —Cohasset, MA
- $23 an hour
- Part-time
- Background check
- CPR Certification
- Cooking
- Paid training
- Health insurance
Quick Apply
Retail Store Area Supervisor - (Key Holder) - Full Time
Ocean State Job Lot —Pembroke, MA
- $19.50 - $21.50 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- Maintenance
- Profit sharing
- Paid holidays
Direct Support Professional - Day Program
The Price Center —Newton, MA
- $20 - $21 an hour
- Full-time
- Background check
- CPR Certification
- Clean driving record
- 403(b) matching
- AD&D insurance
Quick Apply
Nurse Supervisor
FENWAY HEALTH —Boston, MA
- $91,100 - $113,900 a year
- Full-time
- Nursing
- RN License
- Customer service
- Paid holidays
- Health insurance
Quick Apply
Nurse Manager - Adolescent and Adult Units
Arbour Hospital —Jamaica Plain, MA
- $110,000 - $140,000 a year
- Full-time
- Nursing
- Psychiatry
- RN License
- Continuing education credits
- Health insurance
Quick Apply
Clinical Supervisor
REACH Beyond Domestic Violence Inc —Waltham, MA
- $74,000 - $77,000 a year
- Weekends as needed
- LMFT
- Spanish
- 7 years
- Mileage reimbursement
- Paid holidays
Quick Apply
Registered Nurse Case Manager, RN
South Shore Support Services —Hingham, MA
- $40 an hour
- Part-time
- Microsoft Word
- Background check
- Experience working with individuals with developmental disabilities
- Health insurance
- Dental insurance
Quick Apply
LPN - Care Nurse Supervisor PER DIEM
Benchmark Senior Living —Framingham, MA
- $39 an hour
- Full-time
- CPR Certification
- Nursing
- Mid-level
- Paid training
- Health insurance
Quick Apply
Reentry Specialist Supervisor - Middleton
NFI Massachusetts, Inc. —Middleton, MA
- $70,000 a year
- Mid-level
- Master's degree
- Bachelor's degree
- 403(b) matching
- Paid holidays
Quick Apply
Senior Paralegal/Supervisor
Cetrulo LLP —Boston, MA
- $60,000 - $90,000 a year
- Full-time
- Background check
- Management
- Mid-level
- Disability insurance
- Health insurance
Quick Apply

I want to receive the latest job alert for direct support program supervisor in boston, ma

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

direct support program supervisor jobs near boston, ma

Call Center Supervisor

Harbor Health Services, Inc. -
Dorchester, MA

Quick Apply

Job Details

Full-time
$56,888 - $85,383 a year
2 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
403(b)

Qualifications

Customer communication
Microsoft Outlook
Team supervision
Managing teams in a customer support role
High school diploma or GED
Call center management

Full Job Description

Harbor Health Services is an innovative, growing, mission-based organization that lives, serves and collaborates with our community members to achieve our mission to help individuals reach their full potential through access to local, affordable services that promote health. Harbor provides medical, behavioral health, dental, and support services to more than 34,000 patients in Boston, the South Shore, and Cape Cod. Harbor Health also operates two Programs for All-Inclusive Care for the Elderly in Mattapan and Brockton and a Woman, Infants and Children (WIC) Nutrition Program. To help further the mission of Harbor, we are looking for an talented Call Center Supervisor to join our team!

Harbor Health offers an excellent, comprehensive benefits package including Health, Dental, Vision, Life, & Disability insurance, 403b Savings Plan, Generous Paid Time Off plus 11 additional Holidays and much more!

Role:

The Call Center Supervisor is responsible for supporting the operations of the Harbor Health consolidated Call Center. Hours will be on site at our health center located in Dorchester.

Responsibilities:

Ensures efficient and effective day to day operations of the Call Center.
Participates in the planning, coordinating and/or supervising of all Call Center functions.
Daily responsibility for the scheduling and realignment of staff to ensure effective coverage for call answering and appointment making functions.
Ensures all related processes are functioning properly including transferring calls; effectively solving problems and troubleshooting issues
Assists in the implementation and monitoring of the new initiatives.
Monitors daily call volumes, running daily and weekly performance reports.
Responsible for the hiring, direct supervision and management of Call Center staff.
Provides orientation and training and on-going education for all Call Center staff.
Provides coaching on quality control evaluations.
Trains and prepares Call Center Agents to respond to patient questions and complaints and troubleshoots problems with services offered as needed.
Ensures agents understand and comply with all call center objectives, performance standards, and policies.
Answers agent and other Harbor Health staff questions and inquiries regarding best practices, difficult calls or investigations.
Identifies operational issues and suggests possible improvements.
Monitors and evaluates agent performance, provides learning and/or coaching opportunities, and takes corrective action, if necessary.
Prepares reports and analyzes data to assist management as they determine call center goals.
Works with Director of Patient Access or designee to support call center operations and performance; conducts interviews and hires candidates.
Approves time cards for Call Center Agents each pay period in a timely manner.

Requirements:

High School Diploma/GED
1 or more years of experience in the management of a Call Center
1 year of experience directly supervising staff
Computer Literate with Intermediate skills in Excel, Word and Outlook and Teams, EPIC/OCHIN experience preferred
Excellent verbal and written communications skills and customer service skills

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

The salary range and/or hourly rate listed is a good faith determination of base compensation that may be offered to a successful applicant for this position at the time of this job advertisement.

When determining actual base salary and/or rate, several factors may be considered as applicable (e.g. location, years of relevant experience, education, training, and other factors as permissible by law). As such, most offers will not be at the top of the salary range.

Monday through Friday 8:30 AM - 5:00 PM.
Full Time 40 hours weekly

Quick Apply

Refine Your Search

direct support program supervisor jobs in boston, ma

Call Center Supervisor

Adult Services Librarian

Crisis Clinician - Boston CBHC AMCI

Preschool Special Education Teacher

Direct Care Counselor - TASP Program

Clinical Supervisor

Developmental Specialist (Full-Time, Direct Care)

Nurse Care Manager

Recovery Coach - Recovery Cafe

Reentry Specialist Supervisor - Lawrence/Salisbury

Direct Support Professional (Residential) MAP Required

Retail Store Area Supervisor - (Key Holder) - Full Time

Direct Support Professional - Day Program

Nurse Supervisor

Nurse Manager - Adolescent and Adult Units

Clinical Supervisor

Registered Nurse Case Manager, RN

LPN - Care Nurse Supervisor PER DIEM

Reentry Specialist Supervisor - Middleton

Senior Paralegal/Supervisor

I want to receive the latest job alert for direct support program supervisor in boston, ma

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected